OneDesk

OneDesk Product Details

Help Desk: OneDesk includes powerful helpdesk software and uses a multi-channel ticketing system that gives you the flexibility of creating tickets in any way that you choose. Collaborate with your team as well as your customers in resolving issues. Automations are customizable and allows you to set up complex workflows. Our knowledge management system includes the use of knowledge bases which lets you publish self-service articles for your users and customers.

Project Management: OneDesk includes full-featured project management . Multiple view layouts allow you to filter and group tasks the way you choose. A task list flat view is especially useful for assignees to keep track of their workload. Roadmap, Gantt and status board (Kanban) views provide project managers with visual as well as functional flexibility when planning or managing projects. Other features include scheduling tasks, sharing files, and real-time communication between team members.

Customer Applications: OneDesk has customer-facing applications which allow your customers to interact and collaborate with you on their issues and projects. They include the live-chat messenger, ticket portal, web form and knowledge base.

Mobile App: OneDesk has a mobile app which allows your team to update their tasks and reply to customer questions on the fly.

OneDesk Support & Customer Service

Our customer support team can assist customers on all aspects of OneDesk. They are accessible through live-chat, email and are available Monday to Friday from 9am-7pm EST.

OneDesk Free Trial Information

OneDesk offers a free, no credit card required, full-featured 14-day trial so that you can see for yourself how OneDesk can meet your needs.

OneDesk Pricing

OneDesk's pricing starts from $9/user/month with a minimum team size of 5 users. You can choose between being billed monthly or yearly (discounted). Currently, OneDesk accepts payment only in USD.

Countries OneDesk Services Available In

All Countries