Carbonite

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1.0

Out of 5 stars
(2 Reviews)

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from Literacy Lubbock

Tuesday, January 31, 2017

I purchased a new computer. When I tried to upload my data to the new version of QuickBooks I was informed by Carbonite restoring and importing data isn't their responsibility. I could pay someone to do it. I inaccurately believed moving my subscription to the new computer meant it was moved and ready to go. I had to get the old computer out of the closet, set it back up, then save the QB information to a flash drive. QB support was incredible. Lesson learned.

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Friday, February 19, 2016

I used the backup.....all good. I attempted to pay a subscription fee (required) and the software sent me into an infinite loop and would not let me pay.

I spoke to customer service who were unable to assist me or take a payment over the phone.

Now I cannot access my files until my subscription is paid....and cannot pay the subscription.........EXTORTION.

DO NOT USE THIS COMPANY

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This page was last updated 31 January 2017 13:23
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