BenefitMall

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BenefitMall

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3.5

Out of 5 stars
(2 Reviews)

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BenefitMall
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BenefitMall Reviews

from Obsidian Analysis, Inc

Friday, October 2, 2015

I don't use Benefit Mall as a payroll service. They handle enrollment and changes for us for Care First.
I was okay with them until 12 employees were dropped during open enrollment. It was more than a week before i found out from an employee who was dropped. When I notified BM, they said it would take 4-5 business days. They had to get permission to process faster. No follow ups unless I called them. They didn't have a customer service urgency to seeing that their negligence was corrected. Still waiting on follow-up about a COBRA issue. No customer service urgency to follow-up. I have to call them. 2 - stars for being able to enter my own employees and that they loaded to Care First in a timely fashion.

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Thursday, January 30, 2014

Payroll has always been a bit of a nightmare for my company. Luckily, using BenefitMall has been quite the opposite. Their services are easy to use, even for larger companies. I would certainly recommend this company.

4 of 7 people found this review helpful.

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This page was last updated 01 October 2015 14:38
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