LiveAgent

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LiveAgent

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About LiveAgent

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

LiveAgent Key Features

  • live chat
  • call center
  • email piping
  • ticketing
  • automation
  • rules
  • SLA
  • knowledge base
  • tags
  • statuses

LiveAgent Reviews

4.6

Out of 5 stars
(20 Reviews)

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LiveAgent
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from Options Travel

Monday, October 16, 2017

Well built software that will help our company.

Response from LiveAgent:
Tuesday at 00:59

Thanks for your comment.

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from Hargroves Cycles

Thursday, October 12, 2017

LiveAgent was literally the missing link to our customer service team. We've moved on from a disorganized email-based helpdesk to a fine-tuned system of traceable tickets and employee metrics. It has consolidated the majority of our communication channels into one system and given us the benefits of live chat which has saved so much time and confusion. Highly recommended!

Response from LiveAgent:
Tuesday at 00:59

Thank you for your feedback.

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from Footshop.eu

Thursday, October 12, 2017

In the past, we used several helpdesk software applications, but this one seemed the best of all, easy to use and adjustable. It also offers a lot of possibilities and, above all, a lot of optimilization methods for our work. We use several language versions on our site, so ladesk is a very good helper for us and we have nothing to object against

Response from LiveAgent:
Tuesday at 00:59

Thank you for your kind words about LiveAgent.

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from MobilityOne Sdn Bhd

Thursday, October 12, 2017

Been using LiveAgent for awhile now, and it's safe to say its simply one of the best Help Desk you can find. Awesome for issue tracking, as they even have Gamification elements which is a great initiative to boost productivity within employees. On top of that, price range is also another major point. Great Value. Great Software. Fast Support too if any issue occurs.

Response from LiveAgent:
Tuesday at 00:59

Thank you for your time to share a positive LiveAgent review.

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from Nayo Technologies LLC

Thursday, October 12, 2017

Great inexpensive solution to manage support activities.

Response from LiveAgent:
Tuesday at 01:01

Thank you for your feedback.

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from CB HPW

Thursday, October 12, 2017

I have used 3 different Livechat tools such as LivePerson and ZOPIM, and find this livechat tool to be the least favorite. Cumbersome interactions with two agents, finding new chats, juggling multiple chats, etc.

Response from LiveAgent:
Tuesday at 01:01

Thanks for your review.

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from PYA Marketing & Insurances

Thursday, October 12, 2017

LiveAgent meets the needs of our clients thanks to its omni-channel capabilities, being an essential tool for the administration of our insurance business.

Response from LiveAgent:
Tuesday at 01:02

Thanks for sharing your feedback.

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from Amarin Pharma

Thursday, October 12, 2017

Live Agent is a great helpdesk tool that has a lot of functions that some of the more known softwares are missing. Out the box, it works, and with a few tweaks and custom rules you can be up and running. The support team is also extremely useful, which is a huge plus.

Response from LiveAgent:
Tuesday at 01:02

Great to see you like LiveAgent :) Thank you.

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from GFX International

Thursday, October 12, 2017

LiveAgent is the only Help Desk and Chat software that we found that focused on the traditional ticket system and chat. Other similar software mainly focused on Chat and didn't give us the functionality we needed for doing Help Desk tickets.

Response from LiveAgent:
Tuesday at 01:02

We're happy you like LiveAgent, thanks for the review.

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from MediaComplete

Thursday, October 12, 2017

We made the move from Zendesk to LiveAgent and couldn't be happier. Although the setup and conversion took a little more than we expected and the mobile app is too basic, the customer response (in speed and knowledge and helpfulness) is unlike anyone else. And being a Customer Service tool, you expect high levels of customer service and they exceed that any expectations you could have. I would recommend them over and over again.

Response from LiveAgent:
Tuesday at 01:03

Thank you for recommending LiveAgent.

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from TAMI

Thursday, October 12, 2017

LiveAgent Help Desk is a great customer support software.

Response from LiveAgent:
Tuesday at 01:03

Thanks for your feedback.

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from Wayne Finger Lakes BOCES

Thursday, October 12, 2017

We are a small online learning program, and we want to make it a bit easier for our students to reach us. We tried a few other highly-rated programs, but they were confusing to set up and use. LiveAgent was very easy to set up and operate. We are a public education institution, and billing was easy. Overall, it was an effective, easy, inexpensive solution for us.

Response from LiveAgent:
Tuesday at 01:03

Happy you love LiveAgent :) Thanks for the feedback.

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from TierTek IT Solutions

Thursday, October 12, 2017

Really enjoy LiveAgent. We have had a few ticket systems in the past, and this does everything we need. Have had some issues but customer service is quick to fix them. Love the slack integration to get ticket notifications. There are some things that could be improved with email notifications and Gavin the app open on both phone and computer but overall great prpduct.

Response from LiveAgent:
Tuesday at 01:04

Thank you for your feedback. Feel free to send us your improvement suggestions via email: support@ladesk.com

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from ePlanet Communications Inc

Thursday, October 12, 2017

What do you like best?
It is not an overly complicated program and is very user friendly. If an issue does arise there is always help available. Our team greatly benefits from being able to see what others are working on and eliminates confusion and a lot of unnecessary correspondence. The ticket system is a great feature and also easy to use and keep track of. It is very easy to manage all of your contacts from one central point and the time tracking system is something not available on other similar platforms that we utilize quite a bit.

What do you dislike?
Honestly, there is not much that I can find to complain about. Maybe better customization when it comes to the Inbound/Outbound calling add-on and it would be great, if we can have WhatsApp integration in Live Agent.

Recommendations to others considering the product.
Just do it! You won't regret it and I guarantee it will help solve any communication/organization issues you may be facing.

What business problems are you solving with the product?
What benefits have you realized?
This has greatly helped us become more organized and efficient. Communication is much better within our team and with customers as well. The time tracking sheets greatly help eliminate confusion.

Response from LiveAgent:
Tuesday at 01:05

Thank you for your thorough feedback, we appreciate that.

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from Linear Software

Thursday, October 12, 2017

Good Software pretty easy to use, and if you have problems the support answers your questions very fast.

Response from LiveAgent:
Tuesday at 01:06

Thank you for your LiveAgent review.

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from COMTEC s.r.o.

Thursday, October 12, 2017

LiveAgent is the best multi-channel helpdesk software,

Response from LiveAgent:
Tuesday at 01:06

Thank you, Daniel!

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from Fred Olsen Travel

Thursday, October 12, 2017

We have been using LiveAgent for a while now and we are very happy with the features it gives us, escpecially the ability to track which pages our customers are looking at and being able to invite them to chat accordingly. We also love the web-based interace which makes the platform much more portable than other softwares we have used in the past.

Response from LiveAgent:
Tuesday at 01:06

Sarah, thank you for your positive feedback.

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from Digital Heaven Ltd

Thursday, October 12, 2017

Pricing is good, feature set is good, but the design and usability are not up to scratch and it is terribly buggy. There's generally a lack of attention to detail and the detail makes people love products.

There's some odd ommisions which competitors have such as being able to forward an email and create a ticket filled out with the customer's details not MY details!

When Tweets come in, you can't Like them from within the LA screen (this could be an API restriction) but there isn't even a link to the tweet so you can't easily Like it on Twitter.

Their support team is generally very good but with all the bugs I've had to do a lot more interaction with them than I would have hoped.

Response from LiveAgent:
Tuesday at 01:07

Thanks for your feedback. Actually there is an option to forward an email... in LiveAgent. Feel free to reach our support (support@ladesk.com) for help.

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Monday, June 23, 2014

LiveAgent is one of those things that you don't realize you need until you actually use it and see how useful it is to have all your things in one place. For people using email, twitter, and especially with a bunch of other communication software, it definitely helps to have it all in one place.

Response from LiveAgent:
Tuesday at 01:10

Thank you David for your review.

1 of 1 people found this review helpful.

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Friday, November 22, 2013

LiveAgent is simply the best multi-channel helpdesk software, providing control over all of your support channels (Email, Voice, Live Chat, Facebook and Twitter). Also, if you came here to look for a Zendesk alternative, you are at the right place.

Response from LiveAgent:
Tuesday at 01:11

David, thank you for your LiveAgent review.

1 of 1 people found this review helpful.

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LiveAgent Screenshots

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This page was last updated 14 October 2017 10:11