Promys

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Promys

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About Promys

In 1998 the Promys Enterprise PSA software was originally developed for a Cisco Gold/Master for their internal use. “When we got to about 15-20 employees we looked at a variety of software solutions. Some were strong at ticketing, or project management, or CRM, but nothing seemed strong across the entire business process. We wanted strong PSA functionality, but we also needed something with equally strong CRM, quoting, procurement, project management, customer asset tracking and inventory handling modules. I never envisioned we’d grow to over 150 employees with locations across the country, but I did know I didn’t want to go through the software evaluation process again 2-3 years after making our selection. We couldn’t find anything “off the shelf” we were happy with, so we decided to develop it ourselves,” John Breakey Promys founder explained.

We spun Promys off as its own corporate entity in 2003. Since then Promys has quickly added customers in IT & managed services, A/V and Physical Security solution providers and systems integrators, including one of the largest and most recognized technology solution providers in the world.

“The big difference with Promys is, in addition to the traditional PSA help desk and service management functionality, Promys was designed to be strong across the entire business process including forecasting, real-time project costing, equipment handling, and reporting/analytics, which is critical to allow our customers to continue to grow profitably. ” John Breakey concludes.

Promys Key Features

  • CRM & Quoting
  • Project Management
  • Time, expense & billing
  • Help Desk
  • Service contracts
  • Customer asset tracking & inventory
  • Procurement
  • e-mail and calendar integration
  • Customer self service portal
  • Enterprise mobile

Promys Reviews

4.4

Out of 5 stars
(5 Reviews)

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from BIOS

Friday, May 16, 2014

I looked at all the major PSA/Business software solutions before selecting PROMYS. Most were strong at managing the Help Desk, tracking work assignments and Time Sheets, but PROMYS was the only solution that was equally strong in CRM, Quoting, Project Management, Project Costing and tracking customer inventory/assets under support contract, along with the traditional PSA Service Management functionality.

That strength across our different lines of business was really important to us, since the majority of our customers are looking for a one stop shop, an IT solution provider partner who can provide them with Cloud solutions, Managed Services, Project based solutions, as well as break-fix support. PROMYS allows us to service our customers equally well in all of those different areas.

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from LOEM Inc.

Friday, May 16, 2014

Pros: Real-time visibility into:
- Project profitability (mid-project cost against budget)
- Resource utilization
- Resource forecasting

Powerful reporting analytics for:
- Margin (by Manufacturer, Line of Business, by Customer, etc.)
- Labor Analysis
- Revenue, Margin & Labor forecasting

Responsive Customer Service:
- Very good response and resolve times
- Very knowledgeable implementation and support staff

Cons: Multi-language support could be better (2014 version is supposed to address this).

Overall: Having real-time visibility into project profitability, resource utilization and resource forecasting has allowed us to stay on top of current projects, both from a customer satisfaction and project profitability perspective, as well as better plan for future projects.

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from High Point Solutions

Friday, May 16, 2014

Pros: Fantastic margin reporting and analytics across projects, customers and products
Very strong Project Management and Labor Analysis capabilities
Good Help Desk and Service Contract management functionality
Proactive customer support
Very structured implementation approach that drove industry best practices and user adoption

Cons: Integration with Sage X3 is very strong, but took slightly longer than expected
Initially it was hard to get our executive team to look at PROMYS because it's less well known than the big two PSA's.


Overall: In another life I was a power user of one of the more heavily marketed PSA's, so I'm very familiar with that tool¿s capabilities. We did a very deep dive evaluating PROMYS compared to several other solutions. It was clear very early in the evaluation, that for a Cisco Gold partner our size, PROMYS was a far better fit than traditional PSA's. PROMYS is significantly stronger from a forecasting & planning perspective and provides far better visibility into mid-project profitability. Margin and profitability reporting are in a completely different class. PROMYS didn't just "win" our PSA evaluation, for a business our size, the traditional PSA's weren't even options any more.

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from Vodigo

Friday, May 16, 2014

We've been on the PROMYS PSA software for a year now and the customer support has been fantastic. the support team is responsive, knowledgeable and very proactive in ensuring we're getting most out of the software functionality.

PROMYS has seamless integration between their CRM, Opportunity, Quotation and Sales Order, PM and Help Desk modules. This not only virtualy elminates re-keying info, it provides management with excellent real-time visibility into all aspects of the business.

I was very impressed by the PROMYS implementation methodology. The business consultants we worked with were knowledgeable and experienced. They engaged with the key players in my organization to understand our company and tailored the PROMYS configuration to our specific needs.

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from L2K

Friday, May 16, 2014

We selected the Promys PSA software in order to help us make profitable growth decisions by providing real-time visibility into resource and revenue forecasting, mid-project profitability and detailed company margin analytics. The Managed IT Service solutions that we deliver to our clients allow them to focus on their core competencies and leave managing their IT infrastructure to us. But in our own business, our previous business software (Connectwise) was becoming a distraction to running our business. Instead of the business enabler we had hoped for when first implemented, slow system response and support issues were consuming way too much time and attention. We have very aggressive growth plans so we needed to select a system that would not only support our current needs, but one that would handle the increasing complexity of our company as our growth continues. With Promys, we know that no matter how aggressively we grow, we won¿t outgrow our software infrastructure, so now we can go back to focusing on growing and managing our business, as opposed to managing our business software.

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This page was last updated 17 February 2016 15:03
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