ComplianceQuest

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5.0

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(5 Reviews)

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ComplianceQuest
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ComplianceQuest Reviews

from Medica Diagnostics

Thursday, November 26, 2015

As the Director of Quality for a diagnostic company, I was entrusted with the responsibility of finding a QMS platform for our ISO and Healthcare compliance. Between IT and Quality, we unanimously selected CQ platform. After evaluating close to 10 different applications extensively, we chose CQ Platform for our QMS requirements.

CQ did not let us down. The power behind the application and our success is the following:
1. Configuration to our liking: The application can be tailored to make a process as simple or as complex as we wanted. This ability allowed us to make the application work for a specific process in the way that our process owners needed.
2. Social Collaboration: The application's unique feature of social collaboration was simply amazing. We have not seen this capability with any other QMS vendor. The Social Collaboration feature allowed us to set-up collaboration channels across locations, departments and product lines. We can now ask an expert from another location for advice or assign a task as part of a process rather than relying on out dated communication models. Our CAPA or Change process quality has improved dramatically. Before CQ, the sharing or collaboration of information across locations was almost non-existent.
3. Reporting: Clearly the best out there. CQ has a very good reporting platform. Creation of reports is easy and elegant. The report scheduling feature has saved us a lot of time running and delivering reports to managers a breeze. I have used some of the established QMS applications in the past. Usually, we have to revert to Crystal Reports or invest in expensive reporting tools after the QMS platform was deployed. The cost savings with this alone was more than what we paid for the CQ platform.
4. Customer Service: CQ's attitude of customer comes first rings true in every aspect of their dealings with us. They are there regardless of what the issues were and worked with us to address them promptly.

I am now a big believer in CQ platform. I will root for their success as it has been a long time since I found a company with not only a strong product but very good customer service.

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from Lucid

Thursday, November 26, 2015

We have been using ComplianceQuest application QMS platform for sometime now. Application is impressive. Works as shown. It is easy to configure, manage and use.

We use their Document Control, Training, CAPA, Audit and Equipment Management solutions. Our users (management, mid level and customer facing personnel) have embraced the application well. The roll-out was smooth and went as planned.

We went from a manual system to automated system. They had cautioned us to take it slow and ensure that the adoption for the first couple of processes were solid before going live with the rest of the processes. Their advise was spot on.

One thing that stands out about ComplianceQuest is that their customer service is excellent. They are there for you all the way. I wish all of our applications worked and was supported as well as ComplianceQuest!

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from Lucid

Monday, November 23, 2015

We recently began using ComplianceQuest system for Document Control and Training Management requirements. My company uses the application for other processes as well. But since my job function is focused on managing the document control and training functions, my review is limited to this.

The software is easy to use. With little to no training, I was able to team learn what we needed to do and also develop training materials for the company employees to learn. We went from a paper based system to an automated system in less than a week. The application is fast and ensures that we enter valid information which makes reporting a lot easier.

The reporting function within compliancequest application is amazing. It is so easy to create new reports. Reports that my management want now can be produced in a few minutes. If needed, I can even export them to excel and format them to my liking.

The controlled document module works elegantly. The search feature finds the docs fast. The library feature allows for documents to be grouped logically. The document training matrix that the system constructs removes a large part of our training headache. The document approval process is easy to configure either by a policy definition or using the ad-hoc approval assignment. My management likes the ability to review and approve using their mobile or tablet device. Also, any outstanding training that is past due is now easily visible and I can take the relevant action.

I love the Social Collaboration feature within the software which allows the employees to chat with me or with the relevant authors to ask questions in either real-time or through posts about documents. This Social Collaboration capability alone has helped me and my organization to speed the document release process as the knowledge imparted to one employee is visible to others.

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from Zon Motors

Friday, February 6, 2015

We chose ComplianceQuest to address our ISO 9000 compliance and Continuous Improvement needs. Our criteria was that the software should be cloud based, address the ISO 9000 requirements well, easy to implement, accessible from anywhere and also from any device. I must say that after looking at over 20 different QMS platforms, CQ provided the best value for money. CQ is the only platform in the market place that has a strong mobile strategy and this allows our field sales, services teams to be connected to our QMS initiative with little to no effort.
We chose to implement CQ’s Nonconformance Management, CAPA Management, Document Management and Related Training, Audit and Supplier Management. My management was truly impressed with the speed at which we got the implementation finished and also how easy it was to use the solution. I have used competing platforms in the past, CQ has been by-far the easiest and cheapest in the market place. Customer service is by far the best. They are there for me. To be honest, I have not had any technical support issues, but they were eager to help me through the implementation and the nice thing is that they never nickelled and dimed me when it came to implementation cost.
Thanks to my boss for introducing me to this company. I started being a doubter and CQ staff has made me a believer out of them.

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from Medica Diagnostics

Tuesday, February 3, 2015

We looked at a number of solutions for our needs including some of the so called been in the market for a long time and prominent solutions before selecting ComplianceQuest (CQ) platform for our QMS needs. We have on our staff who have used other QMS solutions from the past and they keep saying to me that CQ platform, is hands down, the most advanced in the market and also very simple to use. ComplianceQuest uses the SalesForce technology and thus our deployment on the cloud was quick and we were live with our process configuration in a few weeks from signing up for the service.

When we signed up, we were concerned as to how much we need to know SalesForce.com platform. We realized quickly, we did not need to know anything about SalesForce platform and it was one of the easiest platform to learn. Very intuitive. CQ applications also have cleverly leveraged the SalesForce platform's Social capabilities through out the solution to make collaboration between us and our supply chain partners a breeze.

The CQ team has been amazing to work with. They were there for us night and day. We have operations in several countries and we were supported by their US and off-shore team and we could not have been happier with their service levels.

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This page was last updated 25 November 2015 03:56
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