SparkNode

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SparkNode

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4.5

Out of 5 stars
(4 Reviews)

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SparkNode
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SparkNode Reviews

Wednesday, November 21, 2012

We are a regional telecommunications provider. This is important because 1/2% packet loss or more than 2 seconds of downtime is enough for us to terminate our account. All of our traffic must be received, processed and routed onto its destination with no more than 1/10th of a second delay. This must happen 24/7 365 days a year without interruption. At the moment we have 4 VPS servers and 2 cloud VMs which we have been testing for about 45 days now. About 2 weeks after firing up our first cloud VM we were notified by our monitoring tool that we were suffering 1% packet loss. A couple of emails and a few minutes later the VM was moved to another Hypervisor with only a few seconds downtime. There have been other minor glitches (bandwidth utilization was in GB insead of TB) and the usage graphs don't always display properly in all browsers. Short of these minor hiccups we have had 99% uptime and perfect connectivity. We are impressed with their live chat sales team and amazingly fast email support. I should note that we are technical in nature. We only rate Sparknode (and by extension Hivelocity) based on their ability to get data in and get data out without any delays. For this we are impressed.

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Friday, November 16, 2012

It's still an incomplete product. Some of the features have not been fully completed, like the usage graphs built into the control panel. When I first registered and had my server, we were already sent to one that was at its limits/oversold. We were not able to scale, even though the cloud is not supposed to have those problems. My site was down for a total of 1.5 days after migration because of the inability to scale. We also had many problems with our backups that are configured on the CloudVM. Our backups that were supposedly on there, were in fact corrupted and unusable. Which for about a 2.5 month period is quite a lot of downtime and problems considering they advertise 100% uptime. Their techs are sometimes incompetent/unhelpful and just say that they are looking into it or they've escalated it to their development team. I waited a week for some replies that their development team was supposedly looking at. I haven't had any major problems since then.

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Thursday, November 15, 2012

Great VPS but just improve disk performance a little bit :)

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Wednesday, September 5, 2012

Quick, easy and user-friendly. Plus pricing is great!

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This page was last updated 24 February 2014 07:25
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