Scorebuddy

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Scorebuddy

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About Scorebuddy

Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers love Scorebuddy because it is easy to use and has a great ROI averaging 8-10 times. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyse and share performance trends.
The software is loaded with flexible and time-saving features to consistently improve efficiency. The agent and supervisor dashboards gives employees visibility on their performance. The scoring interface is quick, simple and intuitive – allowing for comments and other feedback.

The solution can be used to score calls, emails, web chats, social media or back office processes, reflecting the multichannel nature of today’s contact center activities. Back office activity can be monitored to measure the quality of customer interactions such as complaints handling, account closures or refunds.

Why should I try out Scorebuddy?
No IT Guy Required: Scorebuddy is cloud based, you log in online and start working on QA forms – you don’t need to involve IT in setting up or maintenance.
No Contract: Scorebuddy is a pay as you use service and we don’t have any minimum contract so there is less risk for you.
There’s a 30 day free trial: No credit card or commitment required; you can log in, browse the software and see if you like it, best of all if you decide to go ahead all your work is saved!

Visit our website to take a trial of Scorebuddy.

Key Features

  • Easy to use QA form builder.
  • User friendly scoring interface.
  • Comprehensive reports & filter options.
  • Detailed Analytics module (optional).
  • Calibration capabilities.
  • Multichannel enabled.
  • Designated Compliance reports.
  • Agent Dashboards (optional).
  • Supervisor Dashboards (optional).
  • Attach interactions to scores.

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This page was last updated 11 May 2016 01:00
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