3CLogic

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3CLogic

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About 3CLogic

3CLogic is a leading provider of multichannel (voice, email, text, chat, social media) cloud contact center solution designed to help organizations streamline their communication initiatives (sales, telemarketing, customer service, support, collections, appointment setting) in order to drive revenue and enhance the overall customer experience. Combining the power of Amazon Web Services (AWS) with its unique distributed architecture, 3CLogic offers its clients superior scalability, reliability, and cost savings, as well as seamless integration with other cloud-based solutions including CRM, customer service management, WFM, and WFO. In addition to traditional contact center features (i.e. IVR, ACD, predictive dialer, QA, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine, allowing for enhanced agent efficiency, greater performance insights, and more effective agent coaching.

Key Features

  • Interactive Voice Response (IVR)
  • Automatic Call Distribution
  • Skills-Based Routing
  • Multichannel Communications
  • Predictive Dialer
  • Click-to-Call
  • Athena Reporting Engine
  • Iris Scripting Engine
  • Quality Assurance Tools
  • Automatic Call Recording
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD)
  • Skills-Based Routing
  • Multichannel Communications
  • Auto Dialers
  • Click-to-Call
  • Iris Scripting Engine
  • Quality Assurance Tools
  • Automatic Call Recording
  • Athena Reporting Engine

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This page was last updated 06 May 2015 07:13