Wednesday, June 30, 2021 #95522 Eddie W from Transportation (51 -100 Employees ) Great asset tracking tool and allows for customizations. Poor customer service support. Comments: Spent many iterations through customizations to perfect the system to meet accounting needs. Is a sufficient data tracker for maintenance of assets. Pros: The software is web based and allowed for easy deployment. Allowed for a lot of customzations even to core product. Cons: Purchasing is not its forte and needed a lot of customizations to be sufficient. Poor customer tech support service where you could spend days trying to figure out a bug. They do not look at customer environment and leaves it up to the customer to figure out. Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Response from Azzier:16 December 2022 at 09:17Ah, Eddie from WasteTech... Customer Support is actually our forte. Response times are under 5 minutes on average and we have a customer satisfaction rate over 98%. I am sorry your experience was not up to expectation. We are now on version 8.0. I suspect your issues may have been resolved if you had upgraded beyond version 6.5.02 when advised to do so. Did you find this review helpful?