We have been trying to re-activate Blue Link on my husband's 2016 Sonata since February 2017. It is now the end of May 2017 and we are no closer than we were back in February.
Our dealership (Vision Hyundai in Henrietta, NY) has been fantastic, and their service manager (Greg Melino), has provided exemplary service trying to reconcile this problem. Sadly, support from corporate has been almost non-existant.
We are on our third replacement radio, but no closer to having Blue Link connected. Our Corporate Case Manager calls us and says they are working with the dealership to resolve the problem, but when we talk to the dealership, they have NOT heard from corporate. (Does Corporate Customer Service think we don't communicate with our dealership?)
Our first Corporate Case Manager, Jackie, is no longer with Hyundai. Our new Case Manager, Oscar, started from scratch, presumably following his script, and had us re-do all the basic debugging routines that we have done many, many times already. Not surprisingly, his first effort was a waste of time.
Knowing that Oscar’s first attempt at resolution had accomplished nothing, Consumer Affairs still called our local dealership. They told them the problem was being resolved. Baloney!
If we weren’t concerned about my husband’s health condition possibly requiring the support of Blue Link, we would have thrown in the towel months ago. As it is, I’m very leery of relying on such an ineptly supported service as Blue Link for a life and death situation (such as a serious automobile accident).