Monday, January 4, 2021 #85038 RobW from Municipal Government (1,001 - 5,000 Employees) We signed a contract in 2019 and unfortunately, once they had our money they disapeared. No email, no contact, no answering of phone calls - gone. Stay away from RackFoundry at all costs, they are a scam. Their virtual offices are closed due to non-payment. Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Did you find this review helpful?
Tuesday, July 9, 2019 #69806 Petr Molotov from Distillery As small business it is headache to meet IT compliance to process customer credit cards. Love this product, this product make it easy 123. We generate report every month help us with documentation, software give alert when bad login or somebody trying brute force. 15 of 21 people found this review helpful. Did you find this review helpful?
Wednesday, June 19, 2019 #69327 Marge Dickson from Healthcare Great experience so far with Rackfoundry! We have a small IT team who have lot of responsibilities, security is a critical role but we lack the manpower to effectively use 10 different tools and the budget to pay for them. TSM helps us collect logs from all assets on our network along with Office 365 and Stackdriver. The security alerts are relevant as well but not overwhelming like other SIEM solutions we tried. 24 of 28 people found this review helpful. Did you find this review helpful?
Sunday, May 26, 2019 #68754 Hunter Royal from Titus Regional Medical Center 5 months into the contract and we have no working SIEM. We've been through two Account Managers, and countless technicians, and now we can't seem to get anyone to answer our calls or emails. As soon as they were paid, all help vanished. 12 of 21 people found this review helpful. Did you find this review helpful?
Friday, March 29, 2019 #67326 Heath from Ack We purchased this product 6 months ago and have had no communication or work performed. I have nothing other than a voice mail from one of your representatives. Calling me and stating they forgot about me. I would love to share this with your team. Well, if I could get a call back or any communication. 7 of 16 people found this review helpful. Did you find this review helpful?
Thursday, November 29, 2018 #63915 Jeanie from EC Complete scam. Promise after promise and 8 months later no working software/scans. Promises from “C levels” never met and excuse after excuse. We pointed out things they clearly missed and never acknowledged it but instead said we were expecting too much.. 8 months after the system was supposed to be up and running. Asked for money back and to terminate the relationship and they refused, despite missing every deadline and never withholding any part of their contract. Truly believe they are a scam. Response from Rack Foundry:04 December 2018 at 11:06Hi Jeanie,I apologize for the difficulties you’re experiencing, and we would like to get this resolved for you as quickly as possible. Checking our customer database, however, we cannot seem to find you as a customer —past or present. We work hard to resolve any issues our customers might have with our solution and would be happy to work with you in order to make this possible. Please reach out to us directly at [email protected] and a Customer Success representative will be in contact with you. Hope to hear from you soon! Clarissa 12 of 22 people found this review helpful. Did you find this review helpful?
Wednesday, November 14, 2018 #63443 Matt from University We needed a SIEM solution to help meet compliance requirements and got pretty lucky to get connected to RackFoundry through a mutual friend. Our experience has been great so far: prompt support, friendly UI, and additional useful features such as a VPN and Firewall. 12 of 18 people found this review helpful. Did you find this review helpful?
Monday, October 29, 2018 #63043 Skylar Hansen from Randolph College Terrible service, terrible communication, terrible project management. Does anyone have a working device? If so, please let me know. I am not convinced that this isn't a complete scam at this point. 17 of 28 people found this review helpful. Did you find this review helpful?
Thursday, October 4, 2018 #62399 Vinod from Healthcare I've been a customer for 2 years and still can't find a better product for the price. Sure...Splunk is powerful and a great product but too much to keep up with and really expensive! 9 of 13 people found this review helpful. Did you find this review helpful?
Tuesday, October 2, 2018 #62361 Rocko from Telecommunications Good Product! 11 of 16 people found this review helpful. Did you find this review helpful?