Cugic - Live Chat Software

Cugic’s potent analytics empower the business with different kinds of tools including the feature to measure customer satisfaction level, inquire agent performance and proactively locate problems well before execution. The prime purpose of the analytics is to keep you on budget track and assess the agent performance in a timely manner. The live chat tool also seamlessly connects with all the major social media platforms including Facebook, Twitter, etc. The fluent integration will help the team in acknowledging queries and offer solutions in accord.

The tool is also highly customizable that aids the agent in altering the interface and facilitating a unique conversation with each visitor.