Our chapter had been struggling with trying to maintain a Joomla website and hosting service. The decision was made to look for alternative solutions. Looking at other various PMI chapter’s webstie, “Starchapter” was seen as a service most commonly being used. A Google search for “Startchapter Reviews” showed positive reviews by PMI chapter presidents. An attempt was made to reach out to a Chapter President to verify the review which resulted in a verification of the review by that Chapter President.
Our experience with the transition has been equal to the reviews seen online. Starchapter worked with our technical team to gather requirements, setup an initial design, test the site, and then go live. All this within 6 weeks. We transitioned to the new site in the middle of the month just before a breakfast meeting. No major issues were identified. Although not required, we had limited reach back to our Starchapter project manager during our first week which helped with a few important issues that came up. Since then, we use the Ticket support process and have had all our minor to major issues resolved in a timely manner.
Any chapter of PMI, or other NPOs looking to offload hosting management and Content Management Software (CMS) to another organization should give Starchapter serious consideration. Time our members have to volunteer is a limited resource to manage and prioritize. Starchapter’s services allows us to put our resources and time into planning strategic growth which would have normally been spent working on technical issues related to hosting services or CMS.
Thank you Starchapter for a great team of people who helped make our transition seamless and without interruption to our chapter’s services.
Kelly Sweeten, PMP
Director of Communications, PMI North Alabama Chapter