Genesys

(1) Low.
Write a review
Genesys

More Information

1.0

Out of 5 stars
(1 Review)

Low.

What do you think?


Help other software buyers make informed decisions.

Write a review
Genesys
Write a review

Genesys Reviews

from Membership Drive

Friday, July 31, 2015

We were promised quite a few features, including Salesforce integration, that were in the specs we agreed to when we agree to a price. Those features were never created, and when we asked for them for over a year we were finally told that we could get them if we paid far more money. When sharing the documents they had created that promised these features, we were stonewalled, offered no concessions, and were treated horribly. Our experience with Genesys is that the system is overly complicated compared to competitors like Fonality, is unfriendly to users, many of the staff are technically incapable, and they don't deliver what they promise. They were a waste of money, and extremely disappointing.

1 of 1 people found this review helpful.

Did you find this review helpful?

Similar to Genesys

User Replay

User Replay

Customer Experience
Swyft Technology

Swyft Technology

Customer Experience
ResponseTek

ResponseTek

Customer Experience
Certona

Certona

Customer Experience
Intercom

Intercom

Customer Experience
MaritzCX

MaritzCX

Customer Experience
This page was last updated 30 July 2015 19:52
We're here to help!



Finding the right software solution isn't easy. Let Serchen help you!

Name
Please enter your name.

Email Address
This is so we can contact you!

Comment
What solution are you looking for? Give as much detail as you can.
Submit [x] close window