I have been a client of SingleHop for about a good 5 years now or more. I had enquired about their hosting when my other provider could not handle the site bandwidth. And also the customer service with the other provider was dwindling since they got bigger. I had a managed server now its a non managed dedicated server since I did not need the managed server support. However, they were able to reflect a few upgrades for me to compensate for the removal of the managed support costs. So I still pay the same price just my system got better core features. I virtually never need to contact them for any reason or anything else but when I do have to contact them they are always very prompt and helpful to fix or help me with an issue I might have.