It's still an incomplete product. Some of the features have not been fully completed, like the usage graphs built into the control panel. When I first registered and had my server, we were already sent to one that was at its limits/oversold. We were not able to scale, even though the cloud is not supposed to have those problems. My site was down for a total of 1.5 days after migration because of the inability to scale. We also had many problems with our backups that are configured on the CloudVM. Our backups that were supposedly on there, were in fact corrupted and unusable. Which for about a 2.5 month period is quite a lot of downtime and problems considering they advertise 100% uptime. Their techs are sometimes incompetent/unhelpful and just say that they are looking into it or they've escalated it to their development team. I waited a week for some replies that their development team was supposedly looking at. I haven't had any major problems since then.