FortaTrust

Pascal Fares from Open Source Lebanese Movement on Thursday, May 23, 2013

Excellent for the price we pay. I put only 4, the support are not the best around.

Brian Drury from ExchangeWise Pty Ltd on Tuesday, May 21, 2013

FortaTrust is without doubt the most inefficient and unethical company I've ever had the displeasure of dealing with. Unfortunately I did not choose their services – I had an account with ServerPronto and FortaTrust took over one of their data centers, so they ‘inherited’ my account. On January 22nd this year I ordered an upgraded server on the understanding that I would continue to use the current server until the new server was deployed. However I was billed for the new server. After 2 weeks the server was still not available, so I threatened to cancel my account. The issue was escalated to ‘management’ and on Feb 23 I received an e-mail promising a refund. After waiting a week for this refund, I followed this up only to be told that the money had supposedly been withdrawn from their account to fund the refund, but yet we received nothing. This exchange continued back and forth with numerous promises to resolve the issue. Needless to say we did not receive any refund. However because FortaTrust had our credit card details they continued to bill us for both servers, even though neither was being used. Repeated requests to de-commission the server were met with promises to do so but nothing was ever done. After 4 months this has never been resolved and I have had to replace my credit card to stop them billing me. But to add insult to injury I’m now receiving ‘termination’ letters threatening to publish our name to a credit web site for non-payment of our account. Numerous e-mails and tickets logged via their support web site have gone unanswered. Phone Calls get routed to an answering service. This company is a scam. Never do business with them.

Louise on Tuesday, May 21, 2013

FortaTrust, previously known as Server Pronto, is the absolute worst provider you could ever do business with. They engage in negative billing [if you don't explicitly tell us not to upgrade your service we will]. They do not process cancellation requests and continue billing you months afterwards. Avoid them at all costs. If you do end up getting supposed service from them be very careful. To post this I've got to give them one star; but its a negative one star!

Bob from IBN on Thursday, May 16, 2013

Run as far away as you can. Tried to cancel service (you can only cancel by phone on a line that is often not answered or goes to an answering service). Finally got through and cancelled. Continued to get billed and told service was not cancelled. Put in a support ticket and only got a canned response. Finally had to cancel the card to get billing to stop after have an unauthorized $270 taken from my account. Now 9 months later being threatened with credit reporting and collection action. Read the reports around the web. This is a shell company with hundreds of chargebacks a month. Save yourself months of hassle and go with anyone else.

Frank Goldberg from MDS Logistics on Friday, May 10, 2013

We bought 25 V8 Dedicated Servers recently from FortaTrust. We gave them a custom image and had all 25 up and running within 24 hours with a dedicated IP KVM. So far so good. Two thumbs up.

Gary Mathis from BlabAway on Tuesday, May 07, 2013

I got a server with this company and ended up being charged $30 for my first month, the service was slow, kept crashing ended up canceling my service 2 weeks into it. I got my next paycheck and checked my bank account, had $3 in the bank, this company emptied my account! I called and all I get is a stinking answering team that cannot help me, I inserted a trouble ticket about this and they will not give me my money back. They took $1600 out of my bank account for a canceled service. Now I have no money to live on this month. 1 star is too much.

Brennan Stehling on Monday, April 15, 2013

I never joined FortaTrust but ServerPronto somehow sold my hosting to them for 2 of my 4 servers. It has been a terrible experience. I can ping servers but I cannot load the web sites or SSH into the servers regularly. It is a terribly flawed hosting service. I never had these issues like this with ServerPronto. I wish I could just move my service back to ServerPronto.

Nikolaj on Monday, April 15, 2013

You guys are thefts. I have called your 'support' line about 7 times and sent you emails over and over. No one ever got back to me. You are charging my VISA credit card after I already cancelled your horrible service. Even though I sent written notices to it. Everyone talks negatively about FortaTrust on the internet. I am also banned now from their website and they have removed all my "paid services", without any kind of answer or refund. Stay away from this horrible company!

Pasko on Tuesday, April 09, 2013

Fortatrust is the worst server and service on the market. The server is out of service once a day.
I cancelled my contract 2 months in advance and they charged my credit card. I asked devolution and they ignore me. Keep away if you do not want to lose everything, work, time and money!

Roberto from Cardoze on Tuesday, April 02, 2013

Very helpful staff, solved my problems immediately and their prices are ridiculously low.

Gabriel from IDU on Tuesday, March 26, 2013

I am still not able to get them to cancel the service. You can never reach them on the phone directly and all calls go to an answering service that always claims they can't do anything. Avoid this company, please. I think I'm the most affected. We are a non-profit church and we paid almost U$800 for a year dedicated server. They are avoiding all phone calls, tickets, emails. We still can't have access to the server (we paid 3 weeks ago). This is the worst hosting company I've ever seen! There is no way to contact support. They are not returning my emails at all for days!
One star is a gift for them, this is one of the companies you have to write down in your blacklist. So, I paid, and I don't have access to the server yet. What am I supposed to think with this?

Pugazendhi Asaimuthu from Wiz-Systems Inc on Friday, March 15, 2013

With FortaTrust, I'm tired of repeated 3 or 4 times a week 4 hours downtime. Now I am still not able to get them to cancel the service. You can never reach them on the phone directly and all calls go to an answering service that always claims they can't hear us properly. 1 star is too much!

Mani from Wiz-Career on Thursday, February 21, 2013

Our company took four VPSs from FortaTrust in the first week of January 2013. We have had 9 times when the servers were down. The last couple of times they did not bring it back up for 2 days or so. When we call in the evenings, as we all work part time, we get only an answering service. And the first question they asked was do you want to cancel the service!

Sean on Friday, February 15, 2013

It took me 3 days to get things resolved with support then the price increased without my knowledge, asked to cancel my account and I was told to call to close the account. Avoid at all cost or you'll be wasting your time and money.

Nivaldo da Silva from 2Mobile on Wednesday, February 06, 2013

I purchased two servers, took 15 to activate. The support service doesn't answer. The price increased without reason, they just don't care. It's almost a scheme. Don't purchase anything from this company.

Sascha van Gerwen on Wednesday, January 09, 2013

Worst hosting company i've ever seen. VPS always going offline, load average: 2.0 without running many processes. This is just sad and what a bad technical support!

Jerzy Puchala on Tuesday, January 08, 2013

There is no way to contact support. The way the schema is working is: you leave your number and we may or may not call you. My server has been down for half a day now. No one called me back. No returning my emails for 6 hours. One star is way too much in my opinion. I am looking for other solutions.

Krishna on Thursday, December 27, 2012

Its close to 2 months now, the server is not setup yet but still they charged my credit card twice. The worst support that I have ever seen.

Okiver on Monday, December 10, 2012

I've waited over a month and counting, still haven't received my dedicated servers. Even did 2 support tickets and now did one again. I don't recommend this if you need your server asap.

Marvin Bruyan from CloudTek on Tuesday, August 07, 2012

Customer Service is something I need when I have my data hosted with a provider. FortaTrust.com was my choice because of their pricing & availability. If I ever had questions or needed to speak to someone, they were always available and polite.

Raymond Goulet from Wizeguys on Friday, July 20, 2012

This company has horrendous technical support and is not trustworthy.

Eric from Bijou on Tuesday, July 17, 2012

Not reliable, I pay for a dedicated server but since I was transfered from another provider my server has been down 3 times already this year. It's challenging for me to find out what's wrong with my website every time but it comes down to problems with FortaTrust. I wouldn't recommend for a dedicated server user, I lose business by my site being down. I'm planning to change to another provider next month. I'm done with their service.

Namir Jansen from CapSoft Telecom on Thursday, July 12, 2012

I ordered 2 of the new 8 core - 8GB servers with custom OS's with no issue. I spoke with an agent and I mentioned my need for more than 1 server. They quickly put me in touch with a manager who provided a custom solution and a great discounted price. The servers are good and the staff are good. I am glad I found them.

Raul Ramos from ZIA Limited on Wednesday, July 11, 2012

I purchased an 8 core dedicated server from them for less than $60 about 2 months ago and it took 5 days to be delivered. I wasn't sure at first, but for the price I decided to wait. When I finally received the server, it was much better than what I was expecting. I have to say I was surprised and so far everything is working out. Their tech support has been helpful and friendly, I have not had any problems and everything is running smoothly. I would recommend this service for anyone looking for a low price reliable server.

John Boston on Tuesday, July 10, 2012

I am a website developer and I have to manage a few websites, several of which involve a webstore. I've had several different servers, but I found Fortatrust a few years ago and it's been the one place I go to ever since. They host all my websites and as I continue to grow my portfolio, I simply apply for more server space and it's almost instant access. Plus, I don't have many problems on their site, but whenever I do, they're always there to help whenever I need it.

WireShark from Snip, Clip & Listen on Thursday, June 07, 2012

I've had server pronto dedicated servers for years, it wasn't until recently (after the FortaTrust name change) that I had any issues.
After purchasing a recent promotion, I waited 4 weeks and 3 days until delivery. After repeated attempts to get status during this time I was given excuse after excuse. I was only out of pocket $50 so I waited it out, eventually I did receive the server. I'm still on the fence with these guys, not sure exactly whats going to happen, they sometimes leave me feeling a bit like, uh oh, I dont want to have to move my sites once again but I may have too. I hope they get their game together and step up to the responsibility their executives think they're at now.

Sorry guys for the indifferent review but this is reality. You need to be honest with your customers and deliver on what you say you will otherwise Joe Public will never come to the field of dreams. Good luck and I hope to get the warm fuzzies sometime in the near future. One positive i'd like to add, the prices are very reasonable and I dont know of many hosting companies offering Xen and Vmware without additional costs.

Chin from Chin.Com on Wednesday, April 25, 2012

Yes, they provide a great deal but the performance is seriously bad. All people in this company are only interested in taking your money. If you are a customer, please be careful with their policy. You may want to cancel the service two months in advance at least. They put one more process in where you have to send a hand written form. If you go past one months notification with all processes they create, you will end up paying for your service which can be one year if you have a one year contract.

Now I use a VPS company and I found out it is much faster, more durable and reliable than ServerPronto and FortaTrust.

I just want to share my bad experience. It was too stressful.

After my FortaTrust, ServerPronto Experience, you will be happier with any other provider.
You might lose your hair with the stress they give you.

Alex Sanchez on Monday, April 02, 2012

Prices were great for the products I purchased. I purchased 3 dedicated servers and recieved information to access them about an hour and a half later. I would suggest this company to anyone looking for a quick setup with a great price.