Talkroute

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Talkroute

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Talkroute Reviews

4.3

Out of 5 stars
(12 Reviews)

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from IBD Digital Marketing

Friday, December 16, 2016

Fantastic! Talkroute was exactly what we were looking for. After spending 3x as much with ring central, we decided to make the move to Talkroute.

The best part is that we can actually hear our clients clearly now with the Talkroute app. Ring central calls would always have a delay or just be dropped completely...

There staff was also super helpful with getting everything setup the way we wanted it.

Definitely 5/5 stars.

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from Trent Inc

Friday, December 9, 2016

We've used Talkroute for almost a year and we've been happy with the service except for billing. Due to a bogus charge on our corporate card from another firm, we can to cancel the card and wait for a new one in the mail. In the meantime it happened right before our bill was due. Hence we started getting threats about being disconnected even after explaining the situation. You can't pay by checking account and they won't let you prepay for a year because billing is still in the dark ages. Other than that it's a great service.

Response from Talkroute:
18 December 2016 at 07:19

Chip,

Thank you for being a loyal Talkroute customer. We greatly appreciate your business :)

I apologize if you experienced any issues with our billing system. Once an account is past due, our billing team reaches out by email to inform the primary account holder of the payment issue and that the account will eventually experience interrupted service if the amount is not paid. These emails are meant to be friendly reminders as the grace period with month-to-month service is shorter than typical contract based services.

In the future we hope to offer annual payment options to our customers. Unfortunately, this can be complicated with telecom services as many of our add-ons and upgrades are quantity/usage based.

If you have any additional concerns, please feel free to reach out to our team directly.

Kind Regards,

-Talkroute Staff

1 of 2 people found this review helpful.

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from NC Realtors

Monday, July 18, 2016

I don't normally write reviews but I had to for this service. Talkroute has been amazing for us. It was one of the only phone services we looked at that gave you a free trial and someone helped us setup the account exactly the way we needed it. After 6 months, we haven't had a single problem to report.

I really don't understand the couple negative reviews because our experience has been the exact opposite of what they described. We recommend this to everyone.

10 of 10 people found this review helpful.

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from Green Circle Consulting

Friday, May 13, 2016

We switched to talkroute after paying 3x as much with grasshopper. The transition was smooth and service has been very reliable.

9 of 9 people found this review helpful.

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from The Cup Coffee Shop

Monday, April 4, 2016

We were looking for a simple phone solution for our coffee shop that would allow us to post automated information about upcoming events and also take and return calls on our phones.

Talkroute perfectly worked for our needs and we were up and running in a matter of minutes.

12 of 12 people found this review helpful.

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from GEO Commerce

Friday, April 1, 2016

TERRIBLE SERVICE

this company has the worst customer service imaginable. billing issues, no email response for days after repeatedly asking for help. I don't even know how this company is in business.

HORRIBLE

0 of 20 people found this review helpful.

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from Stafford Law

Tuesday, November 17, 2015

Our firm was searching for a replacement to Google Voice. We checked out options from both Mighty Call and Grasshopper but didn't like the fact they charged per minute.

We then found Talkroute and they provided the features we needed at a flat rate price for unlimited usage. So far, we are very happy.

15 of 16 people found this review helpful.

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from True Rental & Real Estate

Friday, October 30, 2015

Our agency has been using Talkroute for a few months and it has been awesome! We have been able to field client calls in and out of the office with ease.

We are also able to assign phone numbers to different properties with different recordings that provide open house times and allows the caller to leave a detailed messages so we can follow up with them.

Overall 10/10! We recommend it to everyone.

14 of 14 people found this review helpful.

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from Pedal Inn

Monday, October 26, 2015

As someone who owns a business where customer support and satisfaction are the top priorities, it clear know when you deal with companies with top notch service and a top quality product . For us, Talkroute failed to meet our expectations as a platform and had terrible support. Despite their polished website, which caught our eye and led us to signup, their backend platform is outdated and lags behind some of their competition when it comes to usability, robustness, and nice features like desktop and mobile apps that simply integrating a business phone system into your small business life.

The worst part was that when things went amiss we encountered arrogant and unhelpful support, not once but from 3 different people on 3 separate support tickets. I've never dealt with a company, especially a tech-focused company, that had such abysmal support or seemed to care less about keeping our business.

Here were our main issues:

1) Slow turnaround of incoming calls - it took around 15 seconds of idle ringing and navigating a talkroutes menu before we could connect with incoming calls.

2) We had one talkroute number, our primary business line ported from Google Voice, which we added to the system. Simple enough. However, after a couple of days of no phone ringing we knew something was off. We literally lost hundreds of dollars of business! Because we had not "selected" our only phone number in Talkroute, which should have been selected by default it just stopped routing calls to our phone. Upon calling customer support to see what was up and being told of the issue I was floored. No remorse or empathy and no admitting a flaw in their system. Worse, they wouldn't make it right and wouldn't credit my account for any lost days, which would be more than reasonable.

3) Leading to the next point-- The talkroute system for call notification is just dated as evidenced above. To see a call log, missed calls, or access messages you have to log on to their website. They offer no mobile apps or desktop solutions that notify of incoming calls (say if you lose cell reception or have a spotty connection) or allow you to place outbound calls. Placing an outbound call is a pain since you have to dial your business number and then enter the phone number you wish to call (you can't access call history for missed calls, a phonebook, etc etc). This is just archaic. Not a logical system and the design of their web interface is just horrible.

In short talkroute needs to step it up across the board. They made us run away from their service and never look back. After a through research process I found several viable alternatives that do everything Talkroute does and more, for less money! One of the best recent business decisions we've made...

4 of 25 people found this review helpful.

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from 8 Bit Media

Monday, January 19, 2015

Super simple and easy to use. Support staff was super helpful answering my questions. I have yet to find a competing service that offers all of these features and unlimited usage.

17 of 18 people found this review helpful.

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from IVC Consulting

Monday, October 13, 2014

We were searching for a phone system for our office and came across Talkroute. We decided to go with Talkroute because it works with the phone we already have. So far we are very pleased.

15 of 15 people found this review helpful.

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from Barbara & Barbara Salon

Friday, October 10, 2014

Recently switched from Google Voice to Talkroute for my business. I couldn't be happier!

14 of 14 people found this review helpful.

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This page was last updated 16 December 2016 11:05
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