Spoonfed - Online Catering Software

Spoonfed is an intuitive, cloud based, hospitality order management solution for meetings and conferences.

A global system, highly configurable for simple and complex contracts, including enterprise reporting. Used by the largest FSMs globally, and many independent caterers, restaurants and QSRs- the platform allows comprehensive order management of multiple locations from a single account.

A 'best in class' ordering experience for customers. The functionality to view / edit / repeat / cancel orders within food bookers profile enhances confidence and saves a huge amount of time - no need to call the catering team. All allergens and nutritional information are viewable with options to add notes.

The Group Order feature brings an added level of customer service for those organising catering for meeting. Multiple guests can make requests as part of a larger order, relieving the meeting facilitator of second guessing food preferences and ensuring accuracy in ordering and delivery.

Email confirmations with allergen details, captures all details and special requests.

The comprehensive and intuitive nature of the ordering platform is undergirded by a robust and full featured 'Back of House'. The end to end system gives streamlined production data ensuring right food out on time, eradicating mistakes and saving time for the catering team at every level.

Unlike its competitors, Spoonfed gives the catering manager complete access to menu management. Allowing edits by lead time/location/availability with live updates. The real time calendar view orders/quotes for day/week/month across locations makes sure that every angle is covered for an efficient operation.

The delivery scheduling is enhanced by the detailed information pulled through from the customer checkout page - customizable fields with options for mandatory fields make sure nothing is missed. The built in Feedback option builds relationships with customers.

Automated billing, with multi-invoices easily produced, or the ability to cross charge saves a huge amount of time for caterers. A game-changer for Ops Directors running busy accounts.

Spoonfed offers a wide range of custom reports; always evolving, Spoonfed has a dynamic development plan for enhanced CRM functionality, order authorization, integrations, A.I. etc.

“Spoonfed has made our catering system for multiple locations incredibly efficient. This has saved time for our team and created a more welcoming and hospitable experience for our guests". Jake Bruneau Richardson, Catering & Events Manager , Flour Bakery, Boston MA ....................................................

Spoonfed's Business Use Cases

CORE APPLICATION Manages hospitality, executive dining, event catering, and more. Continually enhanced, exciting Product Roadmap.

COMMISSARY SUPPORT Supports multiple clients, serviced from a single central kitchen, with centralized production management and reporting

GROUP ORDERING Built for “today’s workplace” meetings; Individually labelled deliveries and automated functionality for Admins. Reduce revenue leakage.

MARKETPLACE ACCOUNT Multiple brands / vendors servicing one or more locations. Internal Marketplace – sub brands - (perfect for Unis and colleges) External Marketplace – management of external vendors for clients. (Innovative feature for Coworking Space businesses).

ORDER FLOWS Creating more than one online order flow for Spoonfed Accounts. Service multiple catering options (e.g. Corporate and Retail) from one Spoonfed Account.

HIGHLY FLEXIBLE CONFIGURATIONS For Accounts requiring a more specialized touch than your average Account. On site menu and allergen management (time / location / availability with live updates).

ENTERPRISE APPLICATIONS Managing and reporting on multiple Spoonfed Clients from a single Enterprise Account.

Find out if Spoonfed is for you. Arrange your personalized demo today. getspoonfed.com