Crazy Domains

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Crazy Domains

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1.5

Out of 5 stars
(28 Reviews)

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Crazy Domains
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Crazy Domains Reviews

from businessBUILDERS

Friday, October 21, 2016

If I could go lower than 1 Star I would. They failed, not once but over 14 times in less than 2 months. Our group of developers have rated Crazy at the lowest, with the poorest remarks. AVOID THIS COMPANY.

Response from Crazy Domains:
27 October 2016 at 00:45

Hi John,

We deeply apologize if you feel that way. Please allow us to investigate your issues and to assist you further.

You can send us an email to customercare@crazydomains.com. You can also ping us on our Facebook page, https://www.facebook.com/crazydomains/.

Thank you,
Crazy Domains Support

1 of 1 people found this review helpful.

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from Maidforyou.com.au

Tuesday, October 4, 2016

My email has been down, week on week on week for the past 3 months. Your social media reps are extremely incompetent and don't care to try and fix the issue.

They have tried to self diagnose with no expertise, palming off my complaints and using reasoning which isn't even accurate.

MF (social media contact) has been extremely unprofessional, unresponsive and has downright lied. This has cost me over 30 hours in email downtime in the last 3 months (this is during work-time) They offer no compensation, no empathy and little to no help .

Response from Crazy Domains:
05 October 2016 at 02:01

Hi Delah,

We understand your frustrations. Based on our investigation, you are having email issues. As of this moment, we are experiencing a server outage but we have a dedicated team working on this now. We will have our team update you once this has been fixed.

We will also bring your issue up to our management to investigate further and see what they can do after all the trouble you have experienced with your emails.

We apologize for the inconvenience.

Thank you,
Crazy Domains Support

1 of 1 people found this review helpful.

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from concenta pvt ltd

Monday, September 26, 2016

AVOID AT ALL COSTS. I would never recommend this group...

Response from Crazy Domains:
26 September 2016 at 18:37

Hi Edvin,

We are saddened to read your review and we deeply apologize if you feel that way. Is there anything we can do to help you? Please let us know.

Thank you,
Crazy Domains Support
^MF

1 of 1 people found this review helpful.

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from Dalby Space Collective

Monday, July 11, 2016

One star, as this is the lowest rating available. Simple rule is just do not use them.
They continually want to up sell when they cannot deliver the product that was originally offered, then continually ring to get you to spend more with them.
I think the greatest concern is that they are not worried when advised of the many dissatisfied customers out there and the fact that you have referred it to the ombudsman.

Response from Crazy Domains:
26 September 2016 at 23:56

Hi Peter,

Sorry for the inconvenience. We know this response is a bit late but if there is anything that we can assist you with, please do not hesitate to send us an email to customercare@crazydomains.com. You can also ping us on our Facebook page, https://www.facebook.com/crazydomains/.

Cheers!
Crazy Domains Support
^MF

1 of 1 people found this review helpful.

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from Start up business

Monday, May 23, 2016

They don't even deserve one star!

They were very eager to please when i was a potential client. Once i paid, they provided the worst customer service ever.

I can't believe how unprofessional and dodgy #CrazyDomains has been with me throughout my attempt to get a refund.

I have been sent on a repetitive merry go ride with your customer service. The Customer Care team have been poor with delivering any kind of service since purchase or follow up with the phone call they promised they had promised. Every time they say they will get back to me they never fulfil their end of the bargain and when they do it is an automated email which does not answer my query and not a phone call (when they had promised to call back).

It is even more infuriating that when they tell you to call back at a certain time but the person you are to speak to is conveniently unavailable.

Then there is the #falseadvertisement of #MoneyBackGuarantee since you refuse to acknowledge it!

Even when speaking to some of these people they had the hide to raise their voice during the phone call and they just repeat themselves over and over (as if they are reading a script).

To all those people be very wary of this company asking for money is like draining blood from a stone!

Response from Crazy Domains:
27 September 2016 at 01:15

Hi Amanda,

We know it's a bit late for this response but we deeply apologize for the experience you had with us. Should you have any other issues that need assistance, please let us know your contact details.

You can send us an email at customercare@crazydomains.com or send a message on Facebook: https://www.facebook.com/crazydomains/.

Thank you,
Crazy Domains Support
^MF

4 of 4 people found this review helpful.

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from Alabama

Thursday, April 7, 2016

Don't ever, ever use this company, and ESPECIALLY never get an SSL certificate from them. As someone else mentioned, they will only accept an 'admin@yoururl' email address. A pain if you don't use that, but ok. Then once you've set that up, they'll drip feed you requests of authentication every 48 hours. So you just get done sending all your business partners ID documents. Great. Then 2 days later they want proof of your address. Done. Then 2 days later, something else. None of these things are unreasonable particularly but I asked and asked just for a LIST so I could get everything done. Each time I was told it was the last piece they needed. But the worst bit is now, two years later, the certificate is up for renewal. They started sending me reminders 3 months prior to the due date, every week. I ended up paying it early just to stop the reminders. That was two weeks ago, (it was due a week ago). As of 48 hours ago my website is down with a giant red sign saying it is not secure and customers should NOT proceed. And NOW, they're asking for all that ID verification stuff I provided 2 years ago. I've provided everything they've asked for so far, but lo, another request for another form has just come though, which will take another 48 hours to process. Please, don't let this review writing time go to waste. Just keep looking for something else. They're the worst. Even before all this SSL stuff happened, the hosting was so bad our email and website were/are down so frequently that I know their customer service phone number off by heart.

Response from Crazy Domains:
27 September 2016 at 02:26

Hi Kelly,

We understand how stressful it is to wait on SSL and we apologize for the inconvenience. It is a bit late to respond to your review but if there is anything we can do to assist you, please do not hesitate to communicate with us.

You can send us an email at customercare@crazydomains.com or send a message on Facebook: https://www.facebook.com/crazydomains/.

Cheers!
Crazy Domains Support
^MF

3 of 4 people found this review helpful.

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from Equity Elevator Management

Monday, February 8, 2016

You get what you pay for. Poor products and service (Technical Support and Customer). Crazy Domains is a business driven by greed to get the unknowing inexperienced customer buying initial services and then the add on products start that is either not needed or technically cannot be supported by their inexperienced staff. If you want to know all about web development, go with Crazy Domains as you will know all about web, email, booster etc. design and associated ad on products once you finished resolving your issues over months and cancelling your service, losing all monies paid by you.
Better, just go with professionals like "Go Daddy" or "Wix" at a fraction of the cost, 100% more advanced features, professional experienced people and focus on running your business.

Response from Crazy Domains:
27 September 2016 at 02:36

Hi Tim,

We understand where you are coming from and we deeply apologize for the inconvenience. This response is late but should you have further clarifications or concerns, feel free to communicate with us.

You can send us an email at customercare@crazydomains.com or send a message on Facebook: https://www.facebook.com/crazydomains/.

Cheers!
Crazy Domains Support
^MF

4 of 6 people found this review helpful.

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Tuesday, February 2, 2016

I don't know how they can stay in business. Slow servers, terrible support. Stay away!

Response from Crazy Domains:
29 September 2016 at 02:34

Hi Adam,

We deeply apologize for the inconvenience. This response is late but if there is anything else we can assist you with, feel free to send us an email at customercare@crazydomains.com or send a message on Facebook: https://www.facebook.com/crazydomains/.

Cheers!
Crazy Domains Support
^MF

3 of 4 people found this review helpful.

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from Webspecials

Wednesday, January 27, 2016

I have been hosting with Crazy for more than 5 years.
At first customer support was non existent and slow.
However, I persisted with them because they were a young company.
I am so glad I did that. In the last two years Crazy Domain's support has grown to be the best there is.
It is rare that I need customer support because Crazy Domain hosting is reliable and trouble free.
However being a WordPress user exposes me to plugin issues and other WP related glitches.
I can now have instant access to Crazy Domain support via the chat or phone service. And each time I have reached out they have been magnificent.
They are friendly, intelligent and competent people and they really do care.
The one incident I remember is when I called support by error (the domain I was having problems with was actually hosted elsewhere). Nonetheless the Crazy Support staff provided me with valuable advice which helped me resolve the issue within minutes. I know for fact that no other hosting provider would do that.
The hosting is fast, reliable and has all the features you need, including backing up Word Press--this being a feature that not even more expensive hosting providers offer.
I have since moved more and more of my domains across to Crazy Domains. They are the best at the moment and hopefully they will remain so in the future. Highly recommended.

Response from Crazy Domains:
29 September 2016 at 02:42

Hi Alex,

It feels awesome to read your positive feedback! We know this response took so long but we are still grateful to have you.

Should you have any concerns, feel free to send us an email at customercare@crazydomains.com or send a message on Facebook: https://www.facebook.com/crazydomains/.

Cheers!
Crazy Domains Support
^MF

4 of 6 people found this review helpful.

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from Security Services Management

Wednesday, January 27, 2016

I have been using Crazy Domain for years now, I have 3 website names registered with them and 3 hosting packages with them also. Value service and excellent support not to mention cheap domains and great uptimes. ROCK ON CRAZY DOMAINS!!!

Response from Crazy Domains:
29 September 2016 at 02:45

Hi Raymond,

Thank you for your positive feedback. We are grateful to have you! This response is late but if there is anything we can assist you with, feel free to send us an email at customercare@crazydomains.com or send a message on Facebook: https://www.facebook.com/crazydomains/.

Cheers!
Crazy Domains Support
^MF

2 of 4 people found this review helpful.

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from Conceptual Creative

Wednesday, January 27, 2016

I have been using crazy domains on behalf of my clients for years and have recently joined as a reseller compared to other hosts and reseller programs the crazy domains options have been great. Highly recommended

Response from Crazy Domains:
29 September 2016 at 02:48

Hi Martin,

Thank you so much for your positive feedback. This response is late but we still want you to know how grateful we are to have you.

If you have any concerns on your account or website, feel free to send us an email at customercare@crazydomains.com or send a message on Facebook: https://www.facebook.com/crazydomains/.

Cheers!
Crazy Domains Support
^MF

2 of 4 people found this review helpful.

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Monday, December 7, 2015

SCAM!! I wish I had read the reviews do not give them money!!!! They say the site is available then take your money then follow with an email its taken but they will try to get it

1 of 2 people found this review helpful.

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from One

Wednesday, December 2, 2015

They'll suck you in with a cheap upfront price and then nickel and dime you for all sorts of minor services. Other Domain name resellers don't charge for simple tools that Crazy Domains want to charge for.

Never use them !

1 of 2 people found this review helpful.

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Thursday, October 8, 2015

SCAM DO NOT USE THIS COMPANY.

Absolutely terrible service overall, You'll regret every moment. They don't care about customers unfortunately all they care about Is money, Look elsewhere! This company Is a scam as you can't back out of their services and obtain a refund even after you feel that this service Is not suitable for your requirements.

1 of 3 people found this review helpful.

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Wednesday, September 2, 2015

BEWARE THE CON!!! I registered my interest with Crazy Domains for an upcoming domain, ending with .online. A little while later they emailed me saying the domain was now available for me to register. It actually said "DOMAIN NOW AVAILABLE, register your new domain now. with a BUY NOW button. So I promptly paid my $19.99 and registered the domain name. OR SO I THOUGHT. A few days later I logged on to Crazy Domains in order to configure my site, only to be greeted with a message that my site was on BACK ORDER. This is not what I wanted at all, so I phoned them and explained the problem. The very rude guy on the phone said somebody else had the domain name I wanted, so they put it on back order for me. I told him I was ready to set the site up and that I had ORDERED the domain name and not a back order. He told me that was hard luck. I asked him to cancel my order and he said he would but there was NO REFUND. I asked to speak to a supervisor but he said he didn't have one!!! So I have know lodged a dispute with PayPal (with whom I paid) and am awaiting the results of that. My advice STAY AWAY FROM CRAZY DOMAINS, THEY ARE RIP OFF MERCHANTS!

2 of 4 people found this review helpful.

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Tuesday, July 21, 2015

terrible, worst customer service i have ever experienced. ARE AN OVERSEA COMPANY SELLING AUSTRALIAN DOMAINS ... YOU HAVE A PROBLEM WITH YOUR EMAILS THEY WONT HELP.. TRY REDIRECTING YOU ELSE WHERE OR MAKE YOU JUMP THROUGH MANY HOOPS !!! SAVE YOUR MONEY STAY AWAY

2 of 3 people found this review helpful.

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from Trevor Petrie and The War of Ideas

Friday, March 27, 2015

I sincerely hope that I never have the displeasure of dealing with CrazyDomains again.
Not only did they remove support and features from my plan without communication, which ultimately led to data loss, they also suspended my account without warning.
Even cancelling my account and requesting a refund was a nightmare.

3 of 4 people found this review helpful.

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from Hearts On Fire 4TK

Wednesday, March 4, 2015

HIDDEN FEES

I just wanted to warn friends about a trick that www.crazydomains.com.au do in order to extort more money from you.

Crazy domains seems cheap but after you purchase a domain name for your website you are then required to pay an extra $20.00 in order to use the domain.

They only tell you this after your initial purchase and there is no refund!

4 of 5 people found this review helpful.

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from MaxHamish

Wednesday, February 4, 2015

Swapped to Crazy Domains from GoDaddy. From the beginning, the webmail never worked properly. When I contacted customer service, I had to wait on average 6 hours for each reply. Then the reply was always the same in that they tested it and any fault was not their end but mine. They could not care less about their customers. I asked for a refund and they agreed and paid me back promptly. Now I have gone to Panthur and I have no problems.

6 of 7 people found this review helpful.

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Thursday, July 17, 2014

After tolerating their appalling service for a few years (the staff are nice enough but there are only about two of them answering calls), I am getting as far away from them as possible. I wish I read the reviews prior to joining as I would have made a different choice as the 'bad taste' from them seems to be unanimous.

7 of 8 people found this review helpful.

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from Cape Dory press

Monday, July 7, 2014

I've used them for a couple of years now, and I have previously tolerated their continual down-time. However, we decided to set up eCommerce on one of our websites and applied for and paid for a SSL certificate. The website says "takes 24 hours to set up". That's OK, but then after you pay, a little sign that pops up when you put the mouse over the SSL data says "Can take up to 48 hours to set up". Anyway, six days later nothing. Then (after more emails) you need to set up "an admin email" to receive verification. Then after more emails they tell me the SSL certificate has been set up and certified. Only it hasn't. Then after an apology, some advice that the SSL certificate has actually been set up. Only it hasn't. It doesn't matter if I use http or https as the prefix, I just get a SORRY please send a screenshot of this page to your webmaster. message. So here I am, no email, no website, no customers, Still waiting on a reply to my request to fix the site. Utter crap.

5 of 6 people found this review helpful.

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Friday, May 30, 2014

I had no problems with them for 5 years whilst I was on a shared server. Then one day they suddenly took my site down without telling me because I had over 100,000 files on it. I rang them and they put it back immediately and then said I had to move to a virtual server ($580/year) which I did. It was then that my problems started. I couldn't get help at all to get it going. All they said was use Google or get a local expert to help you - with THEIR PROBLEMS!!! I have just paid $99 to get special help but I suspect it is good money after bad.

6 of 7 people found this review helpful.

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from SOC

Monday, November 25, 2013

Customer service is non-existent. I feel very stupid and unlucky for choosing them as a host. '24/7 web hosting and customer support' is an outright LIE. They're lucky they haven't been hit with a class-action yet. My website has been down every week for 3 weeks. It's like they switch off their servers every weekend for 2-3 days. This is complete BS. I'm in the process of going through an ombudsman to get my money back for hosting as their customer service/mgmt departments are evidently run by monkeys and automated phonelines.

5 of 6 people found this review helpful.

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Friday, November 8, 2013

Crazy domains are hopeless customer support nonexistent. Have been w/o email and several websites down for over a week, waits in excess of 60mins only to be put one hold and drop out. Stay away!

4 of 5 people found this review helpful.

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from Gasca

Monday, October 28, 2013

My site has been down for 5 days now. No one responds from Tech support. My files are erased and my domains unreachable so unable to forward them. A nightmare.

4 of 5 people found this review helpful.

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Tuesday, September 3, 2013

I have been trying for Over 2 weeks to get my Email Exchange working and personal emails from them which I paid for. After 5 New User Names and Passwords it appears it still does not work. There are many more people out there who have the same problems. I have tried calling them Numerous times and have not yet after hours of being put on hold been able to speak to there so called Customer Services. This is a poor site stay clear!

3 of 4 people found this review helpful.

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from Print Group

Tuesday, April 2, 2013

I have been trying to contact them for hours and failed. There are many problems with their hosting. 24x7 Customer service is totally a false claim.

7 of 8 people found this review helpful.

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from VCgroup

Saturday, November 26, 2011

Poor quality products. Constant problems. Poor quality service.

10 of 11 people found this review helpful.

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This page was last updated 21 October 2016 01:24
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