iSolved

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iSolved

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2.6

Out of 5 stars
(19 Reviews)

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iSolved
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iSolved Reviews

from Wickens, Herzer, Panza, Cook & Batista Co.

Thursday, July 28, 2016

We switched to Infinisource for payroll and FSA administration (we have been with them for COBRA administration much longer) in January 2016 after many long, painful, and expensive years with ADP. Our implementation team was awesome and we have had very few problems beyond not knowing how to do certain things. They also bent over backward helping us get everything done for the first processing of our ACA forms. When we have had to call Customer Service, they are stellar and highly responsive. I do not understand the negative reviews because our experience has been awesome. The fact that we are saving a considerable amount of money for a far more robust product is just the icing on the cake.

3 of 4 people found this review helpful.

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Monday, February 8, 2016

Our company moved our accounts to TPC iSolved last year and I'm sorry to say it seems that was a mistake. It's now five full business days into February and every single one of our employees' W-2s are incorrect. Even better, communication with those who should be eager to help correct the situation is lagging. Based on these reviews, I'm finding this payroll company to be incompetent and unprofessional.

8 of 9 people found this review helpful.

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Thursday, August 20, 2015

I have never been more miss lead or felt more scammed in my life. I was sold a policy that was fraudulent and then dropped when attention was called to the scam. Please beware of this company.

5 of 13 people found this review helpful.

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from Bolton Ford

Monday, August 10, 2015

Infinisource has thought of it all. They offer a range of products from COBRA Administration to Payroll and Employee Benefits. We have had great success with their products and look forward to more great years of service.

3 of 7 people found this review helpful.

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from MOPS International

Monday, August 10, 2015

We have been with Infinisource for just over two years. Before that we were filling out paper timesheets and had changed payroll providers a number of times. The staff with iSolved and TimeForce (both are a part of Infinisource) are always willing to help us if we run into an issue. Payroll and open enrollment are much smoother and faster for us now that we made the switch to Infinisource. I would definitely recommend Infinisource!

4 of 7 people found this review helpful.

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from Big B Mfg., Inc.

Friday, July 31, 2015

I have been with Infinisource for about 7 months and I am very pleased with their payroll software & service. The last payroll service I had was absolutely horrible and I am so happy that I made the switch to Infinisource. So far I have received great customer service and they are knowledgeable and helpful when I need their assistance. All of our employees are on direct deposit and we have never had any problems with the direct deposit. I am surprised by some of the reviews because I have had nothing but a positive experience with Infinisource.

4 of 6 people found this review helpful.

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from Wolf Robotics

Wednesday, July 8, 2015

Infinisource is a great payroll software. I have been using it for over 6 months now and payroll for over 100 employees is relatively easy and painless. All of our employees receive direct deposit and I have not had any issues with checks not being delivered or going to the wrong place. One new employee gave me the wrong account number and that was quickly and easily resolved. I have received quick and friendly customer service any time I have had questions. There are some features that are not entirely intuitive when you get into benefits and leave accruals or I would have rated it 5 stars.

4 of 6 people found this review helpful.

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from NorthernBrewer

Wednesday, April 22, 2015

Do not ever use! The most inept company I have ever dealt with. No one will take responsibility on anything or resolve any issues. One year, they only printed half of our W2s and it took weeks on my part to get them to print the rest. I just found out that they never filed our 2014 W2s. They're cheap for a reason. Completely out of compliance on things. They send payroll checks to the wrong location and didn't submit some of our 3rd party checks. AVOID AVOID AVOID. There are not strong enough words to express how much they should be avoided.

9 of 12 people found this review helpful.

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from Fannie E. Rippel Foundation

Monday, March 9, 2015

If I could give them 0 stars I would. They are by far the worst payroll company I have ever used. Worst customer service and incompetent employees. I had a unemployment tax issue that took over a year to resolve. No one there helped me with anything. There is no personal customer service rep so every time you call you are forced to talk to someone different who just "opens a case" for you then you have to just keep calling to follow up on the case and nothing is ever done and no one will be straight with you. Its horrible. Save yourself and your company. Don't use this payroll company

13 of 15 people found this review helpful.

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from PAGO

Monday, November 10, 2014

Poor customer service. Never get the same answer from different employees. Pretty much on your own to learn the system. Tons of problems with this system with no timeframe on getting them fixed.

12 of 17 people found this review helpful.

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from L & C Insurance Brokers

Wednesday, July 16, 2014

We are thrilled with their iSolved platform. Infinisource continues to work on and improve customer service teams with some notable improvements over the past few months. This rating is based upon the quality of their sotware and their service trajectory - wow!

13 of 20 people found this review helpful.

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from Inventory Solutions

Wednesday, July 2, 2014

Awesome platform... very easy to use.

8 of 14 people found this review helpful.

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from iliff preschool, inc.

Tuesday, July 1, 2014

After 38 years I have never been soooooooooo frustrated with a payroll company. Do not waste you time with this company.....terrible service....payrolls sent to the wrong address....payrolls that are late....the employees I complain to are just as frustrated as I am!!!!!!!!!

15 of 22 people found this review helpful.

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from David Flatt Furniture, Ltd

Monday, June 9, 2014

This is the worst company we have ever purchase a service from in my 30 years in business. Incompetent and seemingly understaffed technical support, a product that perhaps, under the right circumstances just might work for someone. Nasty customer service people. It took them 54 days to replace the 2 non functioning clocks they sold us, then they contended that we were outside the 30 day cancellation period. One of the two replacement clocks never worked. STAY AWAY from this company!!!

14 of 20 people found this review helpful.

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Tuesday, May 6, 2014

Can't express enough how displeased and frustrated our company is with using infinisource. We don`t seem to matter to them since we don't receive answers to our questions or get correct information when we do. Our representative is very nice but always comes up with excuses as too why things are wrong. Use another software company or even do it yourself...you'll have better luck!

16 of 23 people found this review helpful.

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Wednesday, April 30, 2014

We switched to Infinisource for our payroll last October and have found the company to be severely understaffed. I submitted a question regarding UIA rates 3 weeks ago and still haven't received an answer. While you do have a dedicated customer service rep that person has to go to the tax department, implementation department, benefits department to get answers for you and those departments are way understaffed. I feel it would be a decent company if they would get their customer service act together!

14 of 20 people found this review helpful.

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from Aptalis

Wednesday, April 16, 2014

Poor customer service. Normal wait times to talk to someone on the phone are 15 minutes. This company is severely understaffed from a call center standpoint. Their online portal isn't Safari compatible. I would look elsewhere.

14 of 20 people found this review helpful.

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Tuesday, December 3, 2013

This company has been horrible. They do not tell you that you need to elect dental if you want coverage for it, since they give you no option for that. Then they did not tell the insurance company about my insurance coverage until I called to find out why I received a bill from a doctor visit. Two months later and week of phone calls I finally got it straightened out. The easy part in this process was calling the insurance company themselves, not the cobra company.

11 of 18 people found this review helpful.

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Thursday, October 3, 2013

Infinisource has created an intuitive and well-designed accounting solution that we've absolutely fallen in love with. Great and reliable service that is easy to use and is quite affordable.

8 of 14 people found this review helpful.

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This page was last updated 19 October 2016 02:44
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