Monday, December 4, 2023 #112887 Gary Weberg from NA (1 Employee) This year for my annual life insurance payment DOXO switched from simply charging my charge card as a purchase, to making a cash advance on my card instead! I did not initially recognize so called my CC company and reported as a Fraud. They went after you for reimbursement. Now you are trying to charge me again. Will I now understand the transaction was legitimate, so my CC company will be reimbursing you back. But what gives you to right to change from a purchase CC transaction to a cash advance? This caused me daily interest charges and a fee. This does not only sounds unethical, maybe illegal. I was was given no notice this was going to happen. Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend 2 of 2 people found this review helpful. Did you find this review helpful?
Friday, March 12, 2021 #86915 Robert Douglas from this is a private residence (1 Employee) Great product Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from doxo:12 March 2021 at 10:46Hello Robert,Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!Thanks again,Lisa 2 of 3 people found this review helpful. Did you find this review helpful?
Friday, February 12, 2021 #86204 David Bialek from n/a (1 Employee) 1-Been trying to reset my account for 3 days. Waiting on code to come to my email which is not going to happen2-Paid my EZPASS bill only to find out that Maryland never received and now i'm dealing with a late charge and a citationIf I could log in that may help but no luck getting password reset. I tried to verify my username, that was instant! wth Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from doxo:16 February 2021 at 12:15Hello David,I’m very sorry to hear you’ve faced these issues with our service. We’d like to have the opportunity to investigate further and help you solve your account verification and payment issues. If you haven’t already, please contact our customer support team, which is available via live chat at https://support.doxo.com. In the meantime, we hope this instructional YouTube video on resetting your account helps: https://www.youtube.com/watch?v=7cdO1sTQI6A&Thank you!Best,Lisa 1 of 1 people found this review helpful. Did you find this review helpful?
Thursday, December 24, 2020 #84924 Vickie Lutz from N/A (1 Employee) Don’t like having to pay money to pay money on a bill just because the company I owe will only take money this way. Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from doxo:24 December 2020 at 09:58Hi Vickie,Thank you so much for taking the time to write this review. We do our best to serve you well, and we’d love to help you look into options that minimize fees. You can contact an agent on live chat at https://support.doxo.com.Thanks again,Lisa Did you find this review helpful?
Friday, December 18, 2020 Verified Review #84817 Lori Morris from Retired (1 Employee) Easy to use Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from doxo:18 December 2020 at 15:30Hello Lori,Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!Best,Lisa Did you find this review helpful?
Friday, December 11, 2020 #84701 peter rohner from No company just one of (1 Employee) Thanks to Doxo co n ever had a problem paying a tt uverse ......................Doxo co has been there for me and 71815 companyss we and doxo must find a way to pay......Thank you from me and all your customers now and past and future....Thank you all Doxo People from the 3 mil customers and going up fast................. Peter in chgo Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from doxo:11 December 2020 at 14:05Hello Peter,Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!Thanks again,Lisa 1 of 1 people found this review helpful. Did you find this review helpful?
Saturday, December 5, 2020 #84586 Richard Diehl from sts cycle (1 Employee) Great Experience Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from doxo:07 December 2020 at 09:16Hello Richard, Thanks so much for your feedback, and for using doxo. If you have any suggestions about ways we can improve our service, we'd love to hear from you at [email protected].Best,Lisa 1 of 1 people found this review helpful. Did you find this review helpful?
Friday, November 20, 2020 #84422 Julian from Na (1 Employee) Very dissatisfied Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from doxo:20 November 2020 at 13:39Hi Julian,It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!Thanks,Lisa 3 of 3 people found this review helpful. Did you find this review helpful?
Friday, October 30, 2020 Verified Review #83885 Darlene King from Doxo (26 - 50 Employees) I have great success using Doxo. Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from doxo:02 November 2020 at 09:20Hello Darlene,Thanks so much for your feedback, and for using doxo. We’re happy you are enjoying paying your bills with our service!Thanks again,Lisa 1 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, October 14, 2020 #83526 Ronda from None (1 Employee) Been using this for over a year to pay my electric bill on line. From Indiana to Florida. Easy peasy! Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from doxo:15 October 2020 at 09:17Hello Ronda,Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!Thanks again,Lisa 2 of 2 people found this review helpful. Did you find this review helpful?