CustomAnswers Software

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CustomAnswers Software

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4.9

Out of 5 stars
(17 Reviews)

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CustomAnswers Software
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CustomAnswers Software Reviews

Thursday, May 15, 2014

Excellent product. Our statistics show that CustomAnswers software has dramatically reduced the number of queries sent to our helpdesk. We especially like how the software dynamically changes the order of the answers presented to our clients depending upon up-to-date frequently search terms.

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from oneworld Management Company

Wednesday, March 12, 2014

Awesome support and data provided. Been with CustomAnswers for years. JP has always been available to answer my questions or pull reports that I can't figure out. He is a lifesaver. I highly recommend you trying them out. It will be worth it!

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Wednesday, March 12, 2014

We have been using WebQA since 2002. Over the years, JP has customized the product to fit our needs. He has helped to identify areas to save our company time and money and helped developed our online Donations platform. Their products are outstanding and JP's customer service is extraordinary. If you are looking for a great online CRM and unequaled customer service, look no further than CustomAnswers!

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from Vancouver Island University

Tuesday, March 11, 2014

Product has worked well for our institution. JP has been very responsive to queries and suggestions for the product.

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Wednesday, March 5, 2014

Great product, our company uses it every day.

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from WCK Pty Ltd - Port Lincoln, South Australia, AUSTRALIA

Wednesday, March 5, 2014

I would recommend this company to anyone that is looking for a great online CRM. The support I have had for the company I work for has just been incredible. Nothing is too hard for them. It has been a fantastic learning curve for me & JP has been absolutely amazing to work with. The Customer Service I have received is second to none & the system itself is far superior to anything else on the Market today. Thank you to the team at CustomAnswers for being so great to our Company & for giving us the oppotunity to grow our business bigger just by having such a great CRM. Cheers!

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from UBC

Wednesday, March 5, 2014

Highly customizable tool and easy to use. Their customer service support is the best ever. JP has always gone above and beyond my expectation in providing technical solutions to my inquiries.

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from BOLT Solutions, Inc.

Wednesday, March 5, 2014

Really appreciate the service received from CustomAnswers - JP especially! He worked with us to tailor the solution to our particular needs.

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from Vancity

Wednesday, March 5, 2014

CustomAnswers software is a fantastic product allowing for customization and streamlining of Q&A which saves our company time & money. Our rep, JP, is always available to help with troubleshooting and offering solutions to meet our changing needs. I highly recommend this software to anyone working in a Q&A environment!

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from Knoah Solutions

Tuesday, March 4, 2014

Product is very flexible and CustomAnswers has been great to work with.

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from Southern Telecom, Inc.

Tuesday, March 4, 2014

Custom Answers has been a great addition to our Customer Service platform. Their CRM option, WebQA, has improved our customers' CS experience in many areas. From the initial calls to our our shipping logistics, Custom Answers has helped bring our company to the forefront of customer satisfaction. Their team is always available to help when needed and the help is always first class. I would recommend Custom Answers to anybody looking to improve in the area of Customer Service.

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from Camosun

Tuesday, March 4, 2014

Very useful system. The FAQ aspect of the system has helped us reduce general, repetitive inquiries through traditional mediums (in person and telephone support), and provides answers to those common questions 24x7 (something we cannot do in person/by phone). As well, having online inquires all answered through the Custom Answers system has worked well for us. Customer service is good too! Still needs a few tweaks to make it perfect (such as a Canadian English dictionary), but easily 4 stars.

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from Richmond Virtual School

Tuesday, March 4, 2014

Excellent product for FAQ and Request Type management. Service has been quick and very helpful. Their flexibility has allowed us to custom tailor the product for our school.

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from Unitaliving

Tuesday, March 4, 2014

Excellent program, easy to use, adaptable to ever changing property management needs

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from Knoah Solutions

Tuesday, March 4, 2014

Excellent software with simple architecture.

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from WebQA

Tuesday, March 4, 2014

Great software to use and can be customized to fit any of your needs.

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from Kevington Building

Thursday, February 27, 2014

Excellent product - Really flexible and awesome customer service.

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This page was last updated 05 February 2016 01:00
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