OTRS

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About OTRS

OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud based and on-premise versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software module OTRS::ITSM.

Headquartered in Germany and with subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources.

Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 34 languages, offers an associated iPhone App, and is used by 60 percent of the DAX 30 companies.

OTRS Key Features

  • Chat and Email Integration
  • Comprehensive Business Features
  • Fully Customizable
  • Regular updates without additional costs
  • Statistics and Analysis
  • According to ITIL Standard
  • Process Management
  • Knowledge Data Base
  • Third-party integration
  • 365/7 Support

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This page was last updated 17 February 2016 01:00