The Real PBX

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The Real PBX

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4.0

Out of 5 stars
(28 Reviews)

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The Real PBX
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The Real PBX Reviews

from Buzzcity Innox

Tuesday, November 22, 2016

Ever since I started using The Real PBX's virtual PBX system, my business has somehow sorted itself all out. Now me and my employees actually enjoy working as we are no longer drowning in calls and going all out to answer every call. Not only has our call rates improved but the customers also sound happier now.

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from VVN Tech Consultancy

Wednesday, November 9, 2016

Couldn't be any more happier! Really glad that we choose The Real PBX and its IP Phone System service when we recently made the jump from our old phone system. The setup was nice, smooth and quick as a flash and it doesn’t even cost that much. Didn’t run into any issues as of yet, but as far as I've seen, I believe that their support services will also be quite impressive.

0 of 1 people found this review helpful.

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from Flying Media Solutions

Tuesday, October 18, 2016

Their services really worked wonders for my startup! Previously I was spending an obscene amount of money on my PBX system and that too with constant and grave technical issues and worse technical support. But their service is definitely top-notch and so is their support staff. They are quick and easy. Keep it up!

0 of 1 people found this review helpful.

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from Routecrete Solutions

Tuesday, September 27, 2016

Excellent customer support service! They got the entire functionalities of dialers set within minutes and further, handled issues such as creating and managing lists very carefully. Their dashboard is fairly simple and easy to use for reporting and monitoring calls. Great service!

0 of 1 people found this review helpful.

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from Maverick Technica

Monday, September 19, 2016

Thanks to customer support for setting up the entire toll-free number set up quickly and easily. Initially, I was facing issues regarding changing my routing preferences but, gradually they did the appropriate adjustments and that too, without charging anything extra.

0 of 1 people found this review helpful.

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from EA Technosoft

Monday, September 12, 2016

The Real PBX has offered a great plug and play set up that helped me manage all my contact center needs easily. Although, initially I faced troubles while working on their portal but gradually I got it all set quickly.

0 of 1 people found this review helpful.

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from Kashyap Cyber Hub

Friday, September 2, 2016

The Real PBX has been very good for us so far. Their tech support took hardly 1 hour to set up the entire communication network for my business. Installation, delivery and customer support is all flawless. That's why we were able to improve customer service experience because of the real-time access to our business communication which gradually improved our business leads.

Good work team!

0 of 1 people found this review helpful.

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Monday, August 22, 2016

I want to thank the entire support department of RealPBX for providing flawless support and getting the entire set up done in time. I highly recommend their toll free number service.

0 of 1 people found this review helpful.

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from Dan Constructions

Friday, August 5, 2016

I called up therealpbx after seeing their advertisement. And I was extremely happy with the way their sales rep handled my call. He gave me the solution to my problem and now we have the cloud phone solution for the entire company.

0 of 1 people found this review helpful.

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from Nalex Ltd

Thursday, August 4, 2016

Having gone through several toll-free service providers I picked up therealpbx for toll free number set up for my US branch office. Their support is very helpful and patient in resolving the issue.

0 of 1 people found this review helpful.

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Monday, August 1, 2016

I am using tollfree numbers since 2010 and switched to TRP in 2012. I am confident that TRP is the best with the service. Call quality is good and customer service is available 24/7. Response time is very less and almost every issue has been resolved instantly.

0 of 1 people found this review helpful.

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from designiaa.org

Friday, July 29, 2016

Worst service I have ever seen. Agents over chat keep transferring the chat and the supervisors are never assisting the account. I wrote them email to to not to bill me from next month and they mis understood and closed my account without noticing that it had balance in it. Then they opened a new account again after escalating and again asking me for verification. On requesting for further help they mis behave with me and a unprofessional behavior was observed.

I am unsatisfied.

Response from The Real PBX:
03 August 2016 at 22:30

We apologize for the inconvenience caused to you while using our services and we appreciate your feedback. However as per our records, we received an email from you stating you do not want to continue further with the services and hence, we followed the procedure and deleted your account. The remaining balance was the credit provided by us and the minutes that you signed up for did finish. Moreover, we have a mandatory verification process which you failed to complete and we told you about this before you made the payment. Due to this even after you have used the services we provided you back with a complete refund including the amount you have actually used. We understand you were dissatisfied and hence this feedback and we will try to improve the process further. We truly value your association with us and hope to see you again!

0 of 2 people found this review helpful.

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from VERNIX TECHNOLOGIES PVT LTD

Friday, July 15, 2016

I wanted to rate it negative if i can, this people are clearly cyber thieves. They have deducted Rs.40,000 from my account with out my notice. This was not the first time it happened, it happened multiple times .After multiple request and mails, they still deduct money without our notice. We are placing a cyber complaint on this people. It's not because we lost our money, its because of sarcastic replies from the support people,not only this,they don't even serve us better in any aspect which they promise. I strongly recommend not to go with this people at any cost. I personally lost one project because of their poor and useless service

Response from The Real PBX:
03 August 2016 at 22:30

We apologize for the inconvenience caused to you. We have been providing services in the VoIP industry for a decade now and we believe in providing services rather than considering payments above anything and hence as a resolution we have already refunded the entire amount back to you immediately. We hope that we can compensate for your loss by providing better services in future and we really hope that you give us a chance for the same. We appreciate your feedback and we would keep on working towards providing better customer service.

0 of 5 people found this review helpful.

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Monday, July 11, 2016

I wanted to add up extensions to my existing toll-free number which they got it done instantly. Overall the experience was satisfactory!

0 of 1 people found this review helpful.

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from Blac Constructions

Wednesday, April 13, 2016

As a customer, I would recommend this company to anyone who is looking for a business communication solution. Although, there were few times when I faced with the glitches like voice break during a call but helpfully their customer support is good. Initial installation and setup was easy.

1 of 2 people found this review helpful.

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Monday, March 21, 2016

The Real PBX is good for business communication needs. They did installation and required settings for me, voice quality is great and I have never faced any issues. I am saying that even when I am using several of its services – PBX, toll-free (for 3 countries) and local numbers (for 2 countries). They are managing complete voice communication for my business and they are doing it really well.

1 of 2 people found this review helpful.

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from ABP Associates

Monday, February 29, 2016

I could not have found a better communication service for my home business than The Real PBX. There have impressive features and affordable plans, but I chose them because of the support guys. They have served perfectly since trial period and now I am expecting a long relationship with them.

1 of 2 people found this review helpful.

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from Cuvesk Business Solutions Pvt Ltd

Thursday, October 29, 2015

Real PBX is the worst hosted PBX company I've worked with. If you would ask me to rate their product and support I might rate it in negative.
From the time I've started availing their services, I spend half of my working hours chatting with their tech and sales team.
Because of their technical issue I've incurred a huge loss.
Would not recommend to anyone.

0 of 6 people found this review helpful.

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Wednesday, September 16, 2015

I have been using RealPBX’s services for 6 months now and their quality of service is satisfactory if not excellent. I have been a customer for half a year now and they have yet to disappoint. The calling is mostly uninterrupted but there have been a few incidents where there was voice breakage during the calls. While these breakages are very infrequent and are solved quickly by the support guys I would like to suggest that you folks get this issue sorted out on a permanent basis.

4 of 5 people found this review helpful.

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from Estate Angel Ltd.

Wednesday, August 19, 2015

I decided to make a switch to RealPBX, after experiencing unsatisfactory services delivered by my previous provider. It’s been more than 2 years with RealPBX and I am quite happy with the services.

However, in the initial stage I faced few issues related to the setup and installation probably because I was well adjusted to the previous service provider. But, their support proved to be an escape. I was not well-versed with the technicalities of the dialer but the support guys helped me to understand well its functionalities. They fixed up the things pretty well and delivered exactly how I wanted.

3 of 4 people found this review helpful.

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from HandSoft

Monday, July 6, 2015

Technically a bad company... just have had their services from 10 days and i had to face both technical and billing issue both...

With only half the minutes i consumed they emailed me that I've over used the service and suspended my number without an intimation... and when i started a chat session with one of their rep he just had no answer to my questions...

though he resumed the services stating that he is sorry for the inconvenience but the damage was done... lost my confidence in the services and the company...

my suggestion... look for all the options before even thinking to get the services from this company.

Response from The Real PBX:
17 August 2015 at 22:59

Please accept our sincere apologies for the inconvenience that you faced with our services. At The Real PBX, we always make our best efforts to perform well on customer satisfaction.

We request you to kindly share with our customer support the details of the plan that you chose and the issues related with it so that we can rectify such issues and deliver better services. Please report the issue at support@therealpbx.com. We respect and value your precious time.

1 of 5 people found this review helpful.

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from FTI Consulting, Inc.

Tuesday, January 6, 2015

The features of RealPBX looks great and convincing regardless of what its competitors are offering. I have tried other options as well but it is very clear In my mind as to why I am going for this one.

5 of 6 people found this review helpful.

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from Carmel Vision Inc.

Wednesday, December 24, 2014

SMBs can really try this solution as it is completely designed according to their expectations. I have been using RealPBX for 3 months now.

PBX not only allows the organization to manage all communication tasks possible but also tends to simplify it without causing any bugs and problems.

I’m getting excellent voice quality and customer support. Worth checking out.

5 of 6 people found this review helpful.

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from Cerberus Capital Management, L.P.

Friday, December 12, 2014

Frankly speaking, I was surprised to see the service of the Realpbx staff, they provide you with the up most client satisfaction possible. With the use of cutting edge new edge technology Realpbx not only stands alone as a favorite for me but I also think it has a very strong future ahead of it. They a have a suitable plan for every client according to his needs and deeds.

5 of 6 people found this review helpful.

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from Taxware LLC

Wednesday, December 3, 2014

Got to know about TheReal PBX through a friend and have been using this for almost a month now, not a bad option to try. The functions are simple yet convincing. And much more aspects yet to be discovered. It has some good options that can help management run properly.

3 of 4 people found this review helpful.

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from Bottomline Consulting Pvt. Ltd.

Monday, November 24, 2014

I travel internationally a lot on my job and calling internationally from my cell phone costs a fortune. It’s been a month since I signed up for Real PBX’s service. Before signing up, I did tons of research on web, read reviews and compared it with other service providers. Back then, I found that Real PBX offered the most value for my money. Easy to set up with great customer service and free softphone & trial service. Now, I can say that my decision was right and I’m getting excellent voice quality and customer support.

6 of 7 people found this review helpful.

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from Pro-Hoster

Friday, March 22, 2013

This is a really poor company. They don't stand by their word. I won't recommend anybody to buy their service. If you choose them, their words shall be like a leaf on water.


Response from The Real PBX:
17 August 2015 at 23:17

We sincerely apology if you had to face any issue because of us. At The Real PBX, we have made best efforts to raise our service standards to deliver utmost customer satisfaction. In case you face any problem with our service, please report the issue at support@therealpbx.com and we assure a quick and reliable resolution.

4 of 9 people found this review helpful.

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from Tyler

Thursday, February 14, 2013

I was a newbie to business when I opened a small company with 3 of us sitting in a small room. I had heard many of my friends talk about VOIP but didn't know this service is so feasible until I saw The Real PBX pricing. I mean the start-up plan seemed perfect for us. We could just get all the services and honestly, my business has received a lot from their service. Since I am a non-techie, the most important part for me was to get some service where I can have everything configured and ready-to-use and so they did. Even now when I face any trouble, I can dial their number round the clock and they take the remote session and fix the issue. Great service!

9 of 12 people found this review helpful.

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This page was last updated 21 November 2016 22:14
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