In 1998 the Promys Enterprise PSA software was originally developed for a Cisco Gold/Master for their internal use. “When we got to about 15-20 employees we looked at a variety of software solutions. Some were strong at ticketing, or project management, or CRM, but nothing seemed strong across the entire business process. We wanted strong PSA functionality, but we also needed something with equally strong CRM, quoting, procurement, project management, customer asset tracking and inventory handling modules. I never envisioned we’d grow to over 150 employees with locations across the country, but I did know I didn’t want to go through the software evaluation process again 2-3 years after making our selection. We couldn’t find anything “off the shelf” we were happy with, so we decided to develop it ourselves,” John Breakey Promys founder explained.
We spun Promys off as its own corporate entity in 2003. Since then Promys has quickly added customers in IT & managed services, A/V and Physical Security solution providers and systems integrators, including one of the largest and most recognized technology solution providers in the world.
“The big difference with Promys is, in addition to the traditional PSA help desk and service management functionality, Promys was designed to be strong across the entire business process including forecasting, real-time project costing, equipment handling, and reporting/analytics, which is critical to allow our customers to continue to grow profitably. ” John Breakey concludes.