Mark Stevens from J&J Properties on Friday, May 10, 2013
What did I just buy? After a long and gruelling sales process with a misleading sales rep, we finally made the jump with avid. To begin, we were promised a 30 day implementation time frame, 60 days later the software was finally set up appropriately. Thankfully the billing didn't begin until after we were live, however, right after, everything turned to complete hell. With major bugs and lots of support tickets things finally started to subside and we were able to fully use the software, three months later. This is when we really found out the lies that were sold to us. With this software we were under the expectation that avid would handle all of our scanning of invoices, even while negotiating the contract we were promised this. False! They will only handle a small percentage. We were also under the impression that avid would automatically push date between our accounting software, mri. False! You will have to run a report manually, manually export the files, manually important the files into mri, where's the automatic integration? Workflows was a huge deciding factor, previous to avid, we've been burned by invoices being approved by the incorrect individuals. Once again with avid, we were under the assumption, invoices would have to take a predetermined workflow through the entire system. False, the individual coding the invoice must choose the workflow. At the end of the day, I’m unsure of what avid actually does for me? I'm still scanning hundreds of invoices, I’m still manually putting data into mri, and I’m still manually routing invoices for approval. Be wary friends! Make sure you ask questions, and if you don't get a straight forward answer, ask again! Good luck.