The product, while it does have some useful tools, is very complicated to use. It is not user-friendly at all. The biggest problem that I have is that my company has purchased this product and we have absolutely no support from SuccessFactors. I have to log a ticket either into an obscure website or call one in - but nobody will assist me directly with my issues. I have started listing all of my tickets as "Critical" but they drag on for weeks with no resolution. It is very discouraging to sink a lot of time and money into a product that is not the easiest to use and then doesn't provide the customer service required to use it.