FortaTrust

(87) OK.
Write a review
FortaTrust

Services

More Information

2.1

Out of 5 stars
(87 Reviews)

OK.

What do you think?


Help other software buyers make informed decisions.

Write a review
FortaTrust
Write a review

FortaTrust Reviews

from IC3

Monday, January 11, 2016

1) report fraud to ic3.gov
2) Get another provider
3) Press a case with CFPB to refund your fraudulent billing.
4) Change your credit card number

The only way to beat these people is to embargo them monetarily and build a criminal case. I had a server with them once, the server would be out for days (yes days not minutes or hours) and they fraudulently billed my credit card. I got most of my money back even after supposed time limits but I had to press hard with help of CFPB. They are not a legit company. Mail to their Doral FL address is returned Addressee unknown left no forwarding address.

1 of 1 people found this review helpful.

Did you find this review helpful?

Monday, December 21, 2015

100% Scam! I had service briefly 2 years ago and cancelled. They continue to bill you and even send threatening emails about collections, reporting to credit bureaus, etc. They have a non working phone #, never any live chat, they don't answer support tickets, no Facebook page, twitter account is suspended, no email... They simply hope you'll get scared and pay. Luckily whatever credit card I used is no longer valid. I'm tired of the harassment and will be contacting my attorney, save yourself the trouble.

1 of 1 people found this review helpful.

Did you find this review helpful?

Wednesday, September 23, 2015

I tried their free vps (which costs $1.10) and used it for a few days without much trouble before moving on. I canceled it and promptly forgot about it. A year later I got an invoice to my email stating I owed them $3. I logged in and saw that I did indeed have an invoice for each month but had NO SERVICE active according their control panel.

Trying to contact customer support is useless. It costs $5 to put in a support ticket. You read that correct. They charge you $5 USD to put in ANY support ticket.

This is not a professional or reputable company. I'm very glad I used paypal and never gave them my credit card. No one should use this company when so many real providers exist. Posting invoices without notifying the customer and charging to put in a support ticket are entirely unacceptable.

STAY AWAY!

1 of 2 people found this review helpful.

Did you find this review helpful?

Monday, September 21, 2015

this company steal me money many time and cancel account but They steal of me credit card and not service. Server was not delivered and they charged two years. one after the other.

1 of 2 people found this review helpful.

Did you find this review helpful?

Monday, August 17, 2015

A total scam, stay away from FortaTrust and also FortaCloud.co.
They have charge me twice after I had the account closed even after the ticket I raised (and payed for @ $5) stated that no further charges will be taken.

2 of 3 people found this review helpful.

Did you find this review helpful?

Wednesday, August 5, 2015

A total scam, stay away from FortaTrust and also FortaCloud.co.
They have charge me twice after I had the account closed even after the ticket I raised (and payed for @ $5) stated that no further charges will be taken.
4 times I have cancelled this account for them to reopen it on the last day of the month and charge me. Every time I want to contest the charge I can no longer login in until I request a new password. Plus I cant re-open the ticket unless I pay ANOTHER $5.00. Dont go no where near this company they will steal your money.

2 of 3 people found this review helpful.

Did you find this review helpful?

from Ruggiero Morella

Friday, July 31, 2015

I have bought from them a "Free Tier FortaCloud VPS" for $. 23,10, which states clearly on the purchase page "No monthly fees for base".
Instead, after 1 month i have received a Bill from Fortacloud for $ 6,10, cause i have used the "basic resources" for 92 Hours. Incredible, cause you should pay a monthly fee only if you upgrade the vps to get better hardware configuration (hard disk, ram, cpu, etc...), while i used only the basic resources (2gb ram, 10 gb hard disk, 1 cpu).
They're a bunch of scammers only, stay away from them cause they will steal your money only!

5 of 6 people found this review helpful.

Did you find this review helpful?

from Jansen

Thursday, May 28, 2015

Stay away. It is a scam. Nothing else.

4 of 5 people found this review helpful.

Did you find this review helpful?

from Velociraptor

Friday, January 9, 2015

I signed up for the "Free" service, and was prepared to even pay the "$0.50" a month "Service Fee". The VPS was terrible and didn't even work when I went to use it. I had to open a support chat (proper support tickets cost $5) to even get the VPS to run. And when it did run it was slow and terrible, so I went to Amazon AWS. But when I then went to cancel the service after a month, I found that I had been slapped with a $5 "Volume" fee and couldn't cancel my account without first paying that. Do not sign up. Go somewhere else. Avoid at all costs.

13 of 13 people found this review helpful.

Did you find this review helpful?

from Object Virtual

Tuesday, November 25, 2014

I came across FortaTrust for the first time in their website. $4 for a 2GB SSD instance with 1 core and a performance much better than my Ec2 instance.
After doing much through research on who they were and reading a-lot of reviews. I signed up for the service. So far the experience is great.
Things I liked about them right away:
• Easy, no-brainer pricing model
• Interface is much cleaner and nice to navigate.
• Price itself!
• Amazing pricing.
They did ask me for a personal identification and would not let me do anything before their validation, which is acceptable seeing their reasons for doing so. It was not a problem, the verification was finished within 5 minutes of signup!
Now, time to start off that first instance.
Their claim of "launching a new instance instantly" actually worked! Though they said it might take longer, depending on system load. But, hey that is a good sign of honesty and even though I care less if it took another two three seconds, it finished well before 2 minutes.
After logging into the server and changing the root password, it felt much faster than my Ec2 instance.
So far so good! At-last now my server will run forever.

0 of 22 people found this review helpful.

Did you find this review helpful?

from Mraz Techdesk

Thursday, November 20, 2014

Because I discontinued my co-location enviornment, I needed a place to host the few personal sites I have. I remember hearing about FortaTrust a few times, then I noitced it on the bottom of the netcraft website.

FortaTrust was a very attractive company, on visiting their site, the pricing was a sure 10/10. I immediately purchased a VPS from them. I then had to contact support, and got a reply within 10 minutes via their ticket system. When I first saw the ticket had a reply, I thought it was a automated reply, and clicked on it simply to clear the notification. It was a human, with a knowledgebase article on setting up vM instances, and welcoming me. Then every reply I made got a response again in under 10 minutes.

I will be sticking with FortaTrust, I've set up vHosts on a VPS, by following the step-by-step guide. I highly recommend FortaTrust for all your cloud needs, they are truly incredible!

0 of 18 people found this review helpful.

Did you find this review helpful?

Thursday, November 13, 2014

Fortatrust.com stores credit card numbers and does unauthorized charges!

We signed up with FortaTrust.com for colocation in Panama July 29th 2014 in order to expand our capacities to Panama. The order got duplicated occasionally, as well as an invoice. Due to having the Credit card added on our account, FortaTrust.com charged it for both orders, even so the trouble ticket was risen immediately with request to cancel the duplicated order.

Since that time, there have been neither response from Fortatrust.com Billing department nor from General phone support (at 1.855.201.7888 or other phone numbers on the website). We received random responses from anonymous General support representatives via Ticket system 'your request has been forwarded …. and will be handled shortly'.

So far, the card has been charged 8 times. No refunds, no response, no service.
Finally we blocked the card and opened a chargeback cases with our Bank.
AVOID this provider.

16 of 16 people found this review helpful.

Did you find this review helpful?

Thursday, October 30, 2014

THIS IS A SCAM! One of the worst experiences I have ever had with a hosting company! I cancelled the account -- through their process -- after 12 hours. There was no contact from the company, they triple billed my CC and after cancelling the account (again after 12 hours) it still took another 12 hours before I got a welcome email and login instructions. I had to put a block on my CC cause they still continue to try and charge it and the only communication I have from the company is from threats from a Telio, Rodrigo although the signature in his email is someone else Octavio Diaz. They dont answer their phones or respond to emails. They are only there to collect the signup fee and provide no service.

15 of 15 people found this review helpful.

Did you find this review helpful?

from Alliance Tek

Wednesday, October 1, 2014

Well, we’ve officially hit 35 servers with FortaTrust and I feel that this is a good time to write up a review of the service, network, and support qualities that we’ve received. The road has been mostly smooth, with some small and large bumps along the way, but we couldn’t be any happier with the quality of service that we’ve received and (hopefully) will continue to receive.

As our project progressed, we had our growing pains. FortaTrust was always there to help in giving us a discount when necessary, or by knocking off a few bucks here and there on hardware upgrades.

Now, several years later, we’re still with FortaTrust and we’re happier than ever. We just hit our 35th server, all of which we’ve ordered since December. Overall, support has always been outstanding. From the time when we had 1-2 servers to now when we have 35 servers: There’s no difference in quality of support. It’s all as good as one could hope for.

FortaTrust’s Provisioning can be picky sometimes. I’ve seen some cases where it’ll roll out weird partitioning, or the servers end up with the wrong hardware or in the wrong datacenters. It can be pretty frustrating. After we had it happen to 3-4 servers, it appeared to magically fix itself, so I’m sure development fixed what ever was causing the issues.

The other issue that we’ve had fairly consistently is IP address assignments. I can’t really blame FortaTrust for that, though. IPv4 is nearly fully depleted in the US and FortaTrust actually ran out of IP’s for a week or two. They ended up getting another large block (of an unknown size) about a week after they ran out. Hopefully it’ll last us a while. We’ve got over 90 IP addresses at this point, so we do go through a lot of them.

Past what’s noted, I can’t think of anything else that’s been considered negative. They really do help us grow and are letting us do so at an outstanding rate.

I’d love to give extra thanks to our account reps over time from when we’ve grown small to large. Rodrigo helped us in the very beginning when we were first starting to grow. He did an absolutely amazing job as our account rep. In short, the FortaTrust Staff has been an amazing group.

0 of 13 people found this review helpful.

Did you find this review helpful?

from Delta Gaming

Friday, September 19, 2014

Ok so I'm hosting with FORTATRUST for a couple of months right now and wanted to post a review. There are a lot of negative and positive reviews about FORTATRUST so I'll try to be as objective as I can here. I'm not working for FORTATRUST or anything, I'm just a customer.

First some history,

I have 2 dedis in South Florida and a few weeks ago I opened one in their Panama location. I run game servers, very high risk machines when it comes to DDoS attacks and I've been under attack for almost 2 years, where the attacks ranged from 1 - 30 gbps in size. In these 2 years I've been hopping from one provider to another, either getting kicked by the host because of DDoS attacks, or leaving myself because the protection wasn't sufficient and prices were too steep.

FORTATRUST's prices are very competitive. Just check out their site.

Delivery times seem to be different based on the location and server you choose. Whatever server you pick you can see how long it will take for your server to be delivered, this can range from 120 seconds to 10 days. For my USA servers I think it took about a day.

That being said, what I don't like about their USA location is that most servers are sold out. Also you can't have any custom configuration. E.g. I wanted to upgrade my connection from 100 mbps to 1 gbps but this was not possible. The more expensive servers come with 1 gbps but they were sold out so for USA your options can be limited.

Here comes the best part though, which not one other provider can compete with right now which is FORTATRUST's DDoS protection. Every server comes with free Anti-DDoS pro which means you can adjust settings, filter ports, you can pretty much do anything you want and if you have a serious DDoS problem, moving your servers to FORTATRUST will be your final solution. Every location can filter up to 160 gbps which is way more than any kid can sent to your server.


Now for Panama, everything is different again, no API just a control panel which is much more easy to use. You can just force mitigation to always on, leave it on automatic, add/remove firewall rules just like that, here's a screenshot (Any sensitive info removed):

As you can see in the web panel, monitoring is disabled. FORTATRUST monitors your server and will auto create a ticket if it doesn't respond to pings. Since I disable ICMP with iptables I had to disable this feature.

So to conclude, all in all hosting with FORTATRUST has been a great experience for me so far. I never payed that less and recieved so much for it. I'm sure similar services with professional companies will cost you thousands of dollars a month but thanks to FORTATRUST, the small hoster can have the same protection now as the enterprise companies like Mastercard and Paypal have which is awesome. So would I recommend FORTATRUST, for sure.

Let's sum it all up:

Pros:

- Stable connections, low latency.
-Anti-DDoS system.
- Anti-DDoS pro, customize your settings, filter out ports etc.
- Latest hardware on their dedis.
- Very competitive pricing.

Cons:

- Support is not that great.
- Lot of different management interfaces can get really confusing.

0 of 14 people found this review helpful.

Did you find this review helpful?

from Nexus Solutions

Thursday, September 18, 2014

I have now been with FortaTrust 15 months and couldn't be happier with the service I've received. It has now been 9 months since and we have doubled our customer base while continuing to enjoy the rock solid network and expert support. Just to brag a bit, we have 2 servers that have reached over 400 days uptime.

The past year has been crazy for us and FortaTrust has had no issue keeping up. We are constantly testing new systems and swapping out hardware, not once have they failed to come through on a special request from us - and we have a lot! What is important to me is the personal service and flexibility. Out of all the providers I have used in the past FortaTrust is still #1 in this regard. All of our servers are unmanaged yet they still come through for us when that bit of managed help is needed.

Since my last review I also had the pleasure of flying out to Fort Lauderale to meet the FortaTrust team and tour the datacenter where my servers are located. James and Jorge took time out of their busy schedules to not only give us a tour of the DC but also personally showed us around the area and made sure we were taken care of for the 4 days we were there. Their personal commitment to their customers extends far beyond that of making sure our servers are online and that is why we continue to choose FortaTrust for all of our server needs.

0 of 14 people found this review helpful.

Did you find this review helpful?

from Behrman Technology Services

Tuesday, September 9, 2014

Hi, my name is Josh, and I love technology. I was growing my company in a bunch of different directions. I spent almost 2 whole weeks researching solutions to my problem of needing various servers for various needs, protecting against each other, some being more CPU heavy, some being more memory heavy, etc. I ended up deciding what I really needed was a private cloud where I could have a bunch of resources at my disposal, and then allocate them to the various sub-systems as I needed.

I went to a bunch of companies including rackspace, amazon, ovh, FortaTrust, and more and asked for advice. They all agreed what I was looking for was a private cloud. I then asked for quotes on the packages, and started digging into these forums for reviews for each of the providers. I ended up deciding some of the companies prices were too high or did not meet my needs perfectly. I went onto chat one night when I was home for Spring Break I believe with FortaTrust, and I met this amazing salesman named Lee. He took the time to understand exactly what I was trying to do, and the first thing he said to me was "I don't know what the best solution for you is at the moment Adam, but why don't I talk to some of my specialists and get back to you." I was slowly approaching a deadline of moving off my old host since the contract was going to expire, but I said to myself "eh, i got nothing to lose. I can wait another day or two."

Lee got back to me, we had conversations I believe for almost 2 weeks back and forth trying to decide what was the best option for me along with some of his specialists. I know during that time he was also going through some family crisis, but even through that he still took the time to get back to me as often as he could with the information I was trying to request. I was baffled by his dedication, and said to myself "If this guy is going through such hardships and is still taking the time to help me out, then just imagine how the rest of the staff is."

Well thanks to Rodrigo, i ended up settling with an ICE solution from FortaTrust. It was exactly what I needed. Currently it is more of a dedicated VPS setup, but as my business grows I plan to make it into a full blown cloud with more hypervisors, a more powerful SAN, and 100% uptime guarantee.

Going back into the staff itself, I have had nothing but great service from these guys. I spoke with the GM Steve through a couple of emails, and he was very nice and understanding of the various components that I wanted to discuss. I had a few specialists including Barry, Dan, and Tom help me out over time with various things such as getting me familiar with proxmox, or helping me configure network issues. Dan recently came up with the brilliant idea of disabling UDP traffic completely on one of my IP's that was suffering from DDOS attacks (minecraft server, go figure). Since this I have not had a single attack on the server, and it is running perfectly still. Tom recently spent a lot of late nights with me on the phone helping to debug some SAN crashes (software related, most likely outdated kernel issues) and shrinking down some of my partitions (which is not easy to do) with gparted and clonezilla after many other failed attempts.

I think that is enough of me ranting. These guys are good, and they really take the time to help you. I own an unmanaged service, but these guys still don't turn me down when I need help. I love it at FortaTrust, and I hope my business continues to grow and succeed so that I can continue giving these guys my business.

Don't get me wrong, nothing is ever perfect. As far as the 100% uptime, I wouldn't really claim that, as its partially true, partially not true. I had one issues about 2-3 weeks in my first month where my VM's went down a few times during the day because of some network misconfigurations internally and traffic was being routed to the wrong places. Of course they compensated me for the downtime, and took full responsibility. As far as their electrical and overall datacenter uptime, that has been 100% so far. The internal hiccups here and there has been 99.9%.

Below is my final ratings I suppose of this wonderful company:

Tech Support: 10/10
Networking Knowledge: 10/10
Price: 10/10
Friendliness: 10/10
Uptime: 10/10
Hardware failures: 0 to date
Downtime total: 1 hour in 4 months

I don't think there is much else I can say for this review at the moment.

FortaTrust is a wonderful company and I would recommend using them if you are searching for a new host.

0 of 13 people found this review helpful.

Did you find this review helpful?

Friday, August 29, 2014

Just a word of caution. BBB rating is F for a reason. They billed us twice for a single service and won't refund one. If you open a ticket, it'll be closed with no explanation. If you try to call, good luck getting an answer.

14 of 14 people found this review helpful.

Did you find this review helpful?

from Web Hosting Solution

Sunday, August 24, 2014

This is the big fake company in it world. After signup on this website i just remove my self in 2 days and cancel the all services , but these frauds debit amount from my credit card illegally. I request them to refund my money back, but they confidently told me that they have no refund policy. They debit money from credit cards without information of a account holder. i also complaint to USA Consumer to get my money back , but still m waiting for their answer.

10 of 11 people found this review helpful.

Did you find this review helpful?

from For home lab

Thursday, August 21, 2014

Guys, that is basically the worst company on colo/dedi/vps market. Ever. Just go and read reviews on different sites and if you decide to go with them you'll face all the problems that all their customer had.

10 of 11 people found this review helpful.

Did you find this review helpful?

from N/A

Friday, July 18, 2014

Someone registed my name, and somehow my old address and phone number under buying a server (or whatever) from them. They emailed me a few times about paying it, but I was just confused because I was unsure to what the company exactly was. I had never even heard of them. I sent an email requesting the account that had been made with them be deleted, but I never got an email back. Then all of the sudden I get an email where they claim they're going to put it on my credit? I'm 16 years old, and they have me worried over nothing. I don't have a good experience with them thus far, and I really hope they reply to this last email regarding this account thing..

9 of 10 people found this review helpful.

Did you find this review helpful?

Friday, July 11, 2014

They are now offering free vps service for life!! Got one a couple of days ago and it was fast from start. Got it up an running in less than 10 minutes! Would definitely recommend this to any one looking for cheap but powerful cloud sloution

0 of 11 people found this review helpful.

Did you find this review helpful?

from Felis

Thursday, July 3, 2014

I had purchased a pronto server that got handed to these bozos a long time ago ..

a year later I transferred my virtual machines to a client .. via said team. but everything is still in my name, and i keep getting threatening emails about money owed..

My client assured me (with proof ), that all bills had been paid and all servers/machines terminated.

to settle the matter they even, in my presence , and with their support team on the phone, paid an extra month to shut said matter...

6 MONTH AFTER TERMINATION OF SERVICE AND ALL SERVERS SHUT DOWN I STILL GET BILLS AND THREATENING EMAILS FROM THEIR LEGAL DEPARTMENT

11 of 12 people found this review helpful.

Did you find this review helpful?

from Grupo Costa S.A.

Friday, June 27, 2014

To those of you who might be considering a new company to provide you with cloud computing services...

I have been a FortaTrust customer for over 2 years. The primary reason why I have always stayed with FortaTrust is quite simply... the service. The support staff are knowledgeable, patient and respond quickly. When a problem is discovered I have found first hand that FortaTrust always stands behind their products/services. Take for example an incident that occurred last month.

While troubleshooting a SMART alert on my dedicated CentOS box we (the FortaTrust support staff and myself) realized that there had been a mistake made by the original FortaTrust build team on my server configuration. I had been paying for RAID-1 SATA however during our troubleshooting we discovered that there was only one hard drive in my server!

Naturally I was immediately concerned not only because I had been paying for a service that I was not receiving (the RAID-1) but also because my client's could suffer if there was a hard drive failure. Most importantly I was concerned with any potential down time my customers might experience while we attempt to fix the issue since you can't simply slap a second drive in and enable RAID-1.

FortaTrust acknowledged and took ownership of the mistake and immediately notified their sales team. By the next day I was presented with various options including moving to a new server that included SIGNIFICANTLY more horsepower than my original dedicated server at the same monthly rate.

Within a 24-hour period I had heard from the FortaTrust billing department, two members of the sales/quality staff, Rodrigo (the general manager), and I had been assigned the assistance of John (one of their most experienced support staff).

Being the detail oriented person that I am, I did not make their lives easy. I wanted every T crossed both before, during and after moving my clients to the new server. Through it all, every member of the FortaTrust team made themselves available, was understanding of my situation and patient in making me happy. The fact that they made Jay available to me for an entire week was worth more than I can say.

In the end, I was credited for the RAID-1 fees I had paid, I was upgraded to a MUCH better server, and I was walked through the migration process step-by-step.

FortaTrust certainly lived up to the true meaning of customer service and I walked away a very happy customer.

I look forward to continuing to be a FortaTrust customer for many years to come!

3 of 31 people found this review helpful.

Did you find this review helpful?

from CReative Minds

Monday, June 23, 2014

These guys are crooks. They have a habit of over charging. High way robbery - i call it.

I had this problem of over charging a year back.

It is again being repeated - they have over charged me 8 times in the last 12 monts - three times a month or twice a month

Takes forever to get a refund - I don't trust a company that cannot have its billing straight - which automation they use to charge a customer 3 times in a month for a service that that "monthly""

Love to hear from others who have faced similar problems.

11 of 12 people found this review helpful.

Did you find this review helpful?

from Zeus Gaming Consulting

Tuesday, June 17, 2014

I'm sure that most of you have heard about Fortatrust, especially from the interesting constant Fortatrust vs DigitalOcean rivalry. I am here to provide my review of Fortatrust, as a long time customer who was skeptical at first. I was a customer at Fortatrust for about 1 year before I terminated my service. I primarily used it for learning and experimenting since Fortatrust seemed to be suitable for beginners. You could make mistakes and screw up entirely and everything would still be ok (I will explain that a little later)..

Just like every provider, there are strengths and weaknesses. While Fortatrust certainly has its fair share of weaknesses, the strengths make up for that. To begin, I would just like to say that the performance and speed of a Fortatrust VPS is absolutely amazing. If I didn't know any better, I would believe they were dedicated servers to be honest. It seems all of their servers make use of quad core processors.

Oh and to mention, they have many linux distributions to choose from:

Current Distributions:

CentOS (i386 and x86_64)
Debian (i386 and x86_64)
Fedora (i386 and x86_64)
Slackware (i386 and x86_64)
Ubuntu (i386 and x86_64)
OpenSUSE
Gentoo (i386 and x86_64)

You can also roll your own distribution and upload it. The distributions above are i386 unless specified otherwise.

Isn't that just great? Yes, it sure is.. And it's easy to set them up too! You can switch at any time with simple clicking of buttons on the custom Fortatrust VPS web control panel, known as the Fortatrust manager.

Now lets get into the more important things, shall we? At first, the packages seemed to be a bit different than normal.

My first thought was, wow that is expensive compared to most VPS providers. I found the average was around 40-50 GB Disk Space, and 2 GB RAM for $4!! But let me tell you, when I finally decided to go through with it and try them out, I had no regrets. With the high performance and stability, I didn't need anything better, so I got more value than what I paid for.

Recently, about a month ago, Fortatrust increased the amount of RAM for their packages.

I will also tell you this... I have never had to reboot my VPS for any reason, except when I wanted to upgrade or installed something that required it. Most of the other fellow Fortatrust customers will tell you the same.

Now this Fortatrust manager is so awesome! The instant I purchased my Fortatrust and created my account, I was able to login and choose a Linux distribution. I set the amount of swap space I wanted, and everything else. After that, it showed a button to "Start" the VPS. I clicked it and within minutes, there it was! From the Fortatrust manager, I was able to do many things such as rebooting or wiping the VPS and installing a different Linux distribution. It even had listed the current jobs that were ordered and that it is performing (shut down, start up, reboots, etc.), and an ETA of when they would be finished. The Fortatrust manager also had a built in "Lassie watchdog" which started the VPS every time it went down, if it ever did that is. That was actually a slight problem, if I wanted to completely shut the VPS off for a few days or something and did so by issuing the shutdown command in SSH, stupid Lassie started it up again! So I had to resort to using the shutdown button on the Fortatrust manager.. In the Fortatrust manager, I could also look at network graphs, disk IO graphs, and many other useful graphs.

The best thing about this that most companies lack in, Fortatrust kept up the communication to the customers every step of the way. Whenever they found out about something, customers were the first to know. They provided us with full accurate details. It just so happened to be a hard drive failure. After about 30 minutes of investigating to see whether they could salvage everyone's data and finding out it was impossible, they opened up a support ticket for every client that was on that host node, stating that we would be issued credit for 2 months of service and moved to a new host node. They completely honored this and it was done within 20 minutes. They seem to do this for nearly everyone who ends up having this kind of problem. And unlike most providers, Fortatrust's staff seem to always be greatly saddened by things like this, because it hurts their goals and mission to provide exceptional quality of service.

Other than those types of problems that are out of anyone's control, Fortatrust is a superb VPS provider!!

I have to say, I am very pleased with Fortatrust as a whole. One thing though, that could be improved is their support. I'm not saying that it is bad, but it isn't great either.

They provide a lot of self help services like a Wiki, forums, and have a community IRC channel, as well as a 24/7 ticket system. When you create a ticket, it is usually responded to within 10 minutes. The ticket support is excellent! But to be honest, most of us prefer live support via live chat. Fortatrust does have a phone number which I have not used. I prefer live chat. So I figured I would use the community IRC channel to replace the lack of live chat support. In doing so, I found that around 60-70% of the Fortatrust community (mostly customers of Fortatrust) are arrogant and rude.

I mean, they provide excellent help to people, even beginners. But if you ask anything about certain things (perhaps IRC related, or network speeds), they will go off on you like there's no tomorrow, and provide the most smarta** comments ever. "It's fast, that's all you need to know." Even the Fortatrust staff who frequent the IRC channel are just about as rude and arrogant in their responses in the IRC channel. But when it comes time to the ticket system, it's like they're completely different people. Professional and very friendly..

One thing I dislike is when people try to force their ways and their preferences onto others. This is exactly what they do in the IRC channel. You ask for help with fixing your Gentoo setup or something, and you'll often get a response like, "Gentoo is crap! Go with Ubuntu." My thoughts would be, "I didn't ask what Linux distribution you think I should go with. I asked for help with fixing a problem with my Gentoo setup! If I wanted to use Ubuntu, I would have done so.." It's simple things like that, really frustrates you at times. Though again, they're not always like this, only 50% of the time when they're in those moods that they are better than you.

Their response to people asking about DDoS protection seems a bit lame too... "We don't have DDoS protection." "Oh wait, we do.. If you attract DDoS attacks, we will show you to the door." While that is in theory, an interesting way to prevent attracting customers who always attract DDoS attacks, it isn't a good idea to tell the whole world that. I mean, what if there's people lurking around thinking to themselves, "Ohh, I don't like that guy just because he likes the Fedora linux OS, so I think I will find out his server IP and hit him with a DDoS attack and get his service terminated!" Very bad idea..

Once again, other than those slight issues, I've never had any major problem with Fortatrust and would absolutely put my full faith and trust in referring them to anyone who asks. They are, without a doubt, one of the best if not the best VPS providers around today.

Rating:

Price: 8/10
Support: 9/10
Performance: 10/10
Network Speeds/Uptime: 10/10
Server Uptime/Stability: 10/10
Overall: 9.4/10

Oh and one last thing... I have tried running game servers, IRC servers, web servers, and pretty much everything. They all seemed to run perfectly smooth. I was really impressed at what I could run and how much of it I could run all at once and still have absolutely brilliant performance. At one time, I ran an IRC server, 3 game servers (private counter strike 1.6, 32 slot public counter strike 1.6, and a 32 slot public counter strike source). Even with them all being used, the performance was still superb. It ran circles around dedicated services I've used.

Lastly, allow me to apologize for making this review so long. There was just a lot that I wanted to cover in order to give you folks a good insight of what to expect of Fortatrust..

2 of 14 people found this review helpful.

Did you find this review helpful?

from PhoenixNet

Friday, June 13, 2014

After some bad experiences with my former webhosting company, I decided to try FortaTrust. Back then I've found numbers of good reviews, and they were big enough to be recognized, so I told myself "why not".

I'm familiar with WHM/cPanel, so I decided to stick to it instead of learning command lines and etc. It was only $12 extra for each month, which is one of the lowest price I've found. Their nodes however, aren't the cheapest.

I've ordered 1GB (back then each nodes were 256MB), but apparently my server wasn't as fast as I wanted to be. It took me couple of weeks of googling and reading 'til I could optimize my WHM/cPanel LAMP VPS with limited resources. It still had hiccups time to time, so I finally gave in and upgraded to the next level; since then it's been running rock solid; today's actually the 220th day of my server running without a single outage/downtime. Impressive.

I'm the guy who asks many, many questions. Their support team was patient enough to answer many of my novice questions. Well, if server goes down though, they really didn't help out much other than saying "try to upgrade nodes". My VPS was unmanaged and upgrade did help my situation, so what can I say.

If you're into WHM/cPanel VPS, I think FortaTrust is a good place to start. Their network is fast indeed, and I had no problems.

Another plus is its speed of deployment/nodes upgrade. It was quick and smooth. Downgrading however, took many hours, more hours than they suggested.

Again, if you need VPS servers with WHM/cPanel, I wouldn't hesitate recommending FortaTrust. But if you compare prices with other smaller, low end VPS hosting companies, FortaTrust feels bit overpriced. In other words, if you know how to run servers with command line and comfortable without any control panels, you probably wouldn't benefit much from them.

And though they try to keep customers by upgrading their nodes, their pace is way too slow. For 12 months I was being with them, they upgraded memory and bandwidth ONCE. See, it's not so bad, but compared to other companies price isn't still too attractive, especially if you're intermediate/advanced server admin - for the monthly price I'm paying now, I purchased a whole year's worth of VPS from other company. Sure, my resource is halved, but without WHM/cPanel, I don't need that much resources anyway.

If you don't have time to learn command lines, or wants to keep the convenience of WHM/cPanel, you can't go wrong with these guys.

1 of 11 people found this review helpful.

Did you find this review helpful?

from Omega Technology Consultants

Thursday, June 12, 2014

When I first started looking at Cloud hosting, I did quickly hear about two services, Amzaon AWS and FortaTrust. One month ago I signup for an account with them, and have used their USA Data Center since that. As always I started with a small VPS plan, to test uptime, network, hardware etc. Here is my review of FortaTrust.

Product/hardware/price

FortaTrust is a true cloud host; they offer cloud features like pay by the hour, snapshots, templates, quick deployment, use your credit to create lots of servers, backups, several locations etc. But still, you get a “normal” KVM server. They have High Availability, Fail-Over, Own ISO, External Firewall with GUI etc .


But still, they have a really good product. It’s super simple to create new instances, it takes only around 55 seconds before it is online (you get the root password on e-mail)


Their prices starts at $4/mo or $0.003/hour. You pay for what you use, and they do only bill by the hour. But they do charge you 100% regardless of your servers is turned on or off. Still, you can create a template, and delete your server, then recreate it later on when you need it, without paying for it. They do not charge for template/backup disk space.

Service/Support

The first (and only) time I used their support so far, it was a mixed experience. I asked them some really short and clear questions, and got replies back. But I had stumbled on a little “trade” secret, that the normal support guy did not know (or wanted to reply on). I did not understand why I could not get any reply, after I had repeated my self for the third time. I then tweeted about this issue, and then it took under 10 minutes before I got a reply, both on twitter and on my support ticket. This time from a Support Specialist. I got a really good explanation on my question, and as a really nice thing I got a credit on my account.

Benchmark

The first test is with a 16 GB 8vCore server, and I got a UnixBench result of 2844. I did then run a test on a 64 GB 20vCore server, and the result was: 4226 points. It currently holds the 5.place on my Top20 list. I could not test their 96 GB RAM 24vCore server, they have disabled it on all locations because of high demand.

I get an average of 215 MB/S on my DD test, and thats not so impressive since they offer pure SSD disks on the nodes. I get twice that on iwStack, that “only” used normal disks in a SAN. Still, 215 MB/s is not bad, but it’s not Ramnode speeds either.

Network/uptime

My monitoring services tells me that I have a 100% uptime the last 30 days with 1 minute monitors. I’m using their USA location for my test server.

Conclusion

FortaTrust is a complete cloud host, they include cloud features like HA, fail-over, firewall etc,. Servers are deployed within one minute, you can choose from several locations, templates etc. You can create templates and backups that you can transfer from EU to US and visa versa.


Their servers is really good, you can resize your servers with one click, and their uptime is really good. (the best).
Signup and do a test for your self, I’m sure you will like DO as much as I do.

1 of 11 people found this review helpful.

Did you find this review helpful?

Tuesday, May 27, 2014

Calling 855-201-7888 - ALWAYS, generates a busy signal, it is not a real line. Tried several times last year and several times this year, it's a fake number, much like you are a fake company. Calling 703-466-0078 - ALWAYS, generates a infinite loop stating that the customer needs to call during business hours of 1 PM to 5 PM NY Time, yet while calling during that time it just cycles the customer back to the main number just as it does all other times. Contacting your Skype user ID does not provide a response, I've tried several times last year and several times this year. Your FAKE POLICIES, which are completely unacceptable by any business standard are not even complied with by your company. STOP COMMITTING FRAUD, PLAIN and SIMPLE.

9 of 10 people found this review helpful.

Did you find this review helpful?

Tuesday, April 29, 2014

Average customer service, often power downtimes. VERY BIG PROBLEM TO CANCEL service!!!

11 of 11 people found this review helpful.

Did you find this review helpful?

from HorizonteIT

Monday, March 17, 2014

They provided me the worst service I've got in terms of Dedicated Server so far in my life. I just read their TOS and saw that there's no refund applicable for any of their charges, but they charged me twice without any explanation. Two of my tickets were closed before any real solution, they just said that it would be forwarded to the responsible department and closed it. I am waiting for 2 days and my server is still down. I will need to take this as a lesson and forget about my $90.00. Also, I will cancel my Credit Card I have registered with them. Read other reviews and you will find out why. They are big time scammers.

9 of 9 people found this review helpful.

Did you find this review helpful?

from Easy Track

Tuesday, February 25, 2014

I got a VPS server from Forta Trust for my tracking business in Ireland, took ages to get ready and support kept telling me it will be ready today, never happened, only went online when I sent support ticket to cancel service. Within hours of being online it crashes and goes offline, live chat is useless and leaves you waiting ages, very vague answers as do the support and that's a strong name for what they do. Do not give credit card details, use PayPal only to pay them or you will regret it. Terrible terrible service.

7 of 7 people found this review helpful.

Did you find this review helpful?

Monday, February 24, 2014

Be careful. Got their reference through a friend who has used them for a low level server. Placed order on Feb. 20th, 14 with one payment of 93 USD on that day. No response till Feb. 22nd 2014 for Server IP address etc etc and they took another Credit card payment of 93 something USD on Feb. 21st 2014. Filed a Fraud case with my bank and had to stop my card. Be vary careful with these guys.

8 of 8 people found this review helpful.

Did you find this review helpful?

from Temca Tecnologia

Wednesday, February 19, 2014

I was recently looking for a decently priced VPS where I could host a couple of small to medium sized websites. I actually signed up for a few random ones that I found on Google and tried them for a few days, but they didn't strike me as working very well. One of them actually crashed after about an hour, and it took about eight hours for support to finally restart it for me. Eventually I started looking around the internet a bit more, and ran into a relatively new company called FortaTrust. I realize that not all web companies have nice looking web pages, but whenever I encounter one that does it immediately makes me feel more comfortable about trying it out. One of the claims on the front page really stood out to me: Deploy a SSD Cloud Server in 55 seconds. I had to test it out just to test that claim. Here is my FortaTrust review of their VPS after using it for about a ten days. Signing-up - To get your first cloud server going (FortaTrust’s name for a VPS deployment) you have to enter your billing details as well as hand over your credit card. FortaTrust actually offers per-hour billing for all their VPS offerings, so the credit card information is taken just to ensure they can bill you at the end of the month. Their introductory cloud server configuration has 1GB of RAM, 1 CPU core, 20 GB on a SSD drive, and includes 1TB of transfer. I think it’s a pretty impressive offering, and is more than enough to run a basic web server. As I mostly deal with WordPress websites, I rarely ever hit my disk space limits. But I personally find RAM and the number of cores makes a big difference in the responsiveness of a webserver. That’s why I eventually opted to test out the $20/month plan. While it has more storage space and more bandwidth, I really wanted it for the additional CPU core and RAM, both of which I believe helps with hosting websites. Long story short, so far so good with FortaTrust.

1 of 16 people found this review helpful.

Did you find this review helpful?

Friday, January 17, 2014

Keep away it is a fraud! Once you give them your credit card info you are out of luck. They keep charging random amounts and they never answer phone calls or any other method!

13 of 13 people found this review helpful.

Did you find this review helpful?

from pr

Tuesday, December 17, 2013

Absolutely disgusting company, tried to cancel my order within 1hour of opening my account, this was then ignored. I raised a paypal dispute to which I got my money back and now they are threatening legal action!! Absolutely disgusting company, NEVER EVER USE THIS COMPANY!!

13 of 13 people found this review helpful.

Did you find this review helpful?

Thursday, December 12, 2013

Actually for a few months all was well, but was all downhill after some mechanical problems. I requested and paid for an upgrade server, the company delivered a cheaper package server 2 weeks late but continued billing me for the premium server. They never fully closed the original package, so now I'm being invoiced for a service I don't have anymore. 1 month later this new server fails. I'm promised a new one, but nothing ever happens. At this point I try to cancel and close the account, which the company insists can only be accomplished by phone. If you try calling them you get a ring tone and nothing OR a messaging system that leads nowhere OR on a good day are told that the line is out of service. Meanwhile invoices are accumulating, and now the company is sending automated legal threats. One star because it is impossible to send no stars.

10 of 10 people found this review helpful.

Did you find this review helpful?

Wednesday, December 11, 2013

Stay away!!! I cancelled my contract 1 day after taking it out. They are still trying to bill me and threatening to sue me. A disaster of a company. Do not go near them.

10 of 10 people found this review helpful.

Did you find this review helpful?

from Private

Monday, November 25, 2013

Danger! I cancelled my FortaTrust account nearly a year ago. They are still trying to charge my credit card and they are now threatening to sue me.

9 of 9 people found this review helpful.

Did you find this review helpful?

from Myself

Monday, November 18, 2013

FortaTrust tempts sign-ups with ultro-low prices, automatic price increases are hidden on the signup screen. Servers take days to set up, not as promised immediately, my server look up at every other day. Cancellations can only done by phone but the phone is not answered, so they automatically keep taking debit/credit card payments - simply a barrier to prevent cancellations. This is a through and through dishonest company and I recommend everybody to stay clear of them.

8 of 8 people found this review helpful.

Did you find this review helpful?

Monday, November 4, 2013

This is a scam, run don't let them get your credit card information. Try calling customer service to cancel- it is an endless loop that goes back to the first message and never allows you to reach them. They won't allow you to cancel - they will double charge and add charges for no reason.

5 of 5 people found this review helpful.

Did you find this review helpful?

from Proof

Monday, October 28, 2013

Scam. Sothing Else

Unfortunately, impossible to rate zero stars.
Positives evaluations below are coming from themselves: search for the expression "these guys"...

If you ever had any relationship with them, here are the relevant addresses:

http://myfloridalegal.com/
Quick Links - File a Complaint.

Federal Trade Commission - Toll-free: (877) 382-4357 - http://www.ftc.gov
Internet Crime Complaint Center (IC3) - http://www.ic3.gov
Miami-Dade County Consumer Protection Office - Phone: (305) 375-3677 - Email: [email protected] - http://www.co.miami-dade.fl.us/csd/

To complaint about the extortion attempts from their lawyer office :

http://www.floridabar.org/
For The Public\Attorney Discipline Information.

File a complain for violation of :

FS (2013) 836.05 Threats; extortion. ,
18 USC § 876 (d) , 18 USC § 875 (d), 15 USC § 1692d (3) – Harassment or Abuse
15 USC § 1692e (2), (3), (5), (8), (13), (14), - False or misleading representations
15 USC § 1692d (3) – Harassment or Abuse
15 USC § 69c – False advertising and invoicing

14 of 14 people found this review helpful.

Did you find this review helpful?

Monday, October 21, 2013

Fortatrust is completely scam, they take money and go away!

11 of 11 people found this review helpful.

Did you find this review helpful?

from Grace

Friday, September 27, 2013

I was overcharged for 2 months, and I inquired about this and never got a response. They only send emails to pay an amount I already paid. My billing was changed from quarterly ($79) to monthly ($152) without me knowing for 2 months. Once I realized, I contacted them the overcharged amount - but they never respond back. I continually sent tickets and have tried calling various times - but never get an answer. After many weeks I was finally sent a response saying that my ticket was sent to 'manager escalation' and I would have to wait for them to respond. In the meantime, they tried to charge me $157.79 in saying that I have an 'overdue balance' but I already called to my credit card (visa) and told them about the issue and they cancelled any charges with Forta Trust. Right now, I have already been charged for 1 years worth of service with the overcharged payments. They said that they have 'suspended' my service because of the 'overdue balance'. This morning, I was sent an email with the subject: "Legal Action regarding your Delinquent Account" from them. I would like to be refunded for the amount that I was overcharged. But more importantly - I would like this type of scamming to be stopped so it doesn't happen to others. This type of problem seems to be a common problem with them. As I review their services online, there seem to be many people who have been scammed by them. For the last 15 years, I have been working on a non-profit ministry using my own time, money and resources. Through my 15 years, I have had a server at many locations and have never missed a payment, and have never had a problem like with these people. I cannot describe how these people treat their customers. I would expect that BBB would resolve this issue - not just for me and those who have already been scammed, but for those who may fall into their trap in the future. This type of issue happening in a democratic country is not right. We need justice. Righteousness always wins.

14 of 14 people found this review helpful.

Did you find this review helpful?

from Private party

Monday, September 23, 2013

I beg anyone run, do not walk away from this company, the effort they spend in making it impossible to cancel your subscription is astounding.

14 of 14 people found this review helpful.

Did you find this review helpful?

Monday, September 16, 2013

I also signed up for the smallest VPS, after 2 days the server was up. But with wrong OS (32BIt instead of 64Bit), after 3 days the server won't startup, 1 day offline. Every week there is a problem with my VPS, support is slow an don't give information about the problems, I tried to cancel my service via email, with the answer to call them directly. I tried several times to call them, with no luck. I think I have to open a case at my credit card institute. 0/5 Stars

12 of 12 people found this review helpful.

Did you find this review helpful?

from Icelty LLC

Tuesday, August 27, 2013

I signed up for a 15 dollars a month small vps, two days later the vps was up. 3 days later they were charging me 53 dollars (not what I signed up for). After that the server hasn't been 1 full day up and running without me having to write to their support for a reboot. I ask them to cancel and said; well you need to call us… I call, their phone system redirects you to the welcome screen every time… finally, I tried to install a windows update and of course the vps had to restart, then it never came back up and when asked for assistance, they said I had to pay a 10 dollar server restore.

14 of 14 people found this review helpful.

Did you find this review helpful?

Friday, August 16, 2013

Never ever ever do business with them!

11 of 11 people found this review helpful.

Did you find this review helpful?

from Sol

Thursday, August 15, 2013

Thieves scam scam scam scam scam rig, I had to give one star. Actually -5 stars.

11 of 11 people found this review helpful.

Did you find this review helpful?

Monday, August 5, 2013

They have started taking money from my card more than a year after I cancelled. They wont deal with the issue and I have had to cancel my card. These people are criminals dealing in fraud. Do not deal with them!

10 of 10 people found this review helpful.

Did you find this review helpful?

from FSC

Friday, August 2, 2013

0/5 that's it. Total scam. Took 200$ from me. Asked my credit card to refund. Impossible to call them as require to cancel because there is a phone loop strategy 'please wait' and after saying 'there is an error... ' The owner (probably the same one guy as tech and sales) uses a good looking web site and time to accomplish its crime. Then never again reply or trying to fix or refund. Any other comments here are probably robot. Good luck everyone. Just call your credit card to make a case.

11 of 11 people found this review helpful.

Did you find this review helpful?

from anonymous

Monday, July 29, 2013

Well, as it says on countless other sites, fortatrust is just a huge scam. They promise you ok servers for an EPIC price. That'd be fine with me if they kept it at that price. BUT THEY DIDN'T! They tripled it and then they switched my monthly payments to quarterly, leading to overdraft charges :(. I cancelled immediately after that, but now six months later, I'm sitting here with a "Live Sales Chat" window open, as I have been for the past hour, even though there is supposedly only 1 person ahead of me. The reason why I'm even waiting here is because they charged me fifty bucks for no apparent reason, even after I cancelled, and they did it without my consent too.

13 of 13 people found this review helpful.

Did you find this review helpful?

from Minamiba

Tuesday, July 16, 2013

This company is totally a scam, please try to call them before you order anything. If you cannot reach them by calling, DO NOT order anything!

16 of 16 people found this review helpful.

Did you find this review helpful?

Thursday, July 11, 2013

Ordered a server in USA and they delivered me a server in Panama. I ask for resolution of this problem but support was so poor that I request a cancellation and refund 1 day after receiving the server. I called few times, chat and open tickets but they never called me back and never wanted to refund my money. They don't respect their risk-free guarantee and told me because it was a Promo. On the Promo order page, you can see the risk-free information so they are a liar. They stole me 360$.

15 of 15 people found this review helpful.

Did you find this review helpful?

from Private Practice Doctor

Wednesday, July 10, 2013

We use these guys to host our HIPAA compliant billing system. They are rock solid and know what it takes, all for an exceptional price. Would recommend to anyone looking for the unusual combination of value and service.

0 of 15 people found this review helpful.

Did you find this review helpful?

from Grupo Costa Norte

Tuesday, June 18, 2013

We selected FortaTrust to provide VPS cloud servers for our payment processing platform, and payment gateway. We required multiple data centers to give us maximum uptime. These guys delivered us the resources we needed within hours, and non-stop reliability ever since. Fortunately, we haven't yet needed their support as the service has just worked great. Would recommend these guys to anyone looking for rock solid back end servers.

0 of 17 people found this review helpful.

Did you find this review helpful?

from RPS Technology Services

Wednesday, June 12, 2013

We resell FortaCloud VPS for use in a custom VOIP IP PBX. They delivered us a private cloud solution for an unsurpassed value. To date, we have over 90 customers on the platform, and it works flawlessly. I strongly recommend these guys on all levels.

0 of 17 people found this review helpful.

Did you find this review helpful?

from Softcloud Ltd

Wednesday, June 12, 2013

Horrible service, impossible to cancel. They processed an unauthorized charge to my credit card, forcing me to calling the bank and stopping my card. Have just applied for a charge back with VISA. Be prepared to cancel your card - seems to be the only way to stop the service. Called them twice on the phone and got in touch with live chat. Three times was promised a callback, but none received. Submitted billing issue ticket that was put on hold without any explanation. Don't deserve even a 1 star. Provisioned 2 VPS services with them. Both times they assigned incorrect IP. Had to raise 2 tickets to have correct IP sent to me.

14 of 16 people found this review helpful.

Did you find this review helpful?

from Claro Comunicaciones

Tuesday, May 28, 2013

FortaTrust provides us with a private cloud, spanning multiple data centers. We use this to deliver Hosted PBX to over 6500 different companies. Their pricing and reliability cannot be beaten. That being said they are not the hand holding type of provider, but one best suited for technology professionals that really know what they are doing. If you are one of these, I wholeheartedly recommend these guys.

1 of 22 people found this review helpful.

Did you find this review helpful?

Thursday, May 23, 2013

Excellent for the price we pay. I put only 4, the support are not the best around.

0 of 16 people found this review helpful.

Did you find this review helpful?

Tuesday, May 21, 2013

FortaTrust is without doubt the most inefficient and unethical company I've ever had the displeasure of dealing with. Unfortunately I did not choose their services – I had an account with ServerPronto and FortaTrust took over one of their data centers, so they ‘inherited’ my account. On January 22nd this year I ordered an upgraded server on the understanding that I would continue to use the current server until the new server was deployed. However I was billed for the new server. After 2 weeks the server was still not available, so I threatened to cancel my account. The issue was escalated to ‘management’ and on Feb 23 I received an e-mail promising a refund. After waiting a week for this refund, I followed this up only to be told that the money had supposedly been withdrawn from their account to fund the refund, but yet we received nothing. This exchange continued back and forth with numerous promises to resolve the issue. Needless to say we did not receive any refund. However because FortaTrust had our credit card details they continued to bill us for both servers, even though neither was being used. Repeated requests to de-commission the server were met with promises to do so but nothing was ever done. After 4 months this has never been resolved and I have had to replace my credit card to stop them billing me. But to add insult to injury I’m now receiving ‘termination’ letters threatening to publish our name to a credit web site for non-payment of our account. Numerous e-mails and tickets logged via their support web site have gone unanswered. Phone Calls get routed to an answering service. This company is a scam. Never do business with them.

17 of 20 people found this review helpful.

Did you find this review helpful?

from n/a

Tuesday, May 21, 2013

FortaTrust, previously known as Server Pronto, is the absolute worst provider you could ever do business with. They engage in negative billing [if you don't explicitly tell us not to upgrade your service we will]. They do not process cancellation requests and continue billing you months afterwards. Avoid them at all costs. If you do end up getting supposed service from them be very careful. To post this I've got to give them one star; but its a negative one star!

10 of 10 people found this review helpful.

Did you find this review helpful?

from IBN

Thursday, May 16, 2013

Run as far away as you can. Tried to cancel service (you can only cancel by phone on a line that is often not answered or goes to an answering service). Finally got through and cancelled. Continued to get billed and told service was not cancelled. Put in a support ticket and only got a canned response. Finally had to cancel the card to get billing to stop after have an unauthorized $270 taken from my account. Now 9 months later being threatened with credit reporting and collection action. Read the reports around the web. This is a shell company with hundreds of chargebacks a month. Save yourself months of hassle and go with anyone else.

12 of 13 people found this review helpful.

Did you find this review helpful?

from MDS Logistics

Friday, May 10, 2013

We bought 25 V8 Dedicated Servers recently from FortaTrust. We gave them a custom image and had all 25 up and running within 24 hours with a dedicated IP KVM. So far so good. Two thumbs up.

3 of 17 people found this review helpful.

Did you find this review helpful?

Tuesday, May 7, 2013

I got a server with this company and ended up being charged $30 for my first month, the service was slow, kept crashing ended up canceling my service 2 weeks into it. I got my next paycheck and checked my bank account, had $3 in the bank, this company emptied my account! I called and all I get is a stinking answering team that cannot help me, I inserted a trouble ticket about this and they will not give me my money back. They took $1600 out of my bank account for a canceled service. Now I have no money to live on this month. 1 star is too much.

13 of 14 people found this review helpful.

Did you find this review helpful?

Monday, April 15, 2013

I never joined FortaTrust but ServerPronto somehow sold my hosting to them for 2 of my 4 servers. It has been a terrible experience. I can ping servers but I cannot load the web sites or SSH into the servers regularly. It is a terribly flawed hosting service. I never had these issues like this with ServerPronto. I wish I could just move my service back to ServerPronto.

11 of 13 people found this review helpful.

Did you find this review helpful?

Monday, April 15, 2013

You guys are thefts. I have called your 'support' line about 7 times and sent you emails over and over. No one ever got back to me. You are charging my VISA credit card after I already cancelled your horrible service. Even though I sent written notices to it. Everyone talks negatively about FortaTrust on the internet. I am also banned now from their website and they have removed all my "paid services", without any kind of answer or refund. Stay away from this horrible company!

14 of 15 people found this review helpful.

Did you find this review helpful?

Tuesday, April 9, 2013

Fortatrust is the worst server and service on the market. The server is out of service once a day.
I cancelled my contract 2 months in advance and they charged my credit card. I asked devolution and they ignore me. Keep away if you do not want to lose everything, work, time and money!

15 of 15 people found this review helpful.

Did you find this review helpful?

from Cardoze

Tuesday, April 2, 2013

Very helpful staff, solved my problems immediately and their prices are ridiculously low.

1 of 19 people found this review helpful.

Did you find this review helpful?

Tuesday, March 26, 2013

I am still not able to get them to cancel the service. You can never reach them on the phone directly and all calls go to an answering service that always claims they can't do anything. Avoid this company, please. I think I'm the most affected. We are a non-profit church and we paid almost U$800 for a year dedicated server. They are avoiding all phone calls, tickets, emails. We still can't have access to the server (we paid 3 weeks ago). This is the worst hosting company I've ever seen! There is no way to contact support. They are not returning my emails at all for days!
One star is a gift for them, this is one of the companies you have to write down in your blacklist. So, I paid, and I don't have access to the server yet. What am I supposed to think with this?

23 of 23 people found this review helpful.

Did you find this review helpful?

from Wiz-Systems Inc

Friday, March 15, 2013

With FortaTrust, I'm tired of repeated 3 or 4 times a week 4 hours downtime. Now I am still not able to get them to cancel the service. You can never reach them on the phone directly and all calls go to an answering service that always claims they can't hear us properly. 1 star is too much!

17 of 17 people found this review helpful.

Did you find this review helpful?

from Wiz-Career

Thursday, February 21, 2013

Our company took four VPSs from FortaTrust in the first week of January 2013. We have had 9 times when the servers were down. The last couple of times they did not bring it back up for 2 days or so. When we call in the evenings, as we all work part time, we get only an answering service. And the first question they asked was do you want to cancel the service!

17 of 17 people found this review helpful.

Did you find this review helpful?

Friday, February 15, 2013

It took me 3 days to get things resolved with support then the price increased without my knowledge, asked to cancel my account and I was told to call to close the account. Avoid at all cost or you'll be wasting your time and money.

15 of 15 people found this review helpful.

Did you find this review helpful?

Wednesday, February 6, 2013

I purchased two servers, took 15 to activate. The support service doesn't answer. The price increased without reason, they just don't care. It's almost a scheme. Don't purchase anything from this company.

14 of 14 people found this review helpful.

Did you find this review helpful?

Wednesday, January 9, 2013

Worst hosting company i've ever seen. VPS always going offline, load average: 2.0 without running many processes. This is just sad and what a bad technical support!

14 of 14 people found this review helpful.

Did you find this review helpful?

Tuesday, January 8, 2013

There is no way to contact support. The way the schema is working is: you leave your number and we may or may not call you. My server has been down for half a day now. No one called me back. No returning my emails for 6 hours. One star is way too much in my opinion. I am looking for other solutions.

13 of 13 people found this review helpful.

Did you find this review helpful?

Thursday, December 27, 2012

Its close to 2 months now, the server is not setup yet but still they charged my credit card twice. The worst support that I have ever seen.

13 of 13 people found this review helpful.

Did you find this review helpful?

from none

Monday, December 10, 2012

I've waited over a month and counting, still haven't received my dedicated servers. Even did 2 support tickets and now did one again. I don't recommend this if you need your server asap.

13 of 13 people found this review helpful.

Did you find this review helpful?

from CloudTek

Tuesday, August 7, 2012

Customer Service is something I need when I have my data hosted with a provider. FortaTrust.com was my choice because of their pricing & availability. If I ever had questions or needed to speak to someone, they were always available and polite.

1 of 22 people found this review helpful.

Did you find this review helpful?

from Wizeguys

Friday, July 20, 2012

This company has horrendous technical support and is not trustworthy.

14 of 15 people found this review helpful.

Did you find this review helpful?

from Bijou

Tuesday, July 17, 2012

Not reliable, I pay for a dedicated server but since I was transfered from another provider my server has been down 3 times already this year. It's challenging for me to find out what's wrong with my website every time but it comes down to problems with FortaTrust. I wouldn't recommend for a dedicated server user, I lose business by my site being down. I'm planning to change to another provider next month. I'm done with their service.

8 of 9 people found this review helpful.

Did you find this review helpful?

from CapSoft Telecom

Thursday, July 12, 2012

I ordered 2 of the new 8 core - 8GB servers with custom OS's with no issue. I spoke with an agent and I mentioned my need for more than 1 server. They quickly put me in touch with a manager who provided a custom solution and a great discounted price. The servers are good and the staff are good. I am glad I found them.

1 of 24 people found this review helpful.

Did you find this review helpful?

from ZIA Limited

Wednesday, July 11, 2012

I purchased an 8 core dedicated server from them for less than $60 about 2 months ago and it took 5 days to be delivered. I wasn't sure at first, but for the price I decided to wait. When I finally received the server, it was much better than what I was expecting. I have to say I was surprised and so far everything is working out. Their tech support has been helpful and friendly, I have not had any problems and everything is running smoothly. I would recommend this service for anyone looking for a low price reliable server.

0 of 19 people found this review helpful.

Did you find this review helpful?

Tuesday, July 10, 2012

I am a website developer and I have to manage a few websites, several of which involve a webstore. I've had several different servers, but I found Fortatrust a few years ago and it's been the one place I go to ever since. They host all my websites and as I continue to grow my portfolio, I simply apply for more server space and it's almost instant access. Plus, I don't have many problems on their site, but whenever I do, they're always there to help whenever I need it.

1 of 27 people found this review helpful.

Did you find this review helpful?

from Snip, Clip & Listen

Thursday, June 7, 2012

I've had server pronto dedicated servers for years, it wasn't until recently (after the FortaTrust name change) that I had any issues.
After purchasing a recent promotion, I waited 4 weeks and 3 days until delivery. After repeated attempts to get status during this time I was given excuse after excuse. I was only out of pocket $50 so I waited it out, eventually I did receive the server. I'm still on the fence with these guys, not sure exactly whats going to happen, they sometimes leave me feeling a bit like, uh oh, I dont want to have to move my sites once again but I may have too. I hope they get their game together and step up to the responsibility their executives think they're at now.

Sorry guys for the indifferent review but this is reality. You need to be honest with your customers and deliver on what you say you will otherwise Joe Public will never come to the field of dreams. Good luck and I hope to get the warm fuzzies sometime in the near future. One positive i'd like to add, the prices are very reasonable and I dont know of many hosting companies offering Xen and Vmware without additional costs.

3 of 8 people found this review helpful.

Did you find this review helpful?

from Chin.Com

Wednesday, April 25, 2012

Yes, they provide a great deal but the performance is seriously bad. All people in this company are only interested in taking your money. If you are a customer, please be careful with their policy. You may want to cancel the service two months in advance at least. They put one more process in where you have to send a hand written form. If you go past one months notification with all processes they create, you will end up paying for your service which can be one year if you have a one year contract.

Now I use a VPS company and I found out it is much faster, more durable and reliable than ServerPronto and FortaTrust.

I just want to share my bad experience. It was too stressful.

After my FortaTrust, ServerPronto Experience, you will be happier with any other provider.
You might lose your hair with the stress they give you.

17 of 19 people found this review helpful.

Did you find this review helpful?

Monday, April 2, 2012

Prices were great for the products I purchased. I purchased 3 dedicated servers and recieved information to access them about an hour and a half later. I would suggest this company to anyone looking for a quick setup with a great price.

3 of 32 people found this review helpful.

Did you find this review helpful?

Similar to FortaTrust

This page was last updated 09 January 2016 19:58
We're here to help!



Finding the right software solution isn't easy. Let Serchen help you!

Name
Please enter your name.

Email Address
This is so we can contact you!

Comment
What solution are you looking for? Give as much detail as you can.
Submit [x] close window