I was with Advantagecom Networks for about 2-1/2 years and in that time we experienced lots of periods of random downtime. From what seemed like network maintenance to even my VM being rebooted because of "issues". 2-1/2 years into service I received a notice that my VM had load spikes and they demanded root access to the VM within 24 hours or would shut down my VM. Any administrator knows that this is normal and that servers spike and go idle during different traffic periods. So basically it was just a B.S. excuse to gain access to my server. I of course did not concede to their demands and moved my services to another host. If I had been out of town, I would have come back to my server being offline and all my websites down. When I asked for a refund because of the change of terms of service I was basically told to go #hell. This is a small company and they act like it. So save your time and money and go to a real hosting provider that will not violate your privacy rights. Amazon, Linode, DigitalOcean are just a few good ones, depending on your needs.