Falcoda Internet

Josh H from Freelance (1 Employee)

Unfortunately, Falcoda no longer respond to phone calls, emails, support tickets or Facebook messages. I used them without problems for 10 years, but now they seem to just be taking people's money and doing a runner... I don't know what happened as they used to be great. I've had websites down for months without them fixing it. I've paid for domain renewals and the domains haven't been renewed. Caused me so many headaches over the last 3/4 months. Avoid at all costs!

Peter Crossley from KPI Services Ltd (2 - 10 Employees)

When Robert Richardson was answering the phone everything was fine. Now the phone is unmanned and if you send an email no one acknowledges or answers it. I have a serious issue and sent them a support request on 19 October. It is now 8 November and still no reply. Do not go near these people.

Andrew Davies

Having used Falcoda for over a decade, what was once a great provided has become appallingly bad. Support emails are ignored for critical outages, no chat function and there is a number to call, but this says we don't answer and don't leave a message as we won't get back to you. While it has worked, it has been fine, but the proof was when there is an issue and this has caused us to have a full website/email outage costing us thousands...We are voting with our feet and getting another provider!

Malcolm from Sussex Bentley Hire (1 Employee)

I had a problem, my own making, Customer Service helped me resolve it. They deserved and I awarded them 5 stars.

Miriam from Private company

Having also read many other positive reviews, I am in agreement that the customer service is excellent! The emails are prompt when there is a problem, and they ring you back exactly when they promise to. They are also extremely patient with people who are not very good with computers, and the gentleman I spoke to today went above and beyond. We spent a long time on the telephone and he was patient even when he had been working on the issue all day long...
When they email you, they don't just send an automated email but they try to explain what is going on so you are actually communicating with another person as opposed to receiving an 'automated response'.
They also gave me a 'good will gesture' as I was initially unhappy, which was much appreciated.
I would highly recommend this company...

Dickygen from HDTTA Table Tennis

Been with Falcoda for 6 years, barely needed any support, but when I did they were fast, polite and helpful. Very small number of downtimes. When it does happen, it's back up again very quickly. Excellent.

Sam from TheLateGamer

Been with these guys for years, never had a problem that they haven't been able to sort out within 10 minutes of contacting them. Really fast and reliable hosting, really glad I swapped over to their service from GoDaddy, and brilliant for the value.

Clive Pearce from ND Care & Support

Very pleased with the prompt response and efficiency of the Falcoda team, going above and beyond each time, thank you

Lynda Spencer from Glenisla Community Hall

I can only say how refreshing it was to have someone helpful and obliging and patient at the other end of the online help system.
He talked me through my problem step by step and I am hopefully now ready to go forward.

Jo Parkinson from Urban Sprawl

I've used Falcoda for around 15 years now and always been more than happy with them.
Almost no technical problems, my sites are always up, and they are very quick and helpful if I have a query. They recently set up sub domains for me, and explained how to add more, and how to change the code for each etc. I'm a Grandma whose formal programming studies were abandoned in 1970 ( Fortran4 and Algol, anyone?) but the Falcoda team are patient, and we get there in the end.