Bizagi

Ali Khan from UPS (10,000+ Employees)

They loured us in with a free modelling interface so that we could easily build a model, then came the $$$$ when we actually wanted to use or implement it. When asked if we could export the file, they have a proprietary modelling tool that is not standard and only works in the Bizagi environment which makes integration or migration nearly impossible.

Thomas Schissler from Professional Scrum Trainer

Bizagi is a great tool to visualize processes. I use it for software development and find it very helpful because it brings a different view to my projects. It is easy to learn and after understanding some basic concepts, you can create your models fast and fluid.

Robert Masarovic from Technické služby Havírov a.s.

Bizagi BPMN application is for everybody finding simple and daily useful tool. Using is like a playing game, it is funny and working running fast and effective. Only one thing you need is big screen (up to 28). Application is perfect for beginners too. Finally validation warns you about incorrect connections and steps and that is brilliant. I like to use Bizagi tools.

Stephan H. from HIC AG

A very powerful tool for designing complex IT process workflows and correlations to other activities/tasks within ITSM.
Easy to learn - effective to use! No programming - intuitiv connect modules/activities together.
Works fine for me.

Tim Gago from Claim Eazy

I have used Bizagi for a number of years now and it has been a very useful tool for implementing and developing processes. I especially like how easy it is to use and I am sure that I will continue to use Bizagi for years to come.

Uldis Tukans from SIA "Tele2 Shared Service Center"

I have used Bizagi Modeler which is part of Bizagi BMP Suite. This is great tool to create and describe different kind of processes and flows.
The biggest advantage what I have found very useful is automatic documentation creation in different formats like PDF, MS Word, etc. It saves a lot of time and effort, especially if additional corrections are required in existing process model and appropriate documentation must be updated as well.
Another good thing is that system warns you about some incorrect steps what you are trying to make during procecess modelling, it helps to keep integrity of model as such.
One minor issue could be related to restrictions for "gateway" used in process flow where gateway should be used either to split apart the flow or to merge together, both behaviours in the same gateway are not supported. This causes to use more gateways to handle specific cases thus process flow becomes more complicated.