h2desk

17 Reviews | Review this company

h2desk

4.2

Out of 5 stars.
(17 Reviews)

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h2desk Reviews

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from RdkGlobal on Thursday, January 17, 2013

If you are looking for a reliable help desk software, look no further! We were looking for software what would be able to handle multiple websites support tickets in one place and tried h2desk. It was a great choice! Having 6 merchant websites we can manage all our tickets in one place. System automatically imports emails for you and sends ticket notifications to your customer. There are things to be improved but in general software is great. What I would like to point out to the reader is the level and quality h2desk support team provide. You can revert to them with any issue you have and one way or another your problem will be solved. Being a webmaster I know how important support is and h2desk sure have it! I would recommend h2desk to anyone who is looking for a long term reliable ticketing software with an outstanding support.

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from K2 INC. on Tuesday, December 25, 2012

We have several small businesses within our corporation. Being able to manage all those sites with one service is wondeful. We have eperienced a few difficulties with the techs but I am sure it was just miscommunication on both parts.

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on Friday, December 21, 2012

I highly recommend this website due to its website being very easy to navigate. The most important part is that this can really help your business with all the options it has!

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from ACW on Tuesday, December 18, 2012

I am very satisfied with this company. My business recently began our cloud experience, and so far the results have been fantastic! This company is helping my business run much more smoothly and efficiently than ever, and I highly recommend them.

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on Monday, December 17, 2012

I was highly satisfied with the quality product that this company provided for my business. Putting all of the files on our cloud makes everything go much smoother. They come highly recommended from me.

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on Thursday, December 13, 2012

This is a great looking website and is easy to navigate. It has a lot of relative information and it is also aesthetically pleasing. However, there are a few things that don't make it perfect. Such as the fact that the "pricing & signup" link is always highlighted, no matter what page of the website you are on.

0 of 1 people found this review helpful.

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on Monday, December 10, 2012

h2desk took some puzzling over before it was up and running, but once it was things have been running more smoothly than ever before. With a little patience, this purchase will be well worth it.

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from State Agency on Tuesday, December 04, 2012

Horrible. I have been trying to configure this for our agency but I had a few questions before we purchased. I've been trying to contact them for 4 days!. I give up, I'll go with a different product that is more expensive so I know that if there is ever an issue, we wont have to go a week or more without being able to accept tickets. A customer service / ticketing system company that doesn't answer their own tickets. I've put in 3 so far.

0 of 2 people found this review helpful.

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from Tech Solutions on Friday, November 30, 2012

Simplifying operations allows me to spend more face time with the clients, which makes them feel at ease and my job less stressful.

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from Capital Flooring on Monday, November 26, 2012

Great product! Super easy to set up and use! Happy to have found this for our small company! Will continue to use for a long time.

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from US Industries on Friday, November 23, 2012

h2desk gives my company the opportunity to focus on other aspects and projects! It's great versatility and ease of use has helped our clients. We will continue to use h2desk!

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from Ecteon, Inc. on Thursday, November 08, 2012

I'm so impressed by the functionality. There are a few features that outshine what we had previously. Every request I've sent has been responded to in a timely manner and I'm very satisfied. Documentation could be better, but when is that not the case?

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from SEO Library Center on Friday, September 28, 2012

h2desk has been essential for our day to day business. The product itself is constantly improving. Due to budget restraints, we could not afford a "zendesk" type of helpdesk solution, and I couldn't be happier with h2desk. I have demo'd several other products and this one had the most features and the best price.

h2desk is always very helpful in terms of customer service. I have submitted probably 20 tickets to their support team and every single issue has been addressed and resolved.

I would highly recommend h2desk.

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from Hanna Instruments, INC. on Monday, September 24, 2012

Having 42 offices through-out the world H2Desk has made very easy for me to deal with the day to day issues, with each office.

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from accountsIQ on Thursday, September 20, 2012

h2desk provides a value for money product with very good support via email.

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from Image Integration Systems, Inc. on Wednesday, September 19, 2012

I would like the option for phone support. Also, reporting is a bit weak in terms of metrics (length of time a ticket was open, avg opened/closed per week, level tracking so we can tell how many level 1, 2, etc, tickets were opened). Overall, we have been very happy with the product and our clients have responded well to it.

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from Thompson Lexus on Wednesday, September 19, 2012

Quick and easy help desk solution.

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