I had a very bad experience with my previous web host with regards to poor support and I had the feeling many times that they didn't care about my issues in particular to how my website was hacked and as a result, virtually slowing my business to nil. After much research, calls, and faith, I decided to give The Planet Server a try and I am so happy that I did! The staff were friendly, knowledgeable, and able to speak to me in terms that I could understand and they were more than willing on several occasions to go the extra mile to make sure that I was a happy customer. I often receive follow-up calls asking if I need support which is GREAT as sometimes I'm too busy to reach out. If you're ever in doubt, please do not hesitate to give The Planet Server a chance. I'm glad that I did.