The site and its reports are easy to use and read. It is the call-in and email customer service that desperately needs help. We get canned, irrelevant replies to any of our inquiries to problems that should not even pop up by using the site. You must email, since their "Chat" option is hardly ever available. Even after sending screenshots and explicitly detailed accounts of problems, their support is still unable to answer simple stuff, like "Why does my contact list not upload?" or "Why won't my test email go through?" Then, to make matters even worse, Campaigner will inexplicably "lock" your account's contact list, rendering it unusable until they they get around to resolving this additional problem. I will no longer use Campaigner because all of the time and my client's time that has been wasted on a simple email blast.