NovelVox Reviews

Marco Benson from Benson Technology (501 - 1,000 Employees)

The NovelVox Unified Agent Desktop offers a single screen view to agents by integrating all third-party apps with your contact center. It’s a boon for quicker call resolutions. The average call-handling time gets significantly reduced and it leads to better customer satisfaction. They offer customized agent desktops as per business requirements. The product truly lives by all its claims and is worth every penny.

David Smith from Smith Consulting (2 - 10 Employees)

Recently, we used NovelVox products, and it has enhanced the overall agent-customer experience. Earlier, we were not confident about the company, but implementing its solutions in our organization helped us satisfy our customers' demands greatly! Kudos to the team.