Monday, February 12, 2024 #113748 Megan from DrTaxGuy, LLC (2 - 10 Employees) Definitely super helpful! Was having an issue with Outlook and Ace was able to resolve. Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Did you find this review helpful?
Tuesday, May 16, 2023 #109007 Kevin Connaughton from KC Construction (51 -100 Employees ) We have been with 2 other hosting providers I see here. Because we're large and have more complexity ( I guess) we kept having issues with a couple of the products we need integrated into enterprise. I was skeptical given our experience, I had to pay a set up fee which didn't feel comfortable but honestly, they made it work. We've been here now 3 years and not a once have we been offline or some ridiculous excuse made. Was it the easiest? Well, the set up wasn't fast.. but it worked day 1. Try them. Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from gotomyerp:07 June 2023 at 06:31Kevin. Thank you for sharing your positive experience with KC Construction and our hosting services. We appreciate your trust and are thrilled to hear that for the past three years, we have provided you with uninterrupted service and seamless integration of complex products into your enterprise.We understand that the setup process may not have been the fastest, and we apologize if the initial setup fee made you uncomfortable. However, we are glad that from day one, our services worked flawlessly as promised, and we have consistently maintained your online presence without any downtime or excuses.Your recommendation to others to give us a try means a lot to us, and we are committed to delivering excellent hosting services that meet the needs of large organizations like yours. Thank you once again for choosing us as your hosting provider. If there's anything else we can assist you with, please don't hesitate to reach out.Robert Eppele, CEO. 1 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, April 26, 2023 #108687 Thomas Rosen from GK Computer Consulting Services (2 - 10 Employees) I have been hosting with gotomyerp for over 3 years, and I have experienced zero downtime. Their customer service is fantastic. I receive a response to tickets in 5-10 minutes invariably! Their hosting servers perform well. No Complains! Highly recommended. Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from gotomyerp:07 June 2023 at 06:35Mr. Rosen, a quick note of thanks for this feedback. Although we guarantee 30 minutes or less 1st time to respond, we have been averaging less than 8 minutes so far in 2023. Robert Eppele, CEO. 1 of 1 people found this review helpful. Did you find this review helpful?
Tuesday, July 26, 2022 #104575 Kat in Georgia Gotomyerp Support is super fast and fixed my issue so I lost minimal work time. Literally sent solution within 5 minutes of me submitting a help ticket. Thanks and keep up the great work! Gotomyerp Support is super fast and fixed my issue so I lost minimal work time. Literally sent solution within 5 minutes of me submitting a help ticket. Thanks and keep up the great work! Did you find this review helpful?
Sunday, June 26, 2022 #104579 Mary Moody I had a critical issue and completed ticket on line. I had a response within minutes and they worked with me until my issue was resolved. They are responsive and helpful and I knew that together we would resolve the issue!!! Did you find this review helpful?
Sunday, June 26, 2022 #104580 Sarah Brevig Quick, attentive and all over it. Got our system updated and back up and running over all our branches within minutes. They never fail to impress. Did you find this review helpful?
Friday, June 3, 2022 #102060 Mark I received outstanding service from one of your technical support people yesterday. The advice was spot on and I'm very appreciative for the help! Thank you. Did you find this review helpful?
Friday, June 3, 2022 #102062 Jen I appreciated the quick response and patience while resolving my issue Did you find this review helpful?