PlayVox

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About PlayVox

We are on a mission to help you deliver Perfect Customer Interactions!

PlayVox is a Quality Assurance software that allows you to monitor your customer service interactions across different communication channels such as chat email, phone, social media, among others. We help you deliver Perfect Customer Interactions by engaging and empowering your agents.

- Measure customer service quality in the smartest way possible.
- Save time in your QA process.
- Evaluate more customer interactions in less time.
- Drive agent engagement by using continuous feedback and coaching.
- Increase agent performance and productivity.

With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way.

Find Tickets Using Personalized Filters:
With PlayVox you can create personalized filters that allow you to find the interactions you would like to evaluate. They can be filtered by dates, priority, ticket type, satisfaction, status, among others.

Evaluate your Agents using Scorecards:
Create Scorecards from scratch or personalize existing templates to evaluate your agents and their interactions. You can also identify give them real-time feedback based on specific interactions.

Generate Advanced Reports:
You can generate different types of reports based on your agents’ performance and their evaluation results. Using report you can easily identify areas of improvement and enhance your entire QA process.

Calibrate your the way your QA Analysts evaluate:
This feature allows you to calibrate the way all your QA analyst evaluate customer interactions.

PlayVox Key Features

  • Find Tickets Using Personalized Filters
  • Evaluate your Agents using Scorecards
  • Generate Advanced Reports
  • Calibrate your QA Analysts

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This page was last updated 29 March 2017 04:08