Freshdesk

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Freshdesk

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About Freshdesk

Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic and QuizUp.

Freshdesk Key Features

  • Email Ticketing
  • Self Service Portal
  • Complaint Monitoring
  • Live Chat
  • Surveys & Feedback
  • Inbox / Queue Management
  • Customer Experience Management
  • Knowledge Base
  • Automatic email notifications
  • Merge tickets

Freshdesk Reviews

5.0

Out of 5 stars
(2 Reviews)

Excellent!

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Freshdesk
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Thursday, February 13, 2014

Powerful support product and easy to integrate. Provides a seamless experience and total integration with social media which is an absolute must if your business is serious about connecting with it's user base. These guys are professional and they know the game, trust them with your help desk needs.

1 of 1 people found this review helpful.

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from LaunchBit

Tuesday, April 24, 2012

For our growing startup, Freshdesk was perfect for our customer support needs. It's user friendly, easy to get started, and solved our customer support issues. Freshdesk makes it easy to get customer requests to the right members of our team.

3 of 3 people found this review helpful.

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This page was last updated 23 June 2017 03:39