AppFolio

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1.8

Out of 5 stars
(4 Reviews)

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AppFolio
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AppFolio Reviews

Tuesday, April 5, 2016

Worst company to take care of information for companies. I had an account with them. Now that it is tax season, I cannot access forms and files for my taxes. they will not get the forms for me. They said to go to another company for help. I would suggest every company should do the same. Go to another company.

Response from AppFolio:
22 June 2016 at 09:03

Dear M. Wench,

Thank you for your feedback, we take your comments seriously. Unfortunately, because your subscription is no longer active you're not able to use AppFolio to file your 1099s with us. We do offer the option to import your final balances from AppFolio into the new solution as starting balances, which would have allowed you to file with the new software. In addition, we do send 1099K's to former customers if they meet the requirements for credit card payments. Please contact us if you'd like to learn more about this option.

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from Vol llc

Thursday, February 25, 2016

Not user friendly in accounts payable/write checks or bank recs. Contacting and getting support takes days!

Response from AppFolio:
22 June 2016 at 09:06

Hi Bonnie,

Thanks for your comments, we take each customer experience into consideration. We recently released the Owner & Vendor eChecks to streamline the payables process and allow you to pay your vendors and owners directly through AppFolio. We also provide a sync transactions feature which speeds up bank reconciliations. You may visit our help center or submit a support request if you would like to learn more about either of these features. We would be happy to get in touch with you and assist with this process!

2 of 2 people found this review helpful.

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from Red Roof Rentals

Tuesday, January 27, 2015

APPFOLIO is not completely transparent in their dealings (some of their programs may be illegal to use in your state) and don't seem to grasp the outdated notion that THE CUSTOMER COMES FIRST.

When I recently pointed out to an upper level management person that using their new "INSPECTION APPLICATION" would cause me to break license law in my state (Washington) , I was told that all they did was provide the APP and it was my problem if it was illegal. What the hell?

I was also told that it is APPFOLIO'S practice to release new APPLICATION before they are fully developed to get customer feedback first so that their new idea can be refined. Well that sounds progressive and smart but NOT when using their "incomplete application" will result in being cited by the Department of Licensing!

Go figure!

I wish I had the phone number or someone high up in that organization... surely they are unaware of what I am describing.

Anyone have a phone number for me?

2 of 2 people found this review helpful.

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from A Management Company

Friday, May 16, 2014

I have been using Appfolio for the past six months. Overall, I am satisfied with the software, but maybe it's because our company just transferred over from Yardi Genesis (very old school). One of the main issues I am having with Appfolio is there is no way to account for credit card purchases. When expenditures are made, the only account available to be offset is a cash account. Proper accounting is to offset the debit in the expense account with a credit in a liability account (such as a credit card payable account). Basic accounting , but Appfolio still cannot perform this function. What does this say about a company, that prides itself for being an accounting software, when it still cannot perform this basic function? It has been a real set back due to the regular use of credit cards in our daily operations.

8 of 8 people found this review helpful.

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This page was last updated 04 April 2016 15:48
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