The team at SimplyCT is so helpful that they will even have their developers add in extra functions to help my business run more efficiently. They are very personable and I have never had a negative issue in the year we have been with them. The software is easy to use and my team is able to learn updates easily as well. I have received all the help I could ever need from them, plus some. Because of SimplyCT, my business runs more smoothly and efficiently. I am able to easily pull reports on employees to make sure they are up to par on customer service and efficiency. I am also able to train my employees because of all the back-office supervisor functions available to me. I am also able to easily track the success of campaigns just by pressing button, whether I want to see it in a chart, list, report, or spreadsheet. SimplyCT is easily implemented into any existing plans of action for your business. If anyone would ever ask me to recommend a call center software, SimplyCT would be it. Hands down!