This program has helped my business tremendously. It keeps track of techs, invoices, parts, dispatching, payroll and recievables. Its so nice to have all this at a glance no matter where I am. I asked the office gals if they still wanted it after a year in use- the gals were adament about keeping it. Techs were old school and used to paperwork. Once they got the hang of the program they grew to love it! So win/win for me!