I've been using Replicon for several years now. The product is OK, not the most user friendly and creating a new report is very limited to what it can do. My biggest complaint with them is you better negotiate the best price you can now as you once you start with them, you will never get a lower price. I was told that since we started out at $7/user they will never go below that. I'm very unhappy and they did not care that they would be losing our business.