I've had server pronto dedicated servers for years, it wasn't until recently (after the FortaTrust name change) that I had any issues.
After purchasing a recent promotion, I waited 4 weeks and 3 days until delivery. After repeated attempts to get status during this time I was given excuse after excuse. I was only out of pocket $50 so I waited it out, eventually I did receive the server. I'm still on the fence with these guys, not sure exactly whats going to happen, they sometimes leave me feeling a bit like, uh oh, I dont want to have to move my sites once again but I may have too. I hope they get their game together and step up to the responsibility their executives think they're at now.
Sorry guys for the indifferent review but this is reality. You need to be honest with your customers and deliver on what you say you will otherwise Joe Public will never come to the field of dreams. Good luck and I hope to get the warm fuzzies sometime in the near future. One positive i'd like to add, the prices are very reasonable and I dont know of many hosting companies offering Xen and Vmware without additional costs.