Resolver

Navin Maharaj from OPTrust

Apart from all the features, the following are a few notable mentions: the application is easy to use, the graphical user interface is simple and intuitive. All of this is supported by an organization that seeks and values customer feedback with the aim of providing an optimal and innovative solution for the Governance, Risk and Compliance space.

Christophe Hervier from Québecor

Pros: Ability to create from scratch and therefore fit the tool to your needs and not the other way around

Cons: Our version is old and lots of reporting capabilities simply do not exist without investing lots of efforts.

Simon C

This software is really easy to use. It is easy to navigate inside the sections and to create the reports needed. Implementation was also really fast, did not have any issues. The information stored inside the software is easy to access. Users have the ability to create their own reports and dashboards. Being able to choose easily what is shown on screen is very helpful and being able to extract data to more commonly used softwares like Microsoft Word or Excel is great.

We are using Resolver for Enterprise Risk Management. It helps us to keep our action plan organized and to have easy access to information and updates.

Kathy H

My favorite feature is dashboard reporting, available for all levels of management, which allows complete transparency and accountability for all modules (Quarterly Certs, SOX Compliance, Issue Tracking, etc.).Our company operates internationally and this product enables us to reach all employees as required. The automated email notifications are very helpful as they remind users of key deliverables.

The system can be a bit sluggish especially during high volume usage. My understanding is that this issue will be resolved with the upcoming release of Core.

One of the main outputs of audit work performed is the identification of audit issues. Management would then be responsible for remediating the issues. However, there was no easy way to track progress. We were able to build an audit issue tracking module that allows us and management to easily monitor all audit issues and their current state (in progress, overdue, closed).

Cynthia O

What do you like best?

1) The ease of use of the software for the process owners or SMEs. We started out with a manual process and something always seemed to "fall through the cracks". With Resolver GRC software, the workflow and tracking ability let's our process owners, managers and compliance team know where the process is at all times.

2) Another great thing: having a support package, the response time of the support team is usually within 15-20 minutes and the team is very courteous, friendly and knowledgeable!

3) The project managers are very knowledgeable and a pleasure to work with.

4) Having worked with the software from configuration to working stage, minor changes and additions to frameworks can be made with ease.

5) The ability to post suggestions for improvements to upcoming upgrades via community ideas and suggestions website and upgrade and maintenance notifications in advance of changes.

Martin P

The fact that all documentation is at one place for all locations for different types of projects. It is easy to navigate within the platform in the different projects we have (52-109, ERM and maybe others). The Resolver Team is also very helpful and competent with a special mention to Darren Di Marco who helped us in our different implementation. He always had answers to our questions and was always looking for the most efficient way to achieve our goals.

One of the benefits we observed is the standardization of all controls over all our divisions as we are working with a Framework Library. Reporting is also easier with some Dashboards of the work in progress as well as for all results.

Joeseph Martino from Northwell Health

The software is intuitive and the support model and staff are outstanding. Resolver is an innovative thinker in their work space and appears to be up to the challenge of the security technology market.