Friday, March 12, 2021 #87068 Tiffany It is incredibly streamlined. There isn't a "phone" obstacle that CTM can't solve for your business. The tracking information alone that it is able to tell you is invaluable and being able to transition from a 9 am-5 pm business to 24-7 and streamline those calls to specific numbers and departments making it possible for our customers to talk to a real person every time and not a voicemail was the growth push we needed and call companies should be striving for! The ablity to make ALL numbers a textable number, is the most innovative thing CTM quite frankly does. Not to miss a call because they texted instead... what more could you want being in the service industry! Did you find this review helpful?
Tuesday, November 24, 2020 #87069 Aaron CallTrackingMetrics dashboard has a clean interface allowing users of all experience levels the ability to quickly make data-driven decisions. The agency billing component helps agencies scale and bill appropriately based on client usage. The support team is quick and attentive both in the ticket system and chat support. Did you find this review helpful?
Tuesday, November 17, 2020 #87070 Ian Call Tracking Metrics has every feature I need in a call center platform, and WAY more. The pricing is really reasonable the it's super powerful. Also the customer service is awesome, the platform is really complicated, but if I ever have a problem I just call the customer service and they get it fixed quickly. Did you find this review helpful?