TeamSupport.com

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4.9

Out of 5 stars
(34 Reviews)

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TeamSupport.com
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TeamSupport.com Reviews

from PrintFleet

Friday, June 5, 2015

We use TeamSupport on a daily basis. It is a great tool and the team are always trying to proactively improve the system.

The support that we were able to offer to our customers was an enjoyable experience thanks to this great software.

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from Astro-Physics, Inc.

Friday, June 5, 2015

Our company is just getting started with TeamSupport. I would feel dishonest giving 5 stars this early in the game! So far, we really like the system and have very much appreciated the help and training that we have received from the TeamSupport staff. If things proceed as I expect, I will happily edit this to a 5-star review in a few months!

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from MSI Solutions, Inc.

Friday, June 5, 2015

The TeamSupport App allows us to seamlessly coordinate our Customer Tickets right along side our Internal Tickets with IT...add to that the capability of hosting our Customer Facing Help Documents and Product Release Notes all in the same application and we have a great addition to the MSI Team!

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from Datalogic Software Vesta

Friday, June 5, 2015

Great site working tech support with this is a breeze keeps track of every action so that i know every thing before i get into the call can do what i need to

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from A.C.T Lighting

Thursday, August 21, 2014

It's truly a powerful system that has helped a spread out support team stay connected in multiple ways. From collaboration to data management this system does it all from one sleek web interface.
The integration solutions they offer can also make it really simple to connect to existing systems you may already be using.
And their sales and support communication far exceed any other system we reviewed thus making it easy to get up and running.

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from GroupOne Healthsource

Thursday, August 21, 2014

Team Support is very user friendly! We are easily able to look up our clients, see what tickets are out there for them, both open and closed, and make modifications. Even if a ticket has been closed, someone else can re-open that ticket (as long as they have security access) and add additional notes or provide feedback. The 'Visible to Customers' option is nice because if you want to keep your customers in the loop as to what is going on with that ticket, you can check that. If not, they will not see your comments, but will get a notification when the case has been resolved and the ticket has been closed. I would highly recommend Team Support to anyone! Great product!

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from Telosa Software

Thursday, August 21, 2014

Our support team had been using a shared email box to support our clients. Migrating to TeamSupport has greatly improved our ability to manage our client inquiries and respond in a more timely manner.

The support we have received from Teamsupport has also been excellent. They have been responsive and in some cases, made modifications to the application to meet our needs.

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from Javelin

Thursday, August 21, 2014

Our company uses Team Support as a main component of our communication with our customers. We also use Team Support to hold customer contact info and Wiki articles.

Team Support is great tool for our company.

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from GroupOne Health Source

Thursday, August 21, 2014

We have been with TeamSupport for going on 3 years now and we love the tool. It is a great way for our company to track our tickets and actions and pull data on our client's customer support and service we provide. We are more organized than we have ever been before and we are able to collaborate as a team on tickets in order to close them out in a timely manner. TeamSupport makes it easy for our company to provide great customer service.

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from Marquis

Wednesday, August 20, 2014

We've been using TeamSupport for a few years now to track bugs, keep track of development and testing and to track customer support issues.

They keep adding features to make it even more useful, and the TeamSupport staff have been helpful whenever I have needed to contact them.

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from Form I-9 Compliance, LLC

Wednesday, August 20, 2014

TeamSupport is a simple, cost effective tool that has helped us track, manage and follow up on customer support tickets. It was simple to implement and has made a powerful impact on our service level for clients. I highly recommend them.

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from Suntell

Wednesday, August 20, 2014

We have been using Team Support for a few years. We switched from an in house CMS to Team Support. It was the best decision we ever made! Team Support's cloud based solution is top of the line. It's very intuitive, integrated easily with our website and works flawless. Their support is light on their feet, very receptive to new feature requests, and are contentiously deploying new updates to make their help desk solution that much better!

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from Gaffey Healthcare

Wednesday, August 20, 2014

TeamSupport has become a vital cog in our company's infrastructure. Our clients from around the country depend on being able to instantaneously communicate their issues using the app.

We couldn't be happier with the recent upgrades that greatly improved the interface and functionality. Keep up the great work!

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from Suntell

Wednesday, August 20, 2014

Our company has been using Team Support for about 3 years now and it has been great. Easy to customize, web-based so it's easy to access from anywhere. Great product for tracking support issues.

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from Anite Telecoms Inc.

Wednesday, August 20, 2014

TeamSupport has been a very helpful tool for our company. It helps me keep all returns from customers in order and helps me to not lose track of any items that have been returned. It allows me to send messages to other team members without including the customer. Overall it has been a very user-friendly useful tool.

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from Vanderbiltindustries

Tuesday, August 19, 2014

When Creating a ticket the Information from customer you can add is endless. Even if the information needs to be added later it can be done with a click of a button.

Therefore tracking a customer history can go a long way with in providing good business

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from ICANotes

Tuesday, August 19, 2014

We needed a HIPAA-compliant ticketing system to replace our own in-house developed system. TeamSupport was an easy transition. The functionality has been outstanding, it has far surpassed our previous system. Their support is responsive and helpful, reliability has been impeccable. As a software company, the ability to record and share video responses with our customers has been invaluable. I would highly recommend this software to any organization looking for an affordable and highly functional customer service solution.

1 of 1 people found this review helpful.

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from CoverMyMeds

Tuesday, August 19, 2014

I have personally been using Team Support for a little over two years. The interface is very easy to use, and the search bar is fantastic and casts a wide enough net to always find things, even if I don't remember what I filed them under. I have no complaints about Team Support whatsoever and would definitely recommend it.

1 of 1 people found this review helpful.

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from FUJIFILM Dimatix

Tuesday, August 19, 2014

100% success rate to date! great patient staff thanks

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from IDology

Tuesday, August 19, 2014

The Team Support Software is a true asset to our organization. It is very user friendly and is great for employees at all skill levels. We also appreciate its configurability and ability to merge with our CRM, User Interface, and product records. Would Highly Recommend!

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Wednesday, August 13, 2014

we have been using TeamSupport for almost two years, this application meets all our needs and helps me stay on top of any aging tickets. this is a great application that i would strongly recommend to others.

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from Jackrabbit Technologies

Tuesday, August 12, 2014

We started using TeamSupport in May 2013 and are approaching the 50,000 tickets mark. It easily handles our high ticket volume.
It makes assigning, responding, and tracking tickets simple. We love the "insert image" functionality as practically all our responses contain customized screenshots.

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from Pre1 Software

Tuesday, August 12, 2014

We've been using TeamSupport for almost a year now - initially switching to TeamSupport for the flexibility of the ticket types that allowed us to have both development and support using the same system. The results have been great, we are able to quickly respond to customer help requests, we've configured it to keep notifications going to the right people, and our time-to-close has dropped. The downtime has been minimal and when we see anything that doesn't seem right they're quick to respond to request tickets. Because of the customization abilities and the available API I've found that TeamSupport is a piece of software that we're able to fine-tune over time to meet our changing needs as our customer base grows.

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Monday, August 11, 2014

Team support is new to our company but so far it is much better than our previous CRM and easier to use.

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from Kionix Inc.

Monday, August 11, 2014

Very easy interface.to use. Search functions are user friendly. The layout is simple and intuitive. Pull down menus auto populate, very nice.
I would recommend this to others.

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from Tenmast Software

Monday, August 11, 2014

We have been using TeamSupport as our ticket software for a while now. It helps make contacting our clients while including vital ticket information so easy! Keeping track of what has been worked on and by who is really important to our customers and our company. TeamSupport makes that much easier. The only thing I would change would be an easier filters on the columns.

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from SunGard

Monday, August 11, 2014

We implemented Team Support in May of this year for our primary ticketing system and it has met our high expectations.

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from Anite Finland Ltd

Monday, August 11, 2014

Team Support is easy-to-use and user friendly help desk software. Tickets will stay in order and customer will be satisfied.

1 of 1 people found this review helpful.

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Monday, August 11, 2014

It's easy to use TeamSupport as our development task queue, as we can rank tickets by status, severity, product type, and etc. We track our efficiency as a team with their powerful reporting tools.

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Monday, August 11, 2014

The Team Support Product is the best helpdesk systems we have found for our firm that services many companies. It has also helped our term work more as a team. We are soon implementing the customer facing chat and ticket port to our customers, but our test runs are very promising.

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from MachMotion

Monday, August 11, 2014

TeamSupport is an excellent issue ticket tracking software. I have used it for three years and they are regularly adding great features. They are very responsive to questions, feature requests and problems. I highly recommend TeamSupport to anyone needing to keep track of issues.

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from Global eTraining

Monday, August 11, 2014

-Great system of monitoring and keeping track of issues coming in from clients.
-Simplistic Set-up and easy to use
-Great at keeping reports and logging information
-Can use some work on attachments - e.x. Images, videos and dropbox files have a difficult time of connecting or loading properly, have had to use other means sometimes to connect with clients

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Monday, August 11, 2014

We searched, demoed and searched, demoed and sat on several sales demos. The folks at TeamSupport were awesome, very responsive but not overly pushy. In fact they implemented an enhancement request to the product before we ever purchased it. These guys really rock! We are in the process of rolling it the support site out and I almost certain after all the testing we have done things will work out just right.

Oh did I mention the cost? Priced very well!

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from Assured Software Limited

Monday, August 11, 2014

Team support is our primary customer service tool to help us track support tickets, progress and feature requests.
The integration with Highrise makes it really seamless when associating tickets to existing customers and helps us flag customers who are not licensed.
Recently, a member of our team tried to integrate with JIRA, but this resulted in alot of our tags and product names to get messed up. Unfortunately this is not working well for us yet, but we have more research to do.
Anytime that we have had issues, the support team at TS has gotten back to us promptly and helped us resolve our issues quickly.
I enjoy working with this system and I have recommended this to others in the past.

1 of 1 people found this review helpful.

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This page was last updated 28 November 2016 01:00
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