Brand Embassy

Brand Embassy is an omnichannel cloud-based customer service platform, allowing interaction through integrated social networks, messaging, live chat and Chatbot service powered by AI. Brand Embassy is trusted by enterprises such as T-Mobile, Vodafone, Alibaba, Puma and more in over 30 countries- a testament to the platform’s efficiency and scalability.

In addition to the most used social networks, Brand Embassy supports out of the box WhatsApp Business API, Apple Business Chat and a range of more than 35 digital channels. The expanse of connected channels generates a superior user experience, and with it’s intuitive interface and agile and scalable implementation, agents and customers alike love to use the solution.

Brand Embassy helps companies with high volume of customer service traffic to accelerate their digital transformation, by offering scalable human connections through prioritization and automation of key points of the customer’s experience.Incoming requests and mentions on messaging channels, social networks, blogs and website forms are unified within a sophisticated dashboard and sent to the most appropriate agent, according to the rules defined via our Intelligent Routing for timely attention.

In the same way as a conversation grows organically on social networks, so does Brand Embassy's routing mechanism; customers can interact with the same customer service agent, throughout both the experience and their relationship with the company. Customer profiles are a key part of the internal CRM and can be easily integrated with a company’s external CRM, so that a company can provide its agents with even more details about their customers.

In Brand Embassy, ​​Intelligent Routing, along with customer profiles, allow agents to provide a fast and personalized experience that retains customers and increases loyalty.

Brand Embassy has offices in San Francisco, Prague and London and sales strategies throughout the Americas and Europe, thanks to its network of partners. Brand Embassy has been key in the digital transformation of telecommunications companies, banking, retail, e-commerce (among others) to reduce operating costs, increase Agent’s utility and achieve human connections on a large scale, through a digital service provided to its customers.