Never again wil I return. I have used them over 30 years, paid the higher price because that I was paying for knowledge and experience .I came to pick up and file my taxes this year to not only find my return laying open on an unmanned recpt desk for everyone to see but was then insulted by offering my 50 off because of this error. My tax prep should have been free and I should have been offered a life like reimbursement since no one in the office knew how long they had been setting there and how many people see my soc sec number . The have lost my business for good and any one else I can convince to not return and pay the high fees !!!!!!!!!!!