We have been doing business with Rapid VPS since 2008. We started with their VPS package, and upgraded that a couple times before moving to a dedicated server for our websites. The Rapid VPS team has always worked hard to support our migrations and support needs. The price is great for the server you get, but it is not the cheapest out there. But the support is fast and great (although they have tried out-sourcing their support which is a huge negative in my opinion, not sure if it is all internal again or not). They also advertise 24/7 support, which in the past year or so I've found is not 24/7, as our service has gone down with no one to get a hold of. Hopefully they have realized that and made an adjustment. This host provider does have occasional down time and mishaps/mistakes. It is hard to be perfect, but they do at least seem to care, and you can get to know the owners themselves, who run the business themselves, which is a plus in my book.