We have multiple facilities across multiple counties, so we are mindful of travel time and expense. We can easily see the most important items and address those first as well as group work orders together to determine when it is most effective to travel to the site.
MaintenanceEdge has also enabled us to do benchmarking and analyze our data to determine how we are utilizing our resources. Information from the system is essential when we advocate for additional staff or plan for future needs.
The amount of training for the end users was minimal, staff were able to use the system in just minutes after receiving start up notification which included log-in and short introductory training (Less than 5 minutes and this was done electronically and individually without any special face to face or group training sessions) which made implementation and training costs minimal particulalrly for work requesters. The customer support is fantastic and has exceeded my best expectations.
I have and will continue to recommended MaintenanceEdge to several of my peers that manage Healthcare Facilities across the United States. MaintenanceEdge is a great product with great support, a winning combination for the facilities I'm responsible and my team that manages them!