Jive Communications

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Jive Communications

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4.9

Out of 5 stars
(24 Reviews)

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Jive Communications
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Jive Communications Reviews

from Law Office of Tanya M. Powers

Tuesday, October 21, 2014

Jive has great customer service! They are quick to resolve issues and the staff is always friendly.

1 of 1 people found this review helpful.

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from Quala

Thursday, July 10, 2014

Overall, our experiences with Jive have been favorable. We have experienced hiccups as a result of a corporation's rapid growth and acquisitions.

1 of 1 people found this review helpful.

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Friday, June 20, 2014

I've used a couple of other providers for business solutions over the years. Jive has been my best experience so far. I purchased my own equipment for cheap on Amazon, instead of having to rent or pay an arm and a leg. They did the whole set up, and when we went through the set up, it was fully customized to my needs. The experts at Jive were very respectful, knowledgeable, and since I purchased my own equipment. They had to do set it up for their system and didn't give me an attitude for making them do extra work. The ease of set up, great customer support and the great value has made me actually like a service provider.

1 of 1 people found this review helpful.

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Friday, June 13, 2014

Our switch to Jive was seamless and I love that we get our voicemails emailed to us! My assistant can forward me a voicemail message easily. Highly recommend this service!

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from AFW

Thursday, June 12, 2014

I have been a JIVE customer for just over a month now. I sought out there services after a bad experience with a competitor. working with JIVE has been a breadth of fresh air! The teem is polite, professional and timely. Whenever I've reached out with a concern my issue was addressed almost immediately! not only do they respond quickly, but double and triple check to assure customer satisfaction. I am very happy I've switched to JIVE.

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from Brighton Wealth Management

Wednesday, June 11, 2014

Jive Communications cares about their clients. The set up was easy, they answer all your questions and make sure you understand how to use the product.
Every month when we pay the invoice, it's a nice reminder how much we're saving vs when we had the land line.

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from Shoreline Financial Services

Wednesday, June 11, 2014

We were recently switched to Jive without our knowledge by our old telephone provider. Jive made the move very smooth. Anytime we need anything, their customer support is quick to get back to us & beyond helpful! Thank you!!

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from Insurance agency

Thursday, June 5, 2014

We've been using Jive for about a year now. The setup is very easy and the system options are awsome. No idea where the one guy who's never had an outage is from but we're having outages with an alarming degree of regularity. To a point I'm shopping for a different provider.

1 of 1 people found this review helpful.

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from Tomlin Search, Inc.

Wednesday, June 4, 2014

We have been with Jive for over a year. The service has been excellent. We have not experienced any down time. The set up was easy and their sales-customer service teams are terrific. Highly recommend Jive.

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from BOAG LAW

Wednesday, June 4, 2014

I've been with Jive for only a week or so, but so far, I'm impressed. The setup was fairly painless and customer service has been continuously available to answer questions. Most importantly, the call quality is top notch. Five stars.

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from EMS

Tuesday, June 3, 2014

We have been with Jive for several months now and are more than thrilled with the service. The customer service support is excellent. The system is relatively easy to use and they deliver what they promise. Thank you Jive.

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Thursday, May 29, 2014

We were recently referred to Jive from another Vendor (large internet provider who has been using their service for a number of years) and the transition was smooth considering we also had to port existing numbers. The Jive folks have EXCEPTIONAL customer service - a rarity in today's ultra competitive world- and were available to quickly and efficiently answer any questions that came up WITHOUT HAVING TO BE TRANSFERRED TO MULTIPLE INDIVIDUALS!! YAY!!!!!!!!!!!!!!!!!!!!!! I look forward to a long working relationship! :-)

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from ES|Consulting

Wednesday, May 28, 2014

We have recently signed up with Jive and are really enjoying the services they are providing for us. We have around 16 phones and 5 lines. Our network also has 2 other phone systems. I have rather been amazed that Jive is working so well with all the other Bandwidth and setups. We are Jiving!

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from FLG

Friday, May 23, 2014

The customer service support staff are excellent and fast at fixing the problem. I would highly recommend them to anyone.

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from HSK Insurance Solutions

Friday, May 23, 2014

Jive is the only way to communicate these days. Hard phones are so last year! Get rid of your clunky phone and go softphone.

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from Toponce and Associates

Thursday, May 22, 2014

I have been a customer of Jive Communication's for the past ten (10) years. Whenever I have had a question or a concern their Support staff both Technical and non Technical have offered superb efficient service on time with great follow up with in hours to make sure I have been taken care of completely.

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from New Deal

Thursday, May 22, 2014

We replaced a traditional analog self hosted PBX with Jive about 2 years ago and it has been great. So much easier to manage, call quality is fantastic, and it is way more flexible. The management portal is power AND easy to use and the techs are great at walking you through setup and configuration. If you buy phones through them they come preconfigured so all you need to do is plug them in. Great service.

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Wednesday, May 21, 2014

Jive has been an absolutely necessary tool in our office. I wouldn't be able to get as much done for my clients as I do without Jive and Jive Mobility. Their customer service agents are beyond knowledgeable at everything in their system and I have no complaints after almost 2 years of using them.

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from ClearCount Medical

Tuesday, May 20, 2014

We have been using Jive for a year and have found the quality and customer support to be excellent!

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Tuesday, May 20, 2014

Jive has made the transition to VOIP extremely smooth. All the customer service reps have been so pleasant and helpful. Also, there are so many benefits to their customer portal. Can't imagine ever going back to a land line.

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from Lynbrook

Tuesday, May 20, 2014

From the beginning Jive was very responsive in all my communications with them. The customer support is top notch and I've always had my issues resolved within the same day. They consistently made sure that all our needs were met and I couldn't be happier. If you're considering Jive, don't hesitate!

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from MGM Solutions

Tuesday, May 20, 2014

We recently completed a migration from an analog PBX to Jive's hosted VoIP PBX, and are very happy with Jive's service. Jive's system replaces most functionality from our old PBX, while adding some useful new features (better ability to filter/block phone calls, for instance) and an easy-to-use, visual dial plan builder, which I've found to be intuitive regardless of who's using it -- it makes equal amounts of sense to me, the system administrator, and to our sales manager.

Jive's customer service is also top notch. Jive offers virtual fax machines which can distribute incoming faxes to a specified e-mail address. Unfortunately, I made a mistake in configuring the e-mail address I intended to use for faxes, and managed to block all of our incoming faxes on the first day of use. Jive's technical support department combed their logs and send me information on all faxes sent to our numbers on those days, including caller ID data, so I was able to match their information to our own and confirm that we had not lost any sales due to missed POs. They really went above and beyond with this -- I made a stupid mistake, and they dug into their logs to save me, despite a complete lack of fault on their part.

Do be aware that you can probably get a more robust product if you're willing to host your own PBX. But when you host your own PBX, you need someone who can configure and support it, and if it's a VoIP PBX, well... most small businesses simply don't have anyone on-staff who's well-versed enough in VoIP configuration to do so. The support cost of a self-hosted VoIP PBX is worlds higher than Jive's all-inclusive service.

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Monday, May 19, 2014

I had a very good customer service experience with Jive's tech department. The tech rep consistently followed-up with me via phone and email to trouble shoot the issues I was having with my phone. I was impressed with their fast response and patience during the process. I work in customer support and was grateful to experience professionalism and consistent support when I needed it in return. Thanks, JIVE!

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Monday, May 19, 2014

Jive is great! The online user portal is easy to set up and you are up and running literally within minutes. Jive customer service is the best I have experienced - my only regret is that we didn't sign up with them sooner. I would highly recommend Jive to anyone looking for a simple yet robust phone system for small business.

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This page was last updated 12 February 2016 01:00
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